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Help - No Audio From M5A99X EvoR2 Motherboard

post #1 of 5
Thread Starter 
Hey Everyone!

Tired of trying to use Google to learn more about P.C.'s so I thought I would become a member of the site.

Now to the question...

Just swapped out my old motherboard with a M5A99X and am not getting any sound from the rear or front audio jacks.

I have talked to Asus tech support numerous times and am now waiting for a replacement motherboard but wanted to ask if their was anything else I could try.

I have checked, double checked, triple checked and well... you get the point, I have checked the drivers and uninstalled and reinstalled them several times. I have checked to make sure the video card isn't taking over audio since I heard that could happen. I looked around in the Bios to see if there were any funky audio settings that were disabled but didn't find anything. My speakers worked on the old motherboard before I swapped it out so I am confident it is not a problem with those.

Any ideas anyone? Any suggestions, advice or help would all be greatly appreciated.

Thanks,



Drew
post #2 of 5
Well just fiddeling around in the BIOS might help. Just play around with every sound option available, see if anything works.
 
Temporary rig
(15 items)
 
 
MotherboardGraphicsRAMHard Drive
Some Asus with a really hot southbridge 8500 GT @ stock 1.5GB something, Samsung & 'Buffalo', whatever ... 250GB Hitachi Deskstar 
Optical DriveCoolingOSMonitor
Lol Stock w/ aftermarket 80mm fan Ubuntu 13.04 19 inch Dell & 17 inch NEC 
KeyboardPowerCaseMouse
Dell  Cheap Something cheap from MS TECH Rainbow 
Mouse PadAudioOther
Red Onboard crap A lot of dust 
CPUMotherboardGraphicsRAM
Core 2 Duo E4600 Supermicro PDSBA Geforce GT 8500 OC Some Samsung and some Lenovo... 
Hard DriveOptical DriveCoolingOS
Hitachi Deskstar 250 GB None Intel Stock & modded GPU cooling Win7 Home Premium 
MonitorKeyboardPowerCase
Some 1280 x 1024 Dell and a NEC (also 1280 x 1024) A really old mechanical Dell Cooler Master 390 Watt Cheap stuff 
MouseMouse PadAudio
It says 'Rainbow' Ikea Sweex SC015  
CPUMotherboardGraphicsRAM
AMD Athlon II X3 450 Gigabyte GA-78LMT-USB3 XFX Radeon HD 7770 GHz Edition 4GB Corsair 1333 MHz CL9 
Hard DriveOptical DriveCoolingOS
1TB WD Blue 7200RPM lol Stock Arch / Xubuntu / eOS / Win7 
PowerCase
XFX Pro 550W Core Edition Fractal Design Core 1000 
  hide details  
Reply
 
Temporary rig
(15 items)
 
 
MotherboardGraphicsRAMHard Drive
Some Asus with a really hot southbridge 8500 GT @ stock 1.5GB something, Samsung & 'Buffalo', whatever ... 250GB Hitachi Deskstar 
Optical DriveCoolingOSMonitor
Lol Stock w/ aftermarket 80mm fan Ubuntu 13.04 19 inch Dell & 17 inch NEC 
KeyboardPowerCaseMouse
Dell  Cheap Something cheap from MS TECH Rainbow 
Mouse PadAudioOther
Red Onboard crap A lot of dust 
CPUMotherboardGraphicsRAM
Core 2 Duo E4600 Supermicro PDSBA Geforce GT 8500 OC Some Samsung and some Lenovo... 
Hard DriveOptical DriveCoolingOS
Hitachi Deskstar 250 GB None Intel Stock & modded GPU cooling Win7 Home Premium 
MonitorKeyboardPowerCase
Some 1280 x 1024 Dell and a NEC (also 1280 x 1024) A really old mechanical Dell Cooler Master 390 Watt Cheap stuff 
MouseMouse PadAudio
It says 'Rainbow' Ikea Sweex SC015  
CPUMotherboardGraphicsRAM
AMD Athlon II X3 450 Gigabyte GA-78LMT-USB3 XFX Radeon HD 7770 GHz Edition 4GB Corsair 1333 MHz CL9 
Hard DriveOptical DriveCoolingOS
1TB WD Blue 7200RPM lol Stock Arch / Xubuntu / eOS / Win7 
PowerCase
XFX Pro 550W Core Edition Fractal Design Core 1000 
  hide details  
Reply
post #3 of 5
Or try resetting CMOS.
 
