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Random restarts using Gigabyte 990FX UD3

post #1 of 12
Thread Starter 
Ok so I am completely stumped with a couple new hardware upgrades. I upgraded power supply case and motherboard in May. I started having random restart issues on with new setup. So I checked my power supply and found it wasn't working correctly so it was RMA'd. So put in my old power supply and found I was getting same issues with old power supply. So I started testing everything to find the issue came to the conclusion that it had to be my new motherboard (Gigabyte 990FX U3) so it was RMA'd. Received new power supply from Newegg and once I got my motherboard back from Gigabyte I rebuilt my computer. Shortly after I started having the same issue again. So I went through the process of retesting all my parts.

Testing consisted of trying 2 different power supplies, 2 different video cards, stock cooler vs hyper 212 evo, and Windows 7 Pro vs Windows 8 Pro. Ram was tested and passed Memtest fine. Fresh installs of windows were done each time. Still having same issue. All temps are normal. Idle processor sits at 15-17c and load hits between 35-40c. Video Card idles at 36c and max load at 96c on a hot day in the house.

I contacted Gigabyte tech support which responded by saying that 2 different motherboard engineers looked inspected and tested the motherboard. Both engineers found no issues with the motherboard. Tech support stated that I was free to RMA it a second time to have it checked again. At this point I am not sure what to do as it will cost another $20 to ship it back and have them test it again.

Does anyone have any ideas that could possibly lead to the cause of this issue?

Currently the system listed as my main under rig builder is currently stable and running with no restarts. As you can see the only difference is the motherboard.

Thank you for any ideas that you might have.

Oh and all drivers are up-to-date and bios is latest version
Edited by Zarkaram - 7/9/13 at 4:57pm
post #2 of 12
Chipset overheating, bad RAM, bad CPU (CPU OC).
post #3 of 12
Thread Starter 
Memtest has been ran and the ram checks out, stock clocked on cpu. It could be the chipset I will have to look into that.. Ram and CPU both run fine with Asus motherboard under prime95 for 8+ hours with no issues. So outside of buy new cpu and ram not sure how to check it out further as far as ram cpu goes.
post #4 of 12
Maybe one of your usb headers is shorting out on your case.
RedCraze
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RedCraze
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Bitspower Petg Tubing & Darkside Fittings EK Coolstream XE360 w/ AP-15 Push/Pull Ek Coolstream PE360 /AP-15 Push EK-FC7970-CSQ x 2 w/Backplate 
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post #5 of 12
What are the motherboard temps in CPUID hardware monitor?
Blackie
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Blackie
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post #6 of 12
Thread Starter 
I'll have to test these issues tomorrow when I have a chance to strip the computer down again
post #7 of 12
Even if memory checks out fine in memory tests it could still be cause of restarts. Why don't you take one stick out at a time and run it like that for some time and see. Also maybe memory could take some voltage boost, that can solve some problems with it.
post #8 of 12
You could try loosening up the memory timings.

My 970A UD3 restarted randomly this morning, I dialed in 10-10-10-30 and now I can run P95 at 1700mhz RAM no problem.

Or you could just go into the BIOS and change the memory profile to "Normal" from "Turbo" or "Performance"
Power Bac G5
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Power Bac G5
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post #9 of 12
Thread Starter 
Last night I took my computer apart again... This time I rebuilt in a larger case due to making it a little easier to switch things out little. Same setup with new motherboard and different case. Once built installed fresh install of Windows 8 pro. Updated all drivers and downloaded HWmonitor, CPU ID, Core Temp, and prime95.

I let prime 95 run overnight. First screen shot was taken at beginning of test and second was taken 9 hours later. As far as adjusting ram setting in the bios I am unable to do this due to my ram that I have it doesn't support xms profile and I am unable to overclock cpui so everything is running stock. I have also decided at this point to leaving stock cooling on cpu. If everything runs stable then I will switch to the hyper 212 evo and then back to my smaller case.

Please look at temps in HWmonitor as I am thinking that my chipset is the one running at 63c but not for certain. If any of you could verify that and is it a safe temp for the chipset or is it overheating?
Warning: Spoiler! (Click to show)

Start of prime95 test


9 hours later
post #10 of 12
You should test with a different graphic card. A friend of mine just had to RMA her sapphire 7950 because it just wouldn't boot with it nearly ever anymore and would crash <10 minutes if it did manage to boot.

btw that 63c temp is your northbridge and those tend to run hot on 990fx boards and its not out of the norm range. Some people on that same mobo as you have theirs hitting 80c regularly with overclocked 8-cores.
Edited by Overkill - 7/12/13 at 12:29pm
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AMD FX-8120 Bulldozer 8-core CPU MSI 990FX GD80 v2 ASUS R9-280 Direct CU II ASUS R9-280 Direct CU II 
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Kingston 16GB (4 x 4 GB) DDR3-1333 C9 1.5v Phanteks PH-TC14PE Windows 10 Antec True-power Quattro 1200W 
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Cooler Master CM Storm Stryker 
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1045T @4.05Ghz 1.45v [300 FSB] 3000 NB 1.26v MSI 990FXA-GD80 v2 EVGA GTX480 @820mhz Crucial Ballistix sport VLP 2x4GB @ 1333 cas 7 
CoolingKeyboardPowerCase
Thermaltake Water 2.0 Performer Logitech G710+ OCZ ZT650w CM Storm Stryker 
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CM Storm Xornet 
CPUMotherboardGraphicsRAM
Phenom II x4 965 @4.1 [2800 cpu-nb] Asus M5A97 R1 AMD 6950 Kingston HyperX 1600mhz 8-9-8-20-21 
Hard DriveCoolingOSMonitor
Too many Thermaltake Water 2.0 Performer Win7 Extreme Edition R1 64bit Acer P224W 22" 1050p 
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13 Evolved
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(11 items)
 
CPUMotherboardGraphicsGraphics
AMD FX-8120 Bulldozer 8-core CPU MSI 990FX GD80 v2 ASUS R9-280 Direct CU II ASUS R9-280 Direct CU II 
RAMCoolingOSPower
Kingston 16GB (4 x 4 GB) DDR3-1333 C9 1.5v Phanteks PH-TC14PE Windows 10 Antec True-power Quattro 1200W 
Case
Cooler Master CM Storm Stryker 
CPUMotherboardGraphicsRAM
1045T @4.05Ghz 1.45v [300 FSB] 3000 NB 1.26v MSI 990FXA-GD80 v2 EVGA GTX480 @820mhz Crucial Ballistix sport VLP 2x4GB @ 1333 cas 7 
CoolingKeyboardPowerCase
Thermaltake Water 2.0 Performer Logitech G710+ OCZ ZT650w CM Storm Stryker 
Mouse
CM Storm Xornet 
CPUMotherboardGraphicsRAM
Phenom II x4 965 @4.1 [2800 cpu-nb] Asus M5A97 R1 AMD 6950 Kingston HyperX 1600mhz 8-9-8-20-21 
Hard DriveCoolingOSMonitor
Too many Thermaltake Water 2.0 Performer Win7 Extreme Edition R1 64bit Acer P224W 22" 1050p 
PowerCaseMouse
Antec BP550 plus Corsair 200R CM Storm Xornet 
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