Originally Posted by d0mini
Well, I wanted to clean the underside of the fans because that was what seemed to be the problem last time, so I unscrewed the three screws that hold the fan in place (no sticker or anything saying that this would break warranty) and angled the fan so that I could get at the underside... So, yes.. While I was wiping the blades with a cloth one of the fins snapped from the pressure I was exerting between my hand and the plastic shroud to keep it steady. So no feather, just me being a dumbass. I swear to god, the MSI support page is bugged as hell, I can't even make an account - it asks me for information that I give, then takes me to my own page with options to register and view warranties and such, but whenever I click on one it sends me straight back to my personal support page with no changes..... if I close that page then it's like I never registered, when I try logging back in it just tells me that the account doesn't exist. Does this not sound like some kind of nightmare?
k, i got some big advice through experience. i went through wat ur describing and i documented it with screen shots and i saved in PDF and MHT format.
if u'd ever like to save in MHT go HERE
) if u use Mozilla FireFox. (The technology was patented by Microsoft so u could save a whole webpage no matter how complicated or large it was, to a single file. The patent ran out. so anyone can use the MHT technology now. With UnMHT, u can save multiple Tabs in a single click. Right click a Tab and select "Save Multiple Tabs".) if u use Chrome or Oprah i'm sure there's plug-in to DL for MHT in them.
because if the MSI web site is screwy, it's not ur fault. (Call the White House.... k sry. that was uncalled for but i had to say it. not my fault.
) so documenting that u attempted something always helps. Antec (Power Supply company) honored a warranty of mine years after if expired because i had documented and had all the proof that their registering site was messed up and i had tried my best to register on time. The guy on the phone admitted their site was dated technology and said they were updating soon.
So just call MSI. I've not called them recently or ever so i can't say wat phone policy is or if they do or don't have phone support for RMA. If u document the problems registering, tell them u have it. maybe it is archaic tech that they need to replace.BUT and this is a BIG-BUT, ur description sounds like it broke under warranty. The one and only defective blade broke! the others held up. but the one that broke, broke. IDT it should have. Flat out honestly. u should be able to clean ur vid card without the fear of a part snapping off. so give 'em a call and let us know how it goes. GL
Edit: in the future just use canned-air.Edited by Bee Dee 3 Dee - 10/24/13 at 5:17pm