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My friend's laptop problems.

post #1 of 8
Thread Starter 
My friend is using an ASUS G53s. I'm not entirely sure which ASUS G53 model.
Anyway, he has this problem is when he plays a games for couple minutes then start to have a black screen and stutter audio.

At first, I told him to rollback the driver or use 314.22 driver which I believe it is more stable than the 320.18 or 320.49 driver.
Apparently, it didn't work out, so I thought it might be the hardware faulty which I don't know if it is true.

Care to help me, guys?
     
CPUMotherboardGraphicsRAM
Intel(R) Core(TM) i5-2500K  P8Z68-V LX Galaxy Geforce GTX 670 Kingston 8GB RAM  
Hard DriveHard DriveHard DriveOS
SanDisk SDSSDP-064G-G25 OCZ Vertex 450 128GB WD 1TB HDD 5400 RPM Windows 8 Pro 64-bit 
MonitorMonitorKeyboardPower
Dell e2414h monitor  Vizio VO22LFHDTV10A 22" Logitech G710+ Corsair HX750 
CaseMouseMouse PadAudio
CM Storm Enforcer Logitech G700s Logitech Soft Cloth Mouse pad Sennheiser HD 558 
Audio
Creative Sound Blaster Z 
CPUGraphicsRAMHard Drive
Intel Core i7 3630m NVIDIA GeForce GTX 660m 2GB 6GB RAM MyDigitalSSD mSATA 240GB 
Hard DriveOS
750GB HDD Windows 8  
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CPUMotherboardGraphicsRAM
Intel(R) Core(TM) i5-2500K  P8Z68-V LX Galaxy Geforce GTX 670 Kingston 8GB RAM  
Hard DriveHard DriveHard DriveOS
SanDisk SDSSDP-064G-G25 OCZ Vertex 450 128GB WD 1TB HDD 5400 RPM Windows 8 Pro 64-bit 
MonitorMonitorKeyboardPower
Dell e2414h monitor  Vizio VO22LFHDTV10A 22" Logitech G710+ Corsair HX750 
CaseMouseMouse PadAudio
CM Storm Enforcer Logitech G700s Logitech Soft Cloth Mouse pad Sennheiser HD 558 
Audio
Creative Sound Blaster Z 
CPUGraphicsRAMHard Drive
Intel Core i7 3630m NVIDIA GeForce GTX 660m 2GB 6GB RAM MyDigitalSSD mSATA 240GB 
Hard DriveOS
750GB HDD Windows 8  
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post #2 of 8
Is it only one game that this problem is happening to him, has the game worked before? Can he just close out of the game and be back on the desktop and the machine works fine again?

If he does not get the same problem with other games he may just want to re install the game.

The problem with the audio makes me think that it is not purely graphical.
Combat 1.1
(16 items)
 
PAIN
(11 items)
 
 
CPUMotherboardGraphicsRAM
Intel Core i7 3930K P9X79 PRO GIGABYTE G1 Gaming GeForce GTX 970 Samsung  
RAMHard DriveHard DriveOptical Drive
Samsung  Crucial M4 64GB SSD Seagate Barracuda 1TB ASUS 24x DVD Burner 
CoolingOSOSMonitor
NH-D14 Windows 7 Ultamite 64 bit Arch Linux ASUS VW246H Glossy Black 24" HDMI Widescreen LC... 
KeyboardPowerCaseMouse
Logitech Combo mk520 Seasonic X Series 650W NXT Phantom 410 Logitech Combo mk520 
CPUMotherboardGraphicsRAM
Intel Core i7 2600K P8Z68-V PRO GEN3 NVIDIA GeForce GTX 560 Ti  Samsung  
RAMHard DriveHard DriveCooling
Samsung  Seagate Barracuda HDD Crucial M4 SSD Corsair H80 
OSPowerCase
Windows 7 Enterprise Seasonic M12II 750w Plexiglass 
  hide details  
Reply
Combat 1.1
(16 items)
 
PAIN
(11 items)
 
 
CPUMotherboardGraphicsRAM
Intel Core i7 3930K P9X79 PRO GIGABYTE G1 Gaming GeForce GTX 970 Samsung  
RAMHard DriveHard DriveOptical Drive
Samsung  Crucial M4 64GB SSD Seagate Barracuda 1TB ASUS 24x DVD Burner 
CoolingOSOSMonitor
NH-D14 Windows 7 Ultamite 64 bit Arch Linux ASUS VW246H Glossy Black 24" HDMI Widescreen LC... 
KeyboardPowerCaseMouse
Logitech Combo mk520 Seasonic X Series 650W NXT Phantom 410 Logitech Combo mk520 
CPUMotherboardGraphicsRAM
Intel Core i7 2600K P8Z68-V PRO GEN3 NVIDIA GeForce GTX 560 Ti  Samsung  
RAMHard DriveHard DriveCooling
Samsung  Seagate Barracuda HDD Crucial M4 SSD Corsair H80 
OSPowerCase
Windows 7 Enterprise Seasonic M12II 750w Plexiglass 
  hide details  
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post #3 of 8
Have you tried checking the temps? Seems a bit simple I know but test everything thumb.gif

