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Bent pins on new Gigabyte z87 UD3H what to do? - Page 3

post #21 of 22
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It didn't take four weeks for them to replace the board. It took one week. I just now got home to build his rig is the reason it's been almost a month.
Green Envy
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i7-3770k @ 4.5ghz  Gigabyte G1.Sniper 3 EVGA 780 Classified 16GB GSkill Ripjaws DDR3 2133 
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Green Envy
(11 items)
 
   
CPUMotherboardGraphicsRAM
i7-3770k @ 4.5ghz  Gigabyte G1.Sniper 3 EVGA 780 Classified 16GB GSkill Ripjaws DDR3 2133 
Hard DriveCoolingOSMonitor
WD Raptor Cooler Master Glacer 240L Windows 7 64-Bit Home premium Asus VG248QE 
KeyboardPowerCase
Logitech G15 Seasonic X-1250 Corsair 800D 
CPUMotherboardGraphicsRAM
FX 8320 @ 4.7ghz Asus Sabertooth 990FX EVGA 780 Classified 8Gb Mushkin Enhanced Blackline DDR3 2000 
Hard DriveCoolingMonitorPower
WD 750Gb EK supremacy Clean CSQ Asus 23" Seasonic 12SII 850W Gold 
Case
Phanteks Enthoo Pro 
  hide details  
Reply
post #22 of 22
I think it varies from person to person on the the RMA techs/customer service at hand @ the EGG. I bought a motherboard and the first 2 dimms didn't work. I had the blinky red lights preventing the PC to boot. Pulled the PC apart to re-seat the CPU and found 1 pin on the right a little different. It appear as if it was half extend with a crease. I took pictures of my whole unboxing so I revisited them and noticed a little shiny pin prior to even touching the socket with my gorilla hands. I told them about it and unless you actually physically damaged the pins because I never have there is IMO something fishy in the supply chain after reading so much on this topic. I am sure half are user inflicted which put such horrid policies in place to begin with. These motherboards do come defective and that's a fact rather they believe it or not it is.

Got the email stating they found 1 pin or pins under a magnified glass which would fall under their non return policy which I knew they would, but they took care of me this time.

I actually have bought a zillion mobo's and PC parts from there so maybe I have some good standing and the the board was replaced with an exemption. Waiting on the return now hopefully no more issues so I can play with my new toys. Turn around time from when I sent it to to the time it will return with the RMA hold will be exactly 1 week. Not to shabby IMO. I also exchanged the Intel I7 4770k just in case it was damaged by the socket.
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