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Aquasuite 2013/2 won't load anymore...

post #1 of 4
Thread Starter 
As the title implies, the suite won't load anymore...last time I was using the suite was 3 days ago, then today I noticed that the icon was gone from the tray...

I run it alongside openhardware monitor and it has always worked fine, until today that is...if i check my processes the AquaComputerService is running, and if I manually go into the aquasuite folder and launch the program it appears amongst the processes for a few seconds, then disappears.

I will have to assume that the aquaero itself is still working, since the fans regulate their speed according to the settings I made in the software when it still worked.

Tried uninstalling and reinstalling the software (with a reboot in between), but that didn't help. Tried moving the usb connection to another connection on my motherboard, which ofcourse didn't help either. When windows (7, 64 bit) booted I expected the hardware wizard window to appear and install drivers, since I moved the usb connection (same thing that happens when you move another usb device, like mouse/keyboard) but nothing happened, and in device manager I have 2 instances of Universal Serial Bus Controller with exclamation marks beside them.

I have installed the latest chipset and USB drivers for my motherboard (Asus P8Z77 V-Pro) which didn't help, but the Aquaero 5 installed as 2 instances of "USB Composite Device" which are listed in device manager as working devices.

Has anyone else experienced this?
post #2 of 4
Aquasuite should load regardless of whether the USB is connected properly.

If it's crashing while loading, possibly some data log or desktop visualisation is corrupt. Find the settings folder (like C:\ProgramData\Aquasuite) and make a copy/backup of this somewhere else. Now uninstall Aquasuite, and make sure that settings folder is empty. Now reinstall Aquasuite and it should be back to standard with the demo graph and such. Check for updates.

By reinstalling you won't have lost the settings which are saved to the Aquaero, but you will have lost your visualisations and data logs. You can try to put your backed-up files into the settings folder again, but probably it's better just to recreate your graphs and stuff from scratch.
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Lori Lemaris 023
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post #3 of 4
Thread Starter 
And there we have it!

Could not find a settings directory, but reinstalling the program and choosing new installation did the trick, it loaded right up and since I exported both my settings and the overview page restoring everything was a breeze.

Thanks for all the help, and perhaps someone else can find this useful...
post #4 of 4
Glad I could help! biggrin.gif
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