Strange that it's the audio and graphics thinking.gif
Current build
(17 items)
 
  
CPUMotherboardGraphicsRAM
i5 3570k AsRock Z77 Extreme4 MSI R9 290 8Gb Corsair DDR3 
Hard DriveHard DriveHard DriveOS
500Gb WD  1Tb WD Kingston SSD Windows 7 64 Bit 
MonitorMonitorMonitorKeyboard
23" 1080p LG IPS 23" 1080p LG IPS 21.5" 1080p Samsung LED Corsair k70 MX Red 
PowerCaseMouseMouse Pad
700W CoolMaster +80 Corsair Graphite 230t Logitech G402 Hyperion Fury Razor Goliath 
Audio
ASUS Xonar DG 
  hide details  
Reply
Current build
(17 items)
 
  
CPUMotherboardGraphicsRAM
i5 3570k AsRock Z77 Extreme4 MSI R9 290 8Gb Corsair DDR3 
Hard DriveHard DriveHard DriveOS
500Gb WD  1Tb WD Kingston SSD Windows 7 64 Bit 
MonitorMonitorMonitorKeyboard
23" 1080p LG IPS 23" 1080p LG IPS 21.5" 1080p Samsung LED Corsair k70 MX Red 
PowerCaseMouseMouse Pad
700W CoolMaster +80 Corsair Graphite 230t Logitech G402 Hyperion Fury Razor Goliath 
Audio
ASUS Xonar DG 
  hide details  
Reply
post #4 of 8
Quote:
Originally Posted by GeoWillWalls View Post

Have you tried checking the temps? Seems a bit simple I know but test everything thumb.gif

Strange that it's the audio and graphics thinking.gif

Temps would have been my next suggestion, because it is both audio and graphics I think it is probably the game.
Combat 1.1
(16 items)
 
PAIN
(11 items)
 
 
CPUMotherboardGraphicsRAM
Intel Core i7 3930K P9X79 PRO GIGABYTE G1 Gaming GeForce GTX 970 Samsung  
RAMHard DriveHard DriveOptical Drive
Samsung  Crucial M4 64GB SSD Seagate Barracuda 1TB ASUS 24x DVD Burner 
CoolingOSOSMonitor
NH-D14 Windows 7 Ultamite 64 bit Arch Linux ASUS VW246H Glossy Black 24" HDMI Widescreen LC... 
KeyboardPowerCaseMouse
Logitech Combo mk520 Seasonic X Series 650W NXT Phantom 410 Logitech Combo mk520 
CPUMotherboardGraphicsRAM
Intel Core i7 2600K P8Z68-V PRO GEN3 NVIDIA GeForce GTX 560 Ti  Samsung  
RAMHard DriveHard DriveCooling
Samsung  Seagate Barracuda HDD Crucial M4 SSD Corsair H80 
OSPowerCase
Windows 7 Enterprise Seasonic M12II 750w Plexiglass 
  hide details  
Reply
Combat 1.1
(16 items)
 
PAIN
(11 items)
 
 
CPUMotherboardGraphicsRAM
Intel Core i7 3930K P9X79 PRO GIGABYTE G1 Gaming GeForce GTX 970 Samsung  
RAMHard DriveHard DriveOptical Drive
Samsung  Crucial M4 64GB SSD Seagate Barracuda 1TB ASUS 24x DVD Burner 
CoolingOSOSMonitor
NH-D14 Windows 7 Ultamite 64 bit Arch Linux ASUS VW246H Glossy Black 24" HDMI Widescreen LC... 
KeyboardPowerCaseMouse
Logitech Combo mk520 Seasonic X Series 650W NXT Phantom 410 Logitech Combo mk520 
CPUMotherboardGraphicsRAM
Intel Core i7 2600K P8Z68-V PRO GEN3 NVIDIA GeForce GTX 560 Ti  Samsung  
RAMHard DriveHard DriveCooling
Samsung  Seagate Barracuda HDD Crucial M4 SSD Corsair H80 
OSPowerCase
Windows 7 Enterprise Seasonic M12II 750w Plexiglass 
  hide details  
Reply
post #5 of 8
Quote:
Originally Posted by benpack101 View Post

Temps would have been my next suggestion, because it is both audio and graphics I think it is probably the game.

Well like you said then, does it happen to other games as well or just that one?

