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Korean Monitors - When things go wrong

post #1 of 5
Thread Starter 
I ordered two large (30") monitors from bigclothcraft on eBay - they are supposed to be one of the better Korean sellers in terms of customer service. One of the monitors arrived in a damaged state(probably damaged in transit). It has taken almost a month to get them to send payment for return shipping(for a replacement). For two weeks of that month they didn't answer e-mails, despite promising to answer within one business day. The only time they promptly replied to e-mails was when they were sent via eBay case resolution.

A few days ago eBay contacted me because the case I had raised regarding the damaged monitor was due to automatically close after 30 days. After a member of eBay's staff looked at my case they automatically escalated it without my intervention. Now bigclothcraft are asking why I escalated the eBay case after I had agreed a return with them? The basic answer being I didn't but bigclothcraft are very, very, slow to respond to e-mails - which is why eBay staff got themselves involved after a whole month of e-mail exchanges.

So I'm now in the position of either going along with eBay's offer of returning the damaged monitor for a full(?) refund or letting the eBay case close and hoping bigclothcraft send me a replacement monitor(with the eBay case closed I have zero comeback for any future problems -it can't be reopened).

Does anyone have any experience of dealing with a situation like this(especially with bigclothcraft)? Should I go for the eBay refund or trust bigclothcraft and their offer of a replacement monitor?
post #2 of 5
Tell the seller that EBay escalated things automatically because they took way too long, then let EBay do its thing. Why would you put faith in a seller that barely has you stringing along?
post #3 of 5
Thread Starter 
Normally I'd agree that I was being strung along. On the other hand bigclothcraft have over 99% satisfaction on around 30,000 sales the last time I checked and dealing with Korea from the UK was never going to be a quick process. But you're right I suppose, they know eBay cases have to be dealt with promptly or they get escalated. confused.gif
post #4 of 5
Let the seller handle it, it's a bit respectless towards the seller to let ebay handle it if he offered a solution.
If they have a spotless reputation, they will try and solve it for you, nobody likes bad rep.

Might not be the fastest way, but it's the honorable thing to do imo.
Edited by Deluxe - 6/20/13 at 11:04am
post #5 of 5
I would let ebay handle this, it shouldn't have took a month for the seller to act on damage goods, plus if you close the case ebay won't be able to help you anymore, I rather have a middle man on item that is worth more then $100+. Ebay has help me get refunds on stuff I bought that wasn't as described on the auction, but good luck on ether way you proceed.
Edited by tDAK - 6/20/13 at 11:19am
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4770K
(14 items)
 
  
CPUMotherboardGraphicsRAM
4770K Asus Z87 Sabertooth XFX 7950 GSKILL 16GB 
Hard DriveCoolingOSMonitor
Samsung SSD 256GB Corsair H100i Windows 7 64BIT ASUS 1080P 
KeyboardPowerCaseMouse
CM Strom Trigger thermaltake 700W HAF-X Tt eSPorts THERON 
Mouse PadAudio
Corsair Turtle Beach px11 
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