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Need some advice.

post #1 of 8
Thread Starter 
I recently sold a motherboard/CPU/liquid cooler combo to a person in another state and they are claiming the cooler was damaged during transit. However from the pictures they sent me it looks more like someone took a screw driver to the radiator. Anyone care to help me out and give me a few impartial opinions?





Edited by Bigm - 6/28/13 at 2:55pm
post #2 of 8
I don't see any way that could happen during shipping. Are they trying to hold you liable?
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i3 2120 EVGA Z77 FTW EVGA GTX 760 SC ACX PNY 2x4Gb 1866 CL10 
Hard DriveCoolingOSMonitor
OWC Mercury Electra 240Gb CM Hyper TX3 Windows 10 LG 34UM95 
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Apple Keyboard Seasonic 430W Rosewill Challenger Logitech G302 
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post #3 of 8
Thread Starter 
He's asking "if there's anything I can do" but I don't want to issue him a partial refund unless I know for sure it happened during shipping. It honestly looks like someone jabbed at it with a screwdriver.
post #4 of 8
Yeah I agree. You'd be hard pressed to get me to believe that something like that happened in shipping. Was there insurance on the package?
Pieced Together
(12 items)
 
Macbook Pro 13"
(6 items)
 
 
CPUMotherboardGraphicsRAM
i3 2120 EVGA Z77 FTW EVGA GTX 760 SC ACX PNY 2x4Gb 1866 CL10 
Hard DriveCoolingOSMonitor
OWC Mercury Electra 240Gb CM Hyper TX3 Windows 10 LG 34UM95 
KeyboardPowerCaseMouse
Apple Keyboard Seasonic 430W Rosewill Challenger Logitech G302 
CPUGraphicsRAMHard Drive
i5 4278U Iris 5100 8Gb DDR3 256Gb PCIe SSD 
OSOS
El Capitan Windows 10 
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Pieced Together
(12 items)
 
Macbook Pro 13"
(6 items)
 
 
CPUMotherboardGraphicsRAM
i3 2120 EVGA Z77 FTW EVGA GTX 760 SC ACX PNY 2x4Gb 1866 CL10 
Hard DriveCoolingOSMonitor
OWC Mercury Electra 240Gb CM Hyper TX3 Windows 10 LG 34UM95 
KeyboardPowerCaseMouse
Apple Keyboard Seasonic 430W Rosewill Challenger Logitech G302 
CPUGraphicsRAMHard Drive
i5 4278U Iris 5100 8Gb DDR3 256Gb PCIe SSD 
OSOS
El Capitan Windows 10 
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post #5 of 8
Thread Starter 
I'd have to check but I believe he payed for shipping and tracking, no signature or insurance.
post #6 of 8
If it was his decision whether or not to pay for insurance I'd say he gets to live with the consequences if he didn't get it. However I still don't believe that damage could have happened during shipping.
Pieced Together
(12 items)
 
Macbook Pro 13"
(6 items)
 
 
CPUMotherboardGraphicsRAM
i3 2120 EVGA Z77 FTW EVGA GTX 760 SC ACX PNY 2x4Gb 1866 CL10 
Hard DriveCoolingOSMonitor
OWC Mercury Electra 240Gb CM Hyper TX3 Windows 10 LG 34UM95 
KeyboardPowerCaseMouse
Apple Keyboard Seasonic 430W Rosewill Challenger Logitech G302 
CPUGraphicsRAMHard Drive
i5 4278U Iris 5100 8Gb DDR3 256Gb PCIe SSD 
OSOS
El Capitan Windows 10 
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Pieced Together
(12 items)
 
Macbook Pro 13"
(6 items)
 
 
CPUMotherboardGraphicsRAM
i3 2120 EVGA Z77 FTW EVGA GTX 760 SC ACX PNY 2x4Gb 1866 CL10 
Hard DriveCoolingOSMonitor
OWC Mercury Electra 240Gb CM Hyper TX3 Windows 10 LG 34UM95 
KeyboardPowerCaseMouse
Apple Keyboard Seasonic 430W Rosewill Challenger Logitech G302 
CPUGraphicsRAMHard Drive
i5 4278U Iris 5100 8Gb DDR3 256Gb PCIe SSD 
OSOS
El Capitan Windows 10 
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Reply
post #7 of 8
Thread Starter 
I'm going to ask for pictures of the box if he still has it. Never know with UPS.

Edit: He doesn't have it. Told him to return it to me for inspection and I will issue a refund after inspection.
Edited by Bigm - 6/28/13 at 4:22pm
post #8 of 8
Quote:
Originally Posted by Bigm View Post

I'm going to ask for pictures of the box if he still has it. Never know with UPS.

Edit: He doesn't have it. Told him to return it to me for inspection and I will issue a refund after inspection.

Hmm you must be nicer than me haha. If it was packaged correctly I see no way the fins could have been damages like that. If he refused the insurance I would just recommend that he gets a little flathead screwdriver and gets to straightening pins tongue.gif
Pieced Together
(12 items)
 
Macbook Pro 13"
(6 items)
 
 
CPUMotherboardGraphicsRAM
i3 2120 EVGA Z77 FTW EVGA GTX 760 SC ACX PNY 2x4Gb 1866 CL10 
Hard DriveCoolingOSMonitor
OWC Mercury Electra 240Gb CM Hyper TX3 Windows 10 LG 34UM95 
KeyboardPowerCaseMouse
Apple Keyboard Seasonic 430W Rosewill Challenger Logitech G302 
CPUGraphicsRAMHard Drive
i5 4278U Iris 5100 8Gb DDR3 256Gb PCIe SSD 
OSOS
El Capitan Windows 10 
  hide details  
Reply
Pieced Together
(12 items)
 
Macbook Pro 13"
(6 items)
 
 
CPUMotherboardGraphicsRAM
i3 2120 EVGA Z77 FTW EVGA GTX 760 SC ACX PNY 2x4Gb 1866 CL10 
Hard DriveCoolingOSMonitor
OWC Mercury Electra 240Gb CM Hyper TX3 Windows 10 LG 34UM95 
KeyboardPowerCaseMouse
Apple Keyboard Seasonic 430W Rosewill Challenger Logitech G302 
CPUGraphicsRAMHard Drive
i5 4278U Iris 5100 8Gb DDR3 256Gb PCIe SSD 
OSOS
El Capitan Windows 10 
  hide details  
Reply
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