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Issue with GTX 690

post #1 of 4
Thread Starter 
Hi Guys,

I am having some problems with my Gigabyte GTX 690, purchased about 4 months ago.

It's suffering from awful performance across all of my games/bench-marking programs.

An example is my 3dmark11 score here:

http://www.3dmark.com/3dm11/6807632

I've tried the last 3 Nvidia drivers, Disabling/Re-enabling SLI, a fresh install of windows and even moving the card to another PC, however the problem still persists.

Here are some GPU-Z screenshots:

GPU1




GPU2




So the first thing that caught my eye was the high power consumption on GPU1, after some Googling I found others also had this issue, but usually due to a software glitch/misread that little to no impact on performance. Afterburner also shows the same high reading.

I then proceeded to run some GPU burn tests, and found that the clock speeds on GPU1 do not change, rather stay stuck on what I assume is idle. (GPU2 Seems to work properly)

By this point I'm feeling reasonably certain my card had suffered hardware failure/damage and I have run out of things to try.

Does anyone have any insight they could share? If it's just faulty hardware like I suspect i'll be returning the card via RMA, however before I do, I would like a second opinion.

Sorry for the long post, and thanks for taking the time to read it.
Mobius One
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Mobius One
(17 items)
 
Media Madhouse
(16 items)
 
 
CPUMotherboardGraphicsGraphics
Intel Core i7 4790K @ 4.7GHz Z97S SLI Krait Edition Gigabyte GTX 980 (Reference) Gigabyte GTX 980 (Reference) 
RAMHard DriveHard DriveCooling
Kingston HyperX 16GB (4 x 4GB) DDR3 @ 2600MHz Samsung 840 EVO 250GB Solid State Drive Western Digital Green 1.5TB NZXT Kraken X61 
OSMonitorKeyboardPower
Windows 10 Pro ASUS PG278Q ROG Swift 27" 144Hz G-Sync Gaming M... Corsair Vengeance K95 Mechanical Keyboard BitFenix Fury 750W 
CaseMouseMouse PadAudio
NZXT H440 Corsair Vengeance M65 Steelseries mousepad Creative GigaWorks T40 Series II 
Audio
Logitech G930 Wireless Gaming Headset 
CPUMotherboardGraphicsRAM
AMD A10 7700K @ 3.8GHz Asrock FM2A88X Extreme4+ AMD Radeon R7 4GB Patriot DDR3 @ 1600MHz 
Hard DriveHard DriveHard DriveHard Drive
Western Digital 3TB Western Digital 3TB Western Digital 3TB Samsung Spinpoint 1TB 
Hard DriveCoolingOSMonitor
Samsung 840 120GB SSD Noctua NH-U9B SE2 OpenELEC 5.0 (Kodi Helix) Panasonic Viera 58" Neo Plasma 
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Microsoft All-in-One Media Keyboard Corsair CX500M Silverstone GD08 Logitech z906 5.1 Surround Speakers 
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post #2 of 4
did you try to flash a newer bios / reflesh the bios ( if there is no newer version ) ?!
post #3 of 4
personally id RMA; does not seem normal at all HOWEVER!

1.sometimes cards get stuck in low power states (dont know why) so force high performance mode in the driver panel and see if it helps.

2. make sure that it is actually connected correctly to external power (silly i know but you never know)

3. make sure its actually being used!! if your motherboard has on board video (lots do) make sure it is disabled and that monitors are ONLY connected to the discrete card.

4. if you have more than one monitor make sure that they are connected to the correct display out ports all must be connected to the same GPU (must be on 1 gpu only) (maybe try a different port with a single monitor to just in case)

5. if you are sufficiently happy you have tried everything RMA it asap.

EDIT: they do have a uefi bios version here http://www.gigabyte.com.au/products/product-page.aspx?pid=4205&dl=1#bios
no idea if that will help tho.
Edited by noob.deagle - 7/2/13 at 11:21pm
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Project EVA
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16gb patriot Viper 3 (8gbx2) Kingston Hyper X SSD Western Digital Black Western Digital Black 
CoolingOSMonitorMonitor
Noctua NH-D14 Windows 8.1 24" LG WP2442-BF BenQ XL2420Z 
KeyboardPowerCaseMouse
Razer Black Widow Ultimate Seasonic X1050 Silverstone FT02 Mionix naos  
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post #4 of 4
Thread Starter 
Quote:
Originally Posted by noob.deagle View Post

personally id RMA; does not seem normal at all HOWEVER!

