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NZXT FAIL - Please help

post #1 of 3
Thread Starter 
EDIT: NZXT is currently helping me with this issue. I got an email today from Lauren at NZXT and she was very friendly and helpful.

#SDO-822-51192

Details:
I bought a kraken x60, and it doesn't work AT ALL.
Every day, I am forced to UNINSTALL then INSTALL NZXT Kraken Control. It will work for a few hours or maybe a full day, then it crashes and says "USB Connection Failed" I have checked my motherboard USB to make sure it was working with other devices. I confirmed my X60 is the only device not working on the USB on my motherboard. Corsair H80i has zero issues at all from the exact same USB port.
This randomly started happening about 3 weeks after buying the product back in mid April. It worked 100% perfect for the first 3 weeks, ever since the Kraken Control software was updated it seems to be crashing.

I have had 1 on 1 support from Jay W- a former NZXT employee, and he told me " I feel that the onboard USB controller for your X60 may be faulty."


Here is my current setup:
Windows 8
CPU: I7-2600K
Motherboard: Asus P8 Z68-V Pro
RAM: Corasir Vengeance 16 GBytes
NZXT Kraken x60 280mm
Crucial M4 128 GB SSD
Radeon HD 7970
PSU: Antec High Current Gamer Series 750 W
WD 7200 RPM HD 1 TB
Edited by RastaREDRUM - 6/13/13 at 10:22pm
post #2 of 3

Go to the NZXT support site and make sure that your message/case was submitted.

RPI Compy
(14 items)
 
Sister's rig
(11 items)
 
Family HTPC
(10 items)
 
CPUMotherboardGraphicsRAM
5820k MSI X99S MPOWER GTX 980 Ti 8x4gb 3000 MHz Crucial DDR4 
Hard DriveCoolingOSMonitor
Samsung 950 Pro Custom WC loop 480mm & 560mm Windows 10 ROG SWIFT 
KeyboardPowerCaseMouse
CM Quickfire TK Greens Corsair RM1000w Custom 3d-printed case Steelseries Rival 
Mouse PadAudio
CSGO Steelseries Creative Aurvana Live! 2 
CPUMotherboardGraphicsRAM
Amd FX 8320 Asus sabertooth 990FX Nvidia GTX 760 4GB g.skill ares 12GB 
Hard DriveOptical DriveCoolingOS
Samsung 850 EVO 250GB HP thingy Phanteks TC12DX Windows 7 
PowerCaseMouse
Raidmax 530w White FD R4 Logitech G400 
CPUMotherboardGraphicsRAM
AMD A10 5800k Asrock pro-4 m His 6770 1GB G.skill 2133 8GB 
Hard DriveOptical DriveCoolingOS
Samsung 840 ssd 128 GB Lg blu-ray combo drive Cooler Master Hyper 212 EVO Windows 7 
PowerCase
Raidmax 530w Silverstone Temjin 
  hide details  
Reply
RPI Compy
(14 items)
 
Sister's rig
(11 items)
 
Family HTPC
(10 items)
 
CPUMotherboardGraphicsRAM
5820k MSI X99S MPOWER GTX 980 Ti 8x4gb 3000 MHz Crucial DDR4 
Hard DriveCoolingOSMonitor
Samsung 950 Pro Custom WC loop 480mm & 560mm Windows 10 ROG SWIFT 
KeyboardPowerCaseMouse
CM Quickfire TK Greens Corsair RM1000w Custom 3d-printed case Steelseries Rival 
Mouse PadAudio
CSGO Steelseries Creative Aurvana Live! 2 
CPUMotherboardGraphicsRAM
Amd FX 8320 Asus sabertooth 990FX Nvidia GTX 760 4GB g.skill ares 12GB 
Hard DriveOptical DriveCoolingOS
Samsung 850 EVO 250GB HP thingy Phanteks TC12DX Windows 7 
PowerCaseMouse
Raidmax 530w White FD R4 Logitech G400 
CPUMotherboardGraphicsRAM
AMD A10 5800k Asrock pro-4 m His 6770 1GB G.skill 2133 8GB 
Hard DriveOptical DriveCoolingOS
Samsung 840 ssd 128 GB Lg blu-ray combo drive Cooler Master Hyper 212 EVO Windows 7 
PowerCase
Raidmax 530w Silverstone Temjin 
  hide details  
Reply
post #3 of 3
Thread Starter 
Quote:
Originally Posted by Legonut View Post

Go to the NZXT support site and make sure that your message/case was submitted.

LOL do you think I am a complete idiot?

The ticket is open and awaiting reply.
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