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Got a Kinzu v2 (pro ed) a little over a week ago. Having some issues and not sure what to do?

post #1 of 7
Thread Starter 
I purchased the kinzu v2 black(pro edition) around two weeks ago and its my first gaming mouse, I know not everyone likes steelseries, though by researching this mouse it seems like these are not common issues. I'm assuming this can happen with any mouse(except my pos ones that last YEARS) so if you have any experience, please do chime in. I've tried googleing my eyes out, although I haven't been able to find any resources for my problem. I've had the mouse for about 1.5 weeks now and around a day or two ago I started having issues. So far:

  1. 2-3 times total I would burst 2-3 shots and take my finger completely off the trigger and it would keep firing. I know for sure that this was not lag. Not sure what would cause that. This really only happened on the first day(2 days ago I think) and has not happened since.
  2. Mouse "stops responding" for a few short seconds, generally 3-7s. I think this is known as a mouse failing to track. Say I slowly sweep(this is not the sensor bug) my mouse an inch over and then it just stops. My mouse stops. Wherever I move it doesn't. My keyboard and everything else works exactly as normal. Through research I think the laser will go off if this happens, I don't think mine does.
  3. What I call "BOT Bill lag". This one is weird. I will move the mouse around and then there is, well I guess its very serious input lag. You know how the bots sometimes slowly turn, really stiff, like they are trying to find a fly in the bush? Yeah like that. Its severe mouse lag or it just stops working like above.


Number 2 is the most common, might happen 1-2 times, and then nothing for several hours. The third concern just started happening a few hours ago and it has been persisting. Basically the mouse is unusable as it happens and lasts for a few minutes, goes away, and then comes right back. I've had to resort to using an old super crappy Logitech that is beaten up. One of those $10 mice and its 6yrs old which doesn't help.

I am not good with this stuff and I haven't found anything on forums or other communities. I know its not a reported bug and I don't know what else I can try to do. I started to like the mouse a lot and cant stand using a complete cheap pos.

Does anyone have experience with the kinzu v2 pro or other mice and has experienced these issues? I rather not have to send it back if this is just something that can easily be fixed. Also, if anyone wants a video to see exactly what happens I am sure I can do that. To note I only really play cs:go with this mouse and I don't know what else to try. If It matters: epp off, rawinput off, 6/11, 400dpi 1.5sen, 500hz refresh rate. I also have the markc mouse fix, epp off, and mouse accel is off too.

Thanks!

P.S. As far as I know I've only had issues in-game, never using it for general browsing etc.
Edited by imok - 7/14/13 at 4:50pm
post #2 of 7
I've had a kana for several months and haven't really even heard of this many issues for the kinzu v2. It's a good mouse, and on the many accounts I've seen on the web, most people have really liked it. What this looks like is some sort of major flaw in your specific mouse. To make sure, I would just get another mouse and plug it into the USB port that you're using for the knizu. All things considered, it really sounds like a problem with the mouse itself rather than your system. If the problems translate over to other mice, then its your system, but these symptoms sound like the mouse itself is suspect. Also, try other games. Also try the mouse on anther system if possible.

If the mouse itself stops tracking every now and again, the best you can do is blow air into the sensor hole at the bottom of the mouse. Unless you're proficient in electrical engineering and have experience with disassembling micro optics, then there's nothing you can do short of just sending it back to steelseries.
Edited by end0rphine - 7/14/13 at 10:24pm
post #3 of 7
Thread Starter 
Quote:
Originally Posted by end0rphine View Post

I've had a kana for several months and haven't really even heard of this many issues for the kinzu v2. It's a good mouse, and on the many accounts I've seen on the web, most people have really liked it. What this looks like is some sort of major flaw in your specific mouse. To make sure, I would just get another mouse and plug it into the USB port that you're using for the knizu. All things considered, it really sounds like a problem with the mouse itself rather than your system. If the problems translate over to other mice, then its your system, but these symptoms sound like the mouse itself is suspect. Also, try other games. Also try the mouse on anther system if possible.

