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HDD does not show up randomly in BIOS/UEFI

post #1 of 4
Thread Starter 
Hi guys,

I'm having a weird problem for the past 3-4 days. The thing is my Western Digital 640GB randomly disappears from UEFI or Windows when my PC starts. Only my M4 (C: drive) is available under My Computer. It usually shows up after 1 or 2 restarts but this is also random. The problem doesn't happen every time, say once or twice a day. I'm using an MSI Z77A-G45 board, and one SSD/HDD which are connected to the Sata 6.0/3.0 ports. Another weird scenario is that when ever this occurs, the system feels very sluggish, like say opening My Computer or accessing any programs/software. Skype is installed on my C drive which is on the SSD, and when the HDD goes missing, it won't open even after double clicking the icon which is very weird as it has nothing to do with the HDD. I've changed the SATA cable with a brand new one. The HDD is very old btw, something like 4-5yrs.

My question is why does my whole PC go sluggish after this happens. I can buy a new HDD or I can send the board for warranty, but I'm just lost on which is the problem here. What can be at fault here? Surely windows has nothing to do with it, since UEFI confirms that there's no hard disk installed at times.

UEFI is also updated to the latest revision which is 2.A from MSI site: http://www.msi.com/product/mb/Z77A-G45.html#/?div=BIOS

Here's a health report from HDtune:

The Interface CRC Error Count problem was from a long time, I've changed multiple cables in the past, but my HDD worked flawlessly so I didn't bother with it. I'm thinking it's either the HDD giving out(old age lol) or the motherboard is in question.

Thanks in advance. smile.gif
My System. :)
(15 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i5 4670k Gigabyte Z87 HD3 HIS HD5850 Reference Corsair Dominator 16GB 1600 
Hard DriveCoolingOSMonitor
Crucial M4 128GB, 1TB Western Digital Blue, My ... Cooler Master Hyper 212 Evo w/ XtraFlows Windows 8.1 Professional x64  Dell P2212H  
KeyboardPowerCaseMouse
Filco Majestouch 2 TKL Ninja Reds Corsair HX650 v2 Antec One Mionix Avior 7000, Steelseries XAI 
Mouse PadAudioOther
Puretrak Stealth, QcK+ SK Gaming, QcK Heavy Asus Xonar DGx Sennheiser HD598 
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My System. :)
(15 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i5 4670k Gigabyte Z87 HD3 HIS HD5850 Reference Corsair Dominator 16GB 1600 
Hard DriveCoolingOSMonitor
Crucial M4 128GB, 1TB Western Digital Blue, My ... Cooler Master Hyper 212 Evo w/ XtraFlows Windows 8.1 Professional x64  Dell P2212H  
KeyboardPowerCaseMouse
Filco Majestouch 2 TKL Ninja Reds Corsair HX650 v2 Antec One Mionix Avior 7000, Steelseries XAI 
Mouse PadAudioOther
Puretrak Stealth, QcK+ SK Gaming, QcK Heavy Asus Xonar DGx Sennheiser HD598 
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post #2 of 4
I'm inclined to think that this is a hard drive starting to fail. I've had HDD's do exactly this, show up in the BIOS then disappear. Once even had one show in the BIOS but Windows installer refused to recognise it. If you Haven't already, try plugging it into a different SATA port and see if that helps.

You can also remove it completely from the system and use only your SSD, and then see if the sluggish behavior goes away. It doesn't make sense but I have known computers to become sluggish even if the drive that is failing is not the main system disk. The easiest thing to do would be to try your machine with the questionable drive excluded so that you can try to isolate the problem.
post #3 of 4
Thread Starter 
Quote:
Originally Posted by Jared2608 View Post

I'm inclined to think that this is a hard drive starting to fail. I've had HDD's do exactly this, show up in the BIOS then disappear. Once even had one show in the BIOS but Windows installer refused to recognise it. If you Haven't already, try plugging it into a different SATA port and see if that helps.

You can also remove it completely from the system and use only your SSD, and then see if the sluggish behavior goes away. It doesn't make sense but I have known computers to become sluggish even if the drive that is failing is not the main system disk. The easiest thing to do would be to try your machine with the questionable drive excluded so that you can try to isolate the problem.

Tried new cables, and also different ports but same problem. frown.gif

The system is completely fine without the HDD, it's just that when ever the HDD is plugged in and it disappears from UEFI- then it becomes sluggish(and that too stuff which is installed on the SSD). I just want to make sure if it's not a motherboard problem since I've warranty on that and I can easily change if the board is faulty. If the HDD is going out, I will just buy a new one. The HDD is the oldest part of my system, everything was changed part by part. Is there any tests/software which can tell if the HDD is dying or anything like that?

Thanks for the tips. +rep. smile.gif
My System. :)
(15 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i5 4670k Gigabyte Z87 HD3 HIS HD5850 Reference Corsair Dominator 16GB 1600 
Hard DriveCoolingOSMonitor
Crucial M4 128GB, 1TB Western Digital Blue, My ... Cooler Master Hyper 212 Evo w/ XtraFlows Windows 8.1 Professional x64  Dell P2212H  
KeyboardPowerCaseMouse
Filco Majestouch 2 TKL Ninja Reds Corsair HX650 v2 Antec One Mionix Avior 7000, Steelseries XAI 
Mouse PadAudioOther
Puretrak Stealth, QcK+ SK Gaming, QcK Heavy Asus Xonar DGx Sennheiser HD598 
  hide details  
Reply
My System. :)
(15 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i5 4670k Gigabyte Z87 HD3 HIS HD5850 Reference Corsair Dominator 16GB 1600 
Hard DriveCoolingOSMonitor
Crucial M4 128GB, 1TB Western Digital Blue, My ... Cooler Master Hyper 212 Evo w/ XtraFlows Windows 8.1 Professional x64  Dell P2212H  
KeyboardPowerCaseMouse
Filco Majestouch 2 TKL Ninja Reds Corsair HX650 v2 Antec One Mionix Avior 7000, Steelseries XAI 
Mouse PadAudioOther
Puretrak Stealth, QcK+ SK Gaming, QcK Heavy Asus Xonar DGx Sennheiser HD598 
  hide details  
Reply
post #4 of 4
No problem. There are tests you can run on it, you can get SeaTools from the Seagate website, it has several tests you can run on it. If you download it and need some help just PM me and we'll go over it. If all your applications run correctly when the HDD is removed then the chances of it being your motherboard are very slim. You could try putting your SSD into each SATA port and running the machine for a while to test each port but the fact that the problem goes away when the HDD is removed is almost certainly an indication that the HDD is actually the problem. Still it'd be great if you could get a spare HDD to put in the machine and test before going out and buying a new one...Just in case...This is IT after all.
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