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Father passed away cancel at&t account?

post #1 of 6
Thread Starter 
My father passed away last month. He was the primary account holder on our At&t family plan. I'm on T-mobile and would like to move my mother and sister to T-mobile but I'm not sure how to go about it. When someone dies and they are the primary account holder will At&t waive the ETF? All the phones on the account are still like 1 1/2 on contract.

Thanks
post #2 of 6
Honestly unless you can prove to them that your father passed away (death certificate) which would likely require you going to the store with all the proper information, they aren't likely to waive the ETF especially if you are just calling and telling them that. Its not that they wouldn't care, its likely that many people call and tell them that to get out of their ETF.

If you don't have a death certificate, then I'd suggest checking this out:

http://www.dslreports.com/shownews/How-to-Dump-ATT-Over-Sneaky-New-Administrative-Fee-124423

ATT has been changing their contract wording quite a bit lately, so that would likely be the easier way to get the ETF waived.
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post #3 of 6
Thread Starter 
No I have a death certificate, that would not be a problem..
post #4 of 6
A local AT&T rep should definitely be able to take care of it for you - and of course my and I'm sure the rest of OCN's condolences to your loss.
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post #5 of 6
My condolences on your loss.

joe
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post #6 of 6
Thread Starter 
Hey Guys Thanks.........I spoke with an actual rep. on the phone. They would just cancel the account no ETF. I would like to get something simple and cheap for my mom and sister now. Ideally I would like the following:

1. Two Smart Phones with at least 2GB of Data a month unlimited text and either unlimited minutes or at least mobile to mobile on any network. ( I don't use minutes really but my sister she can burn them)
2. One Flip phone for my mom with no data text etc, just minutes to call.
3. I would like fast HSPA+ speed or LTE just as long as its not regular 3G and below.

I would like to spend say no more then $150 a month. Is their any plan or carrier out their that has something like this in the Bay Area?
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