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Congested ISP. Business service a solution?

post #1 of 6
Thread Starter 
I'm currently a victim of the US's horrendous internet situation. There is only 1 ISP other than Time Warner Cable available in my area causing extreme congestion during peak hours (5-12). Speeds go down to <1mbps and service constantly disconnects. Since summer has kicked in and all the kids are out of school it has gotten worse.

My ISP offers a business class service and I'm wondering if this will be the solution to my horrible residential service problems. I've read the article below and it offers some nice insight but it doesn't really answer my question.

http://arstechnica.com/information-technology/2012/10/why-i-pay-extra-for-business-class-broadband-at-home/.

Anyone know if business class will solve my problems?
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post #2 of 6
nice article
A business cannot afford to have Internet downtime, therefore reliability on the business type connections should be higher. Speed is going to be proportional to the amount you are willing to spend.
I'd call the 2 ISPs, tell them you want to set up a email sever at your house for your own little business. Get a price quote from both for the tiers you are interested .
Mentioned that you have constant downtimes now and you won't be able to afford ANY disconnection..
Let me know how it goes
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post #3 of 6
Thread Starter 
Hey man, I appreciate your input. So I called and yes, the connection will be off the residential lines so no congestion... I hope. I got some rates. Check them out, kinda steep.

TWC: 10/1 @ 109 a month for a 3 Yr Contract. 12/1.5 @ 150 a month for a 3 Yr contract. After those rates I didn't even ask how much the faster speeds were.

Champion Broadband(My Current One): I couldn't get a rep on the line to get their rates but I did manage to get a hold of an engineer who said they offer a fiber connection for 800 a month. Eight Hundred dollars a month.

I called Charter(another dominating ISP around my area if you're not familiar with them) Their business class is in my area but their residential service isn't. Weird huh?

Charter: 50/4 @ 115 a month NO CONTRACT. If bundled with a phone i can go down to 30/4 @ 102.55 a month, still no contract.

Well it seems Charter is the lesser evil here. But this experience has been eye opening. All the business reps and engineers were leagues better than the standard reps. They were straight to the point and were obviously very knowledgeable. I even asked the Charter rep if this would share the residential service bandwidth and immediately he said no and I wouldn't experience any of the congestion issues of a residential line. He didn't even know I was calling because of my current bandwidth congestion.
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post #4 of 6
I have no idea about USA ISPs as I'm living in the raining country with a diet of tea and rugby smile.gif
isn't $100 slightly above average for an Internet connection in America? If so, then Charter seems like a good option. 30/5, so download speeds between 3/4MB and up 0.6MB. Good enough really, including almost no downtime.
it's up to you if you want the 50/4 tier. With Virgin last year we were sharing between the 5 of us a 60/2 line, never had a slowdown even with 5 video streaming + torrents (upload was okish). So I'd go with the cheapest one.
FWIW I'd give another quick call to your current ISP one last time to get some quotes.. though the fact that you can't get a business rep to talk to you says a lot about their customer service -.-
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post #5 of 6
I've never heard of TWC and Charter servicing the same location. Regardless, as long as the connection is coax-based, you will be running over the same exact infrastructure as the residential users.
    
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post #6 of 6
Thread Starter 
Thanks everyone for your input.

I'm living in between the borders of 2 cities so maybe thats why I qualify for the business solutions of TWC and Charter.

As for the coaxial line, i'll have to ask about that again. From further research I found this -
Quote:
Supposedly, "Business class" cable modem service is supposed to get better throughput than Residential, and in most areas it's true, but you have to remember both are part of the same, single, coax cable run through your community, so one cannot really be considered more reliable, and any SLA is really only intended to make you "feel good" or give you better credits for downtime, there is nothing physically different about the service. The exception is when Comcast can offer you a fiber line, or there equivalent of Metro Ethernet, which is not coming into your building over coax - this is much pricier.

Taken from http://www.dslreports.com/forum/r26172897-Business-Class-internet-connections

Anyways, I got a hold of my ISP. They're aware of the congestion issues and scheduled maintenance next week. Hopefully things turn out for the best.
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