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RevoDrive 3 freezes PC on use: bad drive?

post #1 of 8
Thread Starter 
I finally got around to placing my RevoDrive 3 240GB SSD into my PC and setting it up. So I did, and got it all started without a problem. However, that didn't last long.

Problem
I was planning to use the SSD as an application wrapper, so it's not configured as a bootable drive. I started installing software on it, which went on fine. When I started copying software over from my ordinary HDD, 60 to 70 GB at a time, it started to freeze at random moments.

This happened twice in about an hour, so I went on to run CrystalDiskMark on the drive. First thing that struck me, was that sequential disk read speed was stuck just below 400MB/s. This is slower than my ADATA SATA-III SSD drive, and much slower than the 1000MB/s OCZ promises.

Also, the random 4KB write test triggered the freeze again, forcing me to power down the hard way. I switched PCIe slots several times, and this same test always triggered the same result.

Troubleshoot
Looking back at the windows event log, for each time the pc froze I see 2 error messages stating the computer has been shut down the wrong way, preceeded by the following warning:
Quote:
The driver \Driver\WudfRd failed to load for the device WpdBusEnumRoot\UMB\2&37c186b&0&STORAGE#VOLUME#.
Source: Kernel-PnP Details (Click to show)
DriverNameLength 46
DriverName WpdBusEnumRoot\UMB\2&37c186b&0&STORAGE#VOLUME#
Status 3221226341
FailureNameLength 14
FailureName \Driver\WudfRd
Version 0

Temperatures were around 40 celsius for all components and the other components easily pass their stress tests. I'm wondering if this could be a board issue, but the only PCIe card I have to check is my video card, which seems to work ok.

I've taken the drive out and all works fine again.

EDIT: I checked with OCZtoolbox, and the chip's firmware and BIOS were up to date.

Any idea what causes this, or do I have a bad drive?
Edited by mtielemans - 6/20/13 at 9:00am
    
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post #2 of 8
The speeds Ocz advertise are rated for the ATTO benchmark that uses compressible data, Try running As Ssd also. Under Device Manger for the Revodrive, on the policies tab check Enable Write caching and check Turn off Windows write-buffer flushing. Also Try disabling C-states in the bios to see if that helps. Check the heatsink during use to see if its hot.
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post #3 of 8
Thread Starter 
OCZ support got back to me and informed me that windows 8 is not supported. I rolled the entire system back to windows 7 and everything is working marvellously- including other issues I kept having such as uninstallable drivers and the mic messing up.

Will try your benchmarks tips.

EDIT: Unfortunately, the tips you gave didn't help a lot.
More info:


These are benchmarks for my 3 different drives, 2 benchmarks for the RevoDrive. As you see, the revodrive reads slower than my SATA-III SSD drive, and the changes had little effect.
Edited by mtielemans - 6/25/13 at 8:19am
    
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post #4 of 8
A few things you can try:

First a question, what PCIe slot are you using? It should be in a PCIe 2.0 x 4 slot. If you have a spare PCIe x 16 slot, put it in there. X79 boards have many more PCIe lanes than most current boards, you should not be hurting for PCIe slot bandwidth.

Does your mother board have BIOS settings for the PCIe speeds? Some have PCIe 2.0, PCIe 3.0, or Auto. Your Revo may not be communicating its speed information, and defaulting to PCIe 1.0 speeds. If possible, set the PCIe speed as high as possible, and don't use Auto.

Open the advanced settings of your Windows Power plan, and open the PCI Express Link State Power Management option. Set the power savings to Off.

The reason why Windows 8 is "not supported" is because the special driver that all Revo drives use has not been updated by OCZ to be compatible with Windows 8. Great product support, isn't it? There must be a Device Manager entry for the Revo drive that is separate from any regular disk drives and SATA controllers. Open that up and see if you can configure anything, or if there are any problems.

IMO, the benchmark you did before the tips you tried is better than after. The loss in 4K read speed (~15%) is not worth the less than 1% increase in sequential read speed.
post #5 of 8
Thread Starter 
Thanks for the tips! Power management setting was on 'moderate power saver'. My board has no PCIe slots any width less than x16, but due to it's micro form factor, I may not be hurting for slot bandwidth, but definately hurting for slots tongue.gif.

My RevoDrive sits comfortably in a x16 slot, whom's BIOS settings are set to GEN2 PCIe x16. GEN3 wouldn't play nice with the drive, but I'd expect no gain from that anyway as the drive clearly states it's PCIe 2.0.

Benched again with the power saver settings disabled, and got virtually the same results.
    
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post #6 of 8
That's to bad, and I can't imagine even one of your PCIe slots is running at x2. Even if they were all filled, one should still be x8 or x4 at worst.

As mentioned earlier, you should try ATTO, just to see if you can get the rated read speed of ~1,500MBs. At least you'd know it is configured correctly.

Any firmware updates for that drive? Any driver updates? You probably checked both of those things many times. There are firmware and "BIOS" updates listed as late March, 2013, have you applied those?

The driver download listing is odd, two drivers listed with the same specs/usage...

I see the Toolbox for a Revo 3 is said to be Windows 8 compatible, but the driver isn't. That makes sense, and not. rolleyes.gif
post #7 of 8
Thread Starter 
The toolkit is used for other drives than just the revodrive 3 I believe, so that does make sense. I checked the toolbox, and it said the BIOS and firmware were up to date. Nevertheless, I reinstalled, suppose that rules out any firmware/BIOS software corruption on the disk itself. Running ATTO now!

Also noticed I can't seem to get rid of the initialization screen on boot, which tells me the card is found in PCIe 2.0 running at 5GBps (as expected).. It takes about 8 seconds which is more than the rest of my boot time combined.. I use the drive as an application wrapper, not a boot disk, so I'm fine with it not initializing until after boot. However, even disabling it as a boot device in the BIOS didn't get rid of this aggravating initialization screen.

Edit: OCZ customer support has confirmed that this boot screen cannot be disabled.

EDIT
Atto was done pretty effin quick. The result looks more like what's advertised.
OCZ RevoDrive 3 240GB Atto benchmark (Click to show)
OCZ RevoDrive 3 240GB Atto benchmark

Figured I'd also run my SATA-III SSD drive with it, leading to the following bench: ADATA S511 120GB SATA-III SSD Atto benchmark (Click to show)
ADATA S511 120GB SATA-III SSD Atto benchmark

I suppose CrystalDiskMark and Atto bench just agree to disagree. Because of atto's used of compressed data?

EDIT 2
Another theory, is that atto may have shown so much difference because of the larger transfer size being used, showing the true power of high IOPS. Still just a theory!
Edited by mtielemans - 9/3/13 at 2:06am
    
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post #8 of 8
Thread Starter 
In conclusion: I RMA'ed the drive, and OCZ's tech dep has ackowledged that it was a defective drive. Got a refund and am buying me a new one.biggrin.gif
    
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