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PSU Nightmare

post #1 of 15
Thread Starter 
Hi all,

It's a bit "long" - but bear with me.. I posted in the Corsair forums, thought I'd post here as well to get your opinions.

Basically, I got a TX750 for my new rig. I RMAd it after 2 weeks because of a rattling/screeching noise whenever I did something on the PC. However, the replacement had the same problem, so I asked Corsair for an upgrade.

After a bit of discussion, they said they'll give me the HX750, however, I was sent the HX750W...

I thought "ok", let's just hope it's quiet. So I rewire my PC for the 2nd time, and fire it up... Guess what? Fan keeps spinning, even at idle... I thought the unit was faulty, and searched Google for hours.. no dice.

Then I look on the box and found that this unit simply has no fan-less mode! Moreover, the lot code indicated that it was made in 2009. arrowheadsmiley.png

So basically.. I received the old and discontinued HX750W, instead of the current HX750. Now isn't that more of a downgrade than an "upgrade" ? Companies shouldn't send old, discontinued products as replacements, right? I mean even the original TX750 I sent in was newer and had fanless mode... After all, they promised me an HX750, not HX750W.

Anyway, guess I've learned my lesson the hard way. Corsair make amazing memory, watercoolers, fans, cases... but PSUs? Don't touch 'em unless you're prepared to blow money on the AX series. (I should have spent the extra 50 euros.. what a moron.. doh.gif )

Kudos to their customer service though.. they've been great so far. Hope they'll help me out on Monday.

Your opinions/experiences would be appreciated.


-Rich
Edited by RichiRichX - 7/7/13 at 5:54am
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post #2 of 15
That's why i don't buy Corsair products. rolleyes.gif
post #3 of 15
Quote:
Originally Posted by Socks keep you warm View Post

That's why i don't buy Corsair products. rolleyes.gif

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post #4 of 15
So you had coil whine with a TX750 got an HX750W as replacement and you are complaining? That is a great PSU. I have the HX650W and guess what? I don't hear the fan at all. This is silly.
   
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post #5 of 15
Thread Starter 
Quote:
Originally Posted by Wildcard36qs View Post

So you had coil whine with a TX750 got an HX750W as replacement and you are complaining? That is a great PSU. I have the HX650W and guess what? I don't hear the fan at all. This is silly.

Not silly at all, my friend.

The PSU is the loudest component in my whole rig. The fan simply shouldn't be spinning at idle... only the old generation of Corsair's PSUs do that.

The original TX750 I bought was from the new generation, and it had fan-less mode incorporated. Don't see why I should be given a PSU that's 4 years old and is a discontinued product.. it's not really an upgrade at all then.

Moreover, one of the reasons of building a new rig was to have some peace and quiet - so I don't see why I should have to put up with a noisy fan.. it's driving me nuts.
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post #6 of 15
I third the "don't buy Corsair" notion... Company took one of the biggest dives in component quality I've ever seenonce they ddecided that they just had to have something to sell in every single area of the enthusiasts market... Spread too thin, and you can't do anything right..
   
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post #7 of 15
Thread Starter 
Quote:
Originally Posted by nleksan View Post

I third the "don't buy Corsair" notion... Company took one of the biggest dives in component quality I've ever seenonce they ddecided that they just had to have something to sell in every single area of the enthusiasts market... Spread too thin, and you can't do anything right..

Well, I see your point.

Honestly though, the cases are awesome. How can people bash those? Or the watercoolers? And the RAM?

I really don't see how they do bad in those. Either way, Corsair don't make the PSUs. They're outsourced units, which isn't really a manufacturing fault on their part, but more of an organisational error. They should've thought of making them themselves.
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post #8 of 15
Hopefully it was merely a mistake picking from the boxes to send you.
It sounds like you received a refurb unit.

I cannot fault the corsair products I have purchased, there are quite a few, and their products often featured in mid-high end builds my customers ordered.

Every company has an off day, take Seasonic, there was a recent thread here on OCN about several failures in their Tech support, but they did carry though and sort it out in the end.

The TX series is definitely mid-range, and priced accordingly, the HX just a level higher, while only slightly more expensive than the TX. The AX of course being the flagship models.

Coil whine and Fan noise can be distracting, but you do have to splash out the extra for true silence.

And for all those that will never buy Corsair again, I am sure you can easily find complaints about the support/parts from just about every component in your rig. I am no different, I would most likely never buy a coolermaster or OCZ power supply again.
    
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post #9 of 15
Quote:
Originally Posted by BakerMan1971 View Post

Hopefully it was merely a mistake picking from the boxes to send you.
It sounds like you received a refurb unit.

I cannot fault the corsair products I have purchased, there are quite a few, and their products often featured in mid-high end builds my customers ordered.

Every company has an off day, take Seasonic, there was a recent thread here on OCN about several failures in their Tech support, but they did carry though and sort it out in the end.

The TX series is definitely mid-range, and priced accordingly, the HX just a level higher, while only slightly more expensive than the TX. The AX of course being the flagship models.

Coil whine and Fan noise can be distracting, but you do have to splash out the extra for true silence.

And for all those that will never buy Corsair again, I am sure you can easily find complaints about the support/parts from just about every component in your rig. I am no different, I would most likely never buy a coolermaster or OCZ power supply again.

Cooler Master OCZ and Thermaltake has almost made a name for themself because of all the crappy models they had in the past
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post #10 of 15
Quote:
Originally Posted by shilka View Post

Cooler Master OCZ and Thermaltake has almost made a name for themself because of all the crappy models they had in the past

Exactly, but they are now getting rave reviews for some of their kit, OCZ even grabbed PC Power and Cooling, for higher end stuff.
it is a very bad thing to say you won't buy from a certain manufacturer over the odd underperforming product.

Ooh look I have an ASUS motherboard, and after what they did when windows 7 came out.......
    
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