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Intel's Performance Protection Plan (for used CPU?)

post #1 of 9
Thread Starter 
So, I bought a 3930K used from a friend. It looks like I completely burned it out... most likely caused by inexperienced overclocking on my part.

I would like to buy the Intel Protection Plan, wait the 1 month waiting period, and then send in the 3930K for replacement. However, i'm not sure if this would net me a new chip. I reached out to Intel and asked this question to customer service, but they completely didn't answer the question. Just gave me a generic response.

Has anybody every bought a used CPU and also been covered under their replacement plan? I don't want to just waste $30 bucks or whatever the cost is.


(FYI.. I have a replacement i7 3820 to hold me over for the meantime. It's good... but the performance difference of my audio production computer is noticeable. So I'm willing to wait the month for a replacement, if I will actually be able to get one)

How does the replacement process work? It seems like it goes thru the retailer. Can you return directly to Intel? They don't state this anywhere and I'm not getting answers from Intel directly.


Thanks!
post #2 of 9
How did you manage to kill it? You would have to put a TON of volts through it to kill it. I can't comment on the replacement policy but I'm so surprised you managed to kill one.
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Beast
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post #3 of 9
Thread Starter 
Long story.... I don't really want to focus on that part (since what's done is done) but.. here's a brief background:

Bought it from a friend, have no idea the amount of OC'ing that was done on it. He's heavy into computers, builds computers for people, has tons of spare parts, likely put some serious mileage on it. Also bought a used Rampage IV Formula mobo from him to place it in. To put it in perspective... the RIVF has 2 PCI slots physically broken off the mobo. It all actually worked when he told me he had it, so i grabbed it from him.

After that... I had been running it with a simple multiplier change to 46 to get my 4.6GHz... for about 2 months maybe (perhaps 100 actual hours of run time, ballpark? not very much). Kept ALL settings as default... except multiplier. Stayed away from voltage changes for the majority of usage.

Few weeks ago... CPU started failling the overclock, and would only do the default 3.8GHz overclock, which was noticeably slower. Troubleshot it for a few days with no luck. OS would only come on if I didn't change the multiplier. I then did a software overclock with ASUS's utility and it never turned on again. At this same time, I also tried to remove some nonconductive thermal paste lodged into the socket (not between pins, it was on the outer edge... tiny amount). Interestingly enough, the CPU had been working w/ the small amount of thermal paste in there... but i'm sure it's possible that contributed to it's possible demise as well.

MOBO and CPU died. How do I know? I troubleshot with new parts. new 3820 will not post on RIVF, but posts on my new ASUS P9X79 mobo, and the 3930K doesn't post on RIVF or the P9X79. Process of eliminate means both mobo and CPU are dead. I think it was possibly voltage issues coupled w/ the environment in the socket from that tiny amount of paste. Probably killed both CPU and socket at the same time. The rest of the mobo probably works fine lol. It still lights up.




Okay.. that's it. I DO NOT want to stay stuck on WHY it happened. Please don't ask about this lol.. There is no hope getting these parts to work. There is nothing else to talk about on it. I'm not upset since I didn't burn too much money, just want to move forward.

So... back to this Protection Plan.

From anybody who's actually had to use the plan... would there be a way I'd be able to get a replacement from Intel considering the fact that I'm not the original owner and will not be able to get a copy of the receipt of purchase?


If not... it's no problem.. i'm going to save for another 3930K in 1-2 months... or I might even try to hold out for IB-E and see if we get a 8core CPU for LGA 2011. But just trying to see if I can save some money here
Edited by CPhoenix - 6/25/13 at 7:17am
post #4 of 9
Thread Starter 
I guess i'm really trying to find out what the process is like.

I've been web surfing for a few horus now and haven't be able to confirm if I need any proof of purchase to do the replacement. It looks like it will let you easily buy the plan and register an account.. but it doesn't say much about any registration needed for the chip.

i think that's what I'm really trying to find out. Since it's used... i'd be screwed if I need to regiser the chip lol.
post #5 of 9
I wanna see what you find. Dumb question, but you did try to clear CMOS and/or flash spare bios right? Just to make sure board is actually dead.
post #6 of 9
Thread Starter 
Please no questions about mobo/cpu status. Already been addressed and confirmed in another thread.

Would like to hear from anyone who knows about the protection plan or has done it.
Thanks
post #7 of 9
Quote:
Originally Posted by CPhoenix View Post

Please no questions about mobo/cpu status. Already been addressed and confirmed in another thread.

Would like to hear from anyone who knows about the protection plan or has done it.
Thanks

Just contact Intel about it... Protection plan is pretty stupid unless you're doing LN2/DICE/extreme cooling. If you're on air or water and the chip would die, they will replace it under the standard 3 year warranty as long as you don't mention you OC'ed. Really I think it's a waste of like $25 or whatever it costs.
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Beast
(14 items)
 
Dell XPS Faptop
(8 items)
 
Alura :)
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CPUMotherboardGraphicsRAM
i7 4790k @ 4.5ghz Asus Z97 Pro WIFI-AC Asus GTX 1080 Turbo @ 2000mhz G.Skill 2 x 8GB F3-2133C9D-16GXH 
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2 x Intel 730 480GB SSD in RAID 0 Asus DRW-24B1ST/BLK/B/AS Noctua NH-D15 Windows 7 Ultimate x64 
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2 x Asus VS239H-P Logitech G510 Seasonic SS-660XP2 Fractal Design R4 Blackout 
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Core 2 Duo T5250 @ 1.5ghz Dell 0N6705 Mobile Intel 965 Express 2 x 2GB Hyundai/Kingston DDR2 533mhz 
Hard DriveOptical DriveOSMonitor
OCZ Summit 60GB SSD Slot Load DVD-RW Windows 7 Ultimate x64 13.3 inch 1280x800 
CPUMotherboardGraphicsRAM
i5 2500k Asus P8Z68-V Pro MSI R7970 Lightning BE 2 x 4GB G.Skill Ripjaws 2133mhz 
Hard DriveOptical DriveCoolingOS
Mushkin Enhanced Chronos 240GB and WD Black 1TB Asus DRW-24B1ST Cooler Master Hyper 212 EVO Windows 7 Ultimate x64 
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post #8 of 9
I don't think the terms and conditions of the performance plan requires a receipt.
post #9 of 9
Thread Starter 
Quote:
Originally Posted by Dopamin3 View Post

Just contact Intel about it... Protection plan is pretty stupid unless you're doing LN2/DICE/extreme cooling. If you're on air or water and the chip would die, they will replace it under the standard 3 year warranty as long as you don't mention you OC'ed. Really I think it's a waste of like $25 or whatever it costs.

Thanks man, I actually ended up reaching out to customer service about a possible warranty a few hours before seeing your post.

Looks like they are sending a replacement and sending me a box to ship it back in. Very very happy about this!

Thanks for the advice on it. Doesn't look like I'll need to purchase the plan.


FYI.. I spoke to Intel about what's needed under the plan, I didn't get an answer. They referred me to a different department, of which I never followed up with since the general warranty looks like they're going to cover it.

Very happy, but will be happier when I have the CPU in hand.
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