If the mouse itself stops tracking every now and again, the best you can do is blow air into the sensor hole at the bottom of the mouse. Unless you're proficient in electrical engineering and have experience with disassembling micro optics, then there's nothing you can do short of just sending it back to steelseries.

Thanks for your help. From all the reviews(minus HLTV) and such on the web it seemed like a great product, especially when I got it so cheep, and the only major issue I could find was rattling of internal components. There is also the sensor bug, although I view that less as a defect and more of a design flaw with the mouse. Every kinzu has that issue and besides that the issues are rare with their products. I took your advice and played some games on my laptop with no issue, I didn't get to experiment that much, although it seems like it might be my system anyhow. I tried several ports on my desktop and all of them would eventually lead to the same issues, some even seemed worse, not sure what that is.

Now here's the thing, I have another mouse that I never use that is plugged into that desktop and I don't believe there has been any issue ever, and its years old. Perhaps it was a driver or install issue? I originally installed their firmware update tool the first time I got the mouse along with the engine. I did try to update or repair the drivers, except this always lead to crashing. I was able to install the drivers and engine on my laptop and everything is fine so far. Played about 2 hours with the mouse on my laptop and no issues yet. If it was on my desktop I would have had an issue by now, probably. Only time will tell if its for sure not the mouse.

I don't know if it being game dependent is a possibility. On my laptop its worked fine so far with cs 1.6 and cs:s. I haven't tried those games on my desktop though. Never had any previous mouse issues with cs:go and I don't know what about the game would be at fault.

Thanks again.
post #4 of 7
That does seem strange. Perhaps try uninstalling the drivers?
post #5 of 7
Thread Starter 
Quote:
Originally Posted by end0rphine View Post

That does seem strange. Perhaps try uninstalling the drivers?

Perhaps. I played last night on the desktop for around 1.5 hours and guess what? The mouse appeared to work completely fine. I don't know if this a sign of anything, but the mouse does not work automatically when plugged into the desktop, and on the laptop it works nearly automatically. The desktop takes maybe 30 seconds before you can use it. On the desktop the steelseries engine always has the red bar around the program in the task bar, as if the mouse is not connected(it never changes status) and if you load the engine(after the mouse starts to work) it tells me to connect a compatible SS engine device... something like that.

Not sure if this means anything. Nonetheless this mouse is being weird.

EDIT: Literally just tried and for the first time since this has been happening and the engine recognizes the mouse. Not sure if doing something on the laptop "fixed" the issues? Well so far, like I said I haven't used it on the desktop that much. I thought drivers and settings were pc dependent? I know the cpi and polling rates save to the mouse, not sure why it appears to work now.
Edited by imok - 7/16/13 at 12:08pm
post #6 of 7
Tracking fail (problem №2) in particular seems like a pre-firmware update issue. Maybe the drivers on your desktop were installed incorrectly, and this somehow led to errors during FW update. V2 non-pro, latest drivers and firmware, 400cpi/500Hz, SSengine always off, tapefixed - no such issues besides build quality. If the problem persists try installing a second OS on your PC to define whether its a hardware or a software issue.
post #7 of 7
Thread Starter 
Thanks for the help. I am pretty sure the FW was installed incorrectly, without me ever noticing, and appearing to work fine for the first week or so. Since I've done what I mentioned above it seems like there are no problems with the mouse... for now. I am not good with this stuff though I thought FW was not directly installed to the mouse, as in it varies computer to computer? Perhaps the FW and drivers were properly updated on my laptop(for whatever reason it didn't work on the desktop?), perhaps because of that the mouse appears to be fine now. We'll see, would be nice to have a solid mouse for awhile smile.gif

Thanks everyone!
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Overclock.net › Forums › Components › Mice › Got a Kinzu v2 (pro ed) a little over a week ago. Having some issues and not sure what to do?