Temporary rig
(15 items)
 
 
MotherboardGraphicsRAMHard Drive
Some Asus with a really hot southbridge 8500 GT @ stock 1.5GB something, Samsung & 'Buffalo', whatever ... 250GB Hitachi Deskstar 
Optical DriveCoolingOSMonitor
Lol Stock w/ aftermarket 80mm fan Ubuntu 13.04 19 inch Dell & 17 inch NEC 
KeyboardPowerCaseMouse
Dell  Cheap Something cheap from MS TECH Rainbow 
Mouse PadAudioOther
Red Onboard crap A lot of dust 
CPUMotherboardGraphicsRAM
Core 2 Duo E4600 Supermicro PDSBA Geforce GT 8500 OC Some Samsung and some Lenovo... 
Hard DriveOptical DriveCoolingOS
Hitachi Deskstar 250 GB None Intel Stock & modded GPU cooling Win7 Home Premium 
MonitorKeyboardPowerCase
Some 1280 x 1024 Dell and a NEC (also 1280 x 1024) A really old mechanical Dell Cooler Master 390 Watt Cheap stuff 
MouseMouse PadAudio
It says 'Rainbow' Ikea Sweex SC015  
CPUMotherboardGraphicsRAM
AMD Athlon II X3 450 Gigabyte GA-78LMT-USB3 XFX Radeon HD 7770 GHz Edition 4GB Corsair 1333 MHz CL9 
Hard DriveOptical DriveCoolingOS
1TB WD Blue 7200RPM lol Stock Arch / Xubuntu / eOS / Win7 
PowerCase
XFX Pro 550W Core Edition Fractal Design Core 1000 
  hide details  
Reply
 
Temporary rig
(15 items)
 
 
MotherboardGraphicsRAMHard Drive
Some Asus with a really hot southbridge 8500 GT @ stock 1.5GB something, Samsung & 'Buffalo', whatever ... 250GB Hitachi Deskstar 
Optical DriveCoolingOSMonitor
Lol Stock w/ aftermarket 80mm fan Ubuntu 13.04 19 inch Dell & 17 inch NEC 
KeyboardPowerCaseMouse
Dell  Cheap Something cheap from MS TECH Rainbow 
Mouse PadAudioOther
Red Onboard crap A lot of dust 
CPUMotherboardGraphicsRAM
Core 2 Duo E4600 Supermicro PDSBA Geforce GT 8500 OC Some Samsung and some Lenovo... 
Hard DriveOptical DriveCoolingOS
Hitachi Deskstar 250 GB None Intel Stock & modded GPU cooling Win7 Home Premium 
MonitorKeyboardPowerCase
Some 1280 x 1024 Dell and a NEC (also 1280 x 1024) A really old mechanical Dell Cooler Master 390 Watt Cheap stuff 
MouseMouse PadAudio
It says 'Rainbow' Ikea Sweex SC015  
CPUMotherboardGraphicsRAM
AMD Athlon II X3 450 Gigabyte GA-78LMT-USB3 XFX Radeon HD 7770 GHz Edition 4GB Corsair 1333 MHz CL9 
Hard DriveOptical DriveCoolingOS
1TB WD Blue 7200RPM lol Stock Arch / Xubuntu / eOS / Win7 
PowerCase
XFX Pro 550W Core Edition Fractal Design Core 1000 
  hide details  
Reply
post #4 of 5
Reset CMOS, reinstall the driver with the latest one.
If the problem persists, then send the board for RMA.
post #5 of 5
Thread Starter 
Hey Everyone!

Thanks so much for the replies. I wasn't sure if I would get anything more than a nasty remark about asking for help as a new member. This website is great!

Thanks again for the help. I have all ready played with everything I could possibly check in the realtek audio manager, checked drivers and sound output devices through the device manager and control panel so I will reset the CMOS and see what that does.

On a side note.... May I ask why resetting the CMOS would in some cases fix an issue like this? I read a short article on resetting the CMOS and it sounds like its basically the same thing as restoring BIOS factory defaults right?

Drew
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