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Possible Display Damage?

post #1 of 4
Thread Starter 
Hey all, just had a question on one of my screens. The screen in question is an Acer S230HL.

There is a line about 5x200 pixels near the bottom of my screen (see image below). I called Acer support to see if the screen was under warranty, and if this would be covered, but the guy I talked to didn't seem very knowledgeable. He ended up putting in a ticket and saying I could send it in for repair (I pay shipping there, they repair for free and ship back to me for free), however if it is damaged they would contact me and charge me for the repair, or send it back to me as-is.

I'm just trying to figure out if this is physical damage or a defect to the screen itself. It's been like this for some time, though it started a bit smaller. I can't remember doing anything that would damage the screen, but something could have hit it while I wasn't there, and the screen has been moved around a few times, so damage isn't out of the question. I'd just rather not pay for shipping if they decide it is damaged, as I'd also be without a screen for 3 odd weeks.

When the screen is on, it displays a dark grayish color when I have black behind, though it looks black with a white background. I sit slightly elevated to the monitor so if I move my gaze perpendicular to the screen it turns nearly black. The grid of pixels in the area in question is visible when the screen is on.

What leads me to believe that it may be damage is that when the screen is powered off/uplugged, the area is completely black with no visible pixels, though I can see the pixel grid on the rest of the screen.

Any thoughts are appreciated. Thanks!



post #2 of 4

That looks like dead pixels to me, I  cannot imagine why they wouldn't replace or fix it., regardless of what it is(With the exception of user made damage).

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Main Rig
(15 items)
 
  
CPUMotherboardGraphicsRAM
1090T X6 | 3.2ghz  ASUS Sabertooth 990FX MSI 6970 Lightning | 940/1375 G.Skill Snipers 8gb 
Hard DriveHard DriveHard DriveOptical Drive
Samsung 840 Evo  Seagate ST31000524AS  Hitachi HDS5C3020BLE630 None 
CoolingOSMonitorKeyboard
CM TPC 812 Windows 10 Pro HP w19e: 1440x900 | Sony KDL40S-5100 1920x1080 CMStorm Quick Fire. 
PowerCaseMouse
CM 1050w  Cooler Master Cosmos II Roccat Kone XTD (Optical) 
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post #3 of 4
You could try gently massaging that area with your finger covered by a soft cloth, see if that makes any difference to it or not?
post #4 of 4
Thread Starter 
Quote:
Originally Posted by antiflow View Post

You could try gently massaging that area with your finger covered by a soft cloth, see if that makes any difference to it or not?

The mark has been like this for a couple months now, I just haven't done anything about it because it's my left most monitor, and it didn't really bother me. I plan on moving it around and mounting it portrait in the near future so the mark will become more noticeable, that's why I talked to Acer about it.

When it initially happened, it was much smaller and I did just that trying to see if it was stuck pixels, but it didn't help, if anything it made it larger.

Right after it happened it kept getting a bit bigger over time, but for the past few months the size hasn't changed.

My experience with damaged LCD screens is that the rest of the screen gets distorted if one portion of the screen is damaged, but in my case the rest of the screen is perfectly fine.

When I get home tonight I'll try another gently massage and see if that helps.

Thanks for the response guys!
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