1.sometimes cards get stuck in low power states (dont know why) so force high performance mode in the driver panel and see if it helps.

2. make sure that it is actually connected correctly to external power (silly i know but you never know)

3. make sure its actually being used!! if your motherboard has on board video (lots do) make sure it is disabled and that monitors are ONLY connected to the discrete card.

4. if you have more than one monitor make sure that they are connected to the correct display out ports all must be connected to the same GPU (must be on 1 gpu only) (maybe try a different port with a single monitor to just in case)

5. if you are sufficiently happy you have tried everything RMA it asap.

EDIT: they do have a uefi bios version here http://www.gigabyte.com.au/products/product-page.aspx?pid=4205&dl=1#bios
no idea if that will help tho.

I've double checked all your points, and unfortunately no luck yet.

I'll give the bios link a try and report back, thanks. thumb.gif

Edit: No luck with the bios flash, looks like it's RMA time.
Edited by Zhohner - 7/2/13 at 11:35pm
Mobius One
(17 items)
 
Media Madhouse
(16 items)
 
 
CPUMotherboardGraphicsGraphics
Intel Core i7 4790K @ 4.7GHz Z97S SLI Krait Edition Gigabyte GTX 980 (Reference) Gigabyte GTX 980 (Reference) 
RAMHard DriveHard DriveCooling
Kingston HyperX 16GB (4 x 4GB) DDR3 @ 2600MHz Samsung 840 EVO 250GB Solid State Drive Western Digital Green 1.5TB NZXT Kraken X61 
OSMonitorKeyboardPower
Windows 10 Pro ASUS PG278Q ROG Swift 27" 144Hz G-Sync Gaming M... Corsair Vengeance K95 Mechanical Keyboard BitFenix Fury 750W 
CaseMouseMouse PadAudio
NZXT H440 Corsair Vengeance M65 Steelseries mousepad Creative GigaWorks T40 Series II 
Audio
Logitech G930 Wireless Gaming Headset 
CPUMotherboardGraphicsRAM
AMD A10 7700K @ 3.8GHz Asrock FM2A88X Extreme4+ AMD Radeon R7 4GB Patriot DDR3 @ 1600MHz 
Hard DriveHard DriveHard DriveHard Drive
Western Digital 3TB Western Digital 3TB Western Digital 3TB Samsung Spinpoint 1TB 
Hard DriveCoolingOSMonitor
Samsung 840 120GB SSD Noctua NH-U9B SE2 OpenELEC 5.0 (Kodi Helix) Panasonic Viera 58" Neo Plasma 
KeyboardPowerCaseAudio
Microsoft All-in-One Media Keyboard Corsair CX500M Silverstone GD08 Logitech z906 5.1 Surround Speakers 
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Reply
Mobius One
(17 items)
 
Media Madhouse
(16 items)
 
 
CPUMotherboardGraphicsGraphics
Intel Core i7 4790K @ 4.7GHz Z97S SLI Krait Edition Gigabyte GTX 980 (Reference) Gigabyte GTX 980 (Reference) 
RAMHard DriveHard DriveCooling
Kingston HyperX 16GB (4 x 4GB) DDR3 @ 2600MHz Samsung 840 EVO 250GB Solid State Drive Western Digital Green 1.5TB NZXT Kraken X61 
OSMonitorKeyboardPower
Windows 10 Pro ASUS PG278Q ROG Swift 27" 144Hz G-Sync Gaming M... Corsair Vengeance K95 Mechanical Keyboard BitFenix Fury 750W 
CaseMouseMouse PadAudio
NZXT H440 Corsair Vengeance M65 Steelseries mousepad Creative GigaWorks T40 Series II 
Audio
Logitech G930 Wireless Gaming Headset 
CPUMotherboardGraphicsRAM
AMD A10 7700K @ 3.8GHz Asrock FM2A88X Extreme4+ AMD Radeon R7 4GB Patriot DDR3 @ 1600MHz 
Hard DriveHard DriveHard DriveHard Drive
Western Digital 3TB Western Digital 3TB Western Digital 3TB Samsung Spinpoint 1TB 
Hard DriveCoolingOSMonitor
Samsung 840 120GB SSD Noctua NH-U9B SE2 OpenELEC 5.0 (Kodi Helix) Panasonic Viera 58" Neo Plasma 
KeyboardPowerCaseAudio
Microsoft All-in-One Media Keyboard Corsair CX500M Silverstone GD08 Logitech z906 5.1 Surround Speakers 
  hide details  
Reply
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