Also what game?
Current build
(17 items)
 
  
CPUMotherboardGraphicsRAM
i5 3570k AsRock Z77 Extreme4 MSI R9 290 8Gb Corsair DDR3 
Hard DriveHard DriveHard DriveOS
500Gb WD  1Tb WD Kingston SSD Windows 7 64 Bit 
MonitorMonitorMonitorKeyboard
23" 1080p LG IPS 23" 1080p LG IPS 21.5" 1080p Samsung LED Corsair k70 MX Red 
PowerCaseMouseMouse Pad
700W CoolMaster +80 Corsair Graphite 230t Logitech G402 Hyperion Fury Razor Goliath 
Audio
ASUS Xonar DG 
  hide details  
Reply
Current build
(17 items)
 
  
CPUMotherboardGraphicsRAM
i5 3570k AsRock Z77 Extreme4 MSI R9 290 8Gb Corsair DDR3 
Hard DriveHard DriveHard DriveOS
500Gb WD  1Tb WD Kingston SSD Windows 7 64 Bit 
MonitorMonitorMonitorKeyboard
23" 1080p LG IPS 23" 1080p LG IPS 21.5" 1080p Samsung LED Corsair k70 MX Red 
PowerCaseMouseMouse Pad
700W CoolMaster +80 Corsair Graphite 230t Logitech G402 Hyperion Fury Razor Goliath 
Audio
ASUS Xonar DG 
  hide details  
Reply
post #6 of 8
Thread Starter 
Well, I think he got his laptop fixed.
He cleaned out the dust and lints on his heatsinks with a vacuum or something, and I don't think he has any problems now maybe not yet.

He told me that it has happen all of the games he played, so I doubt it's the games fault.
     
CPUMotherboardGraphicsRAM
Intel(R) Core(TM) i5-2500K  P8Z68-V LX Galaxy Geforce GTX 670 Kingston 8GB RAM  
Hard DriveHard DriveHard DriveOS
SanDisk SDSSDP-064G-G25 OCZ Vertex 450 128GB WD 1TB HDD 5400 RPM Windows 8 Pro 64-bit 
MonitorMonitorKeyboardPower
Dell e2414h monitor  Vizio VO22LFHDTV10A 22" Logitech G710+ Corsair HX750 
CaseMouseMouse PadAudio
CM Storm Enforcer Logitech G700s Logitech Soft Cloth Mouse pad Sennheiser HD 558 
Audio
Creative Sound Blaster Z 
CPUGraphicsRAMHard Drive
Intel Core i7 3630m NVIDIA GeForce GTX 660m 2GB 6GB RAM MyDigitalSSD mSATA 240GB 
Hard DriveOS
750GB HDD Windows 8  
  hide details  
Reply
     
CPUMotherboardGraphicsRAM
Intel(R) Core(TM) i5-2500K  P8Z68-V LX Galaxy Geforce GTX 670 Kingston 8GB RAM  
Hard DriveHard DriveHard DriveOS
SanDisk SDSSDP-064G-G25 OCZ Vertex 450 128GB WD 1TB HDD 5400 RPM Windows 8 Pro 64-bit 
MonitorMonitorKeyboardPower
Dell e2414h monitor  Vizio VO22LFHDTV10A 22" Logitech G710+ Corsair HX750 
CaseMouseMouse PadAudio
CM Storm Enforcer Logitech G700s Logitech Soft Cloth Mouse pad Sennheiser HD 558 
Audio
Creative Sound Blaster Z 
CPUGraphicsRAMHard Drive
Intel Core i7 3630m NVIDIA GeForce GTX 660m 2GB 6GB RAM MyDigitalSSD mSATA 240GB 
Hard DriveOS
750GB HDD Windows 8  
  hide details  
Reply
post #7 of 8
Quote:
Originally Posted by Ryou-kun View Post

Well, I think he got his laptop fixed.
He cleaned out the dust and lints on his heatsinks with a vacuum or something, and I don't think he has any problems now maybe not yet.

He told me that it has happen all of the games he played, so I doubt it's the games fault.

Sounds like it was overheating!

Glad you got it fixed!
Combat 1.1
(16 items)
 
PAIN
(11 items)
 
 
CPUMotherboardGraphicsRAM
Intel Core i7 3930K P9X79 PRO GIGABYTE G1 Gaming GeForce GTX 970 Samsung  
RAMHard DriveHard DriveOptical Drive
Samsung  Crucial M4 64GB SSD Seagate Barracuda 1TB ASUS 24x DVD Burner 
CoolingOSOSMonitor
NH-D14 Windows 7 Ultamite 64 bit Arch Linux ASUS VW246H Glossy Black 24" HDMI Widescreen LC... 
KeyboardPowerCaseMouse
Logitech Combo mk520 Seasonic X Series 650W NXT Phantom 410 Logitech Combo mk520 
CPUMotherboardGraphicsRAM
Intel Core i7 2600K P8Z68-V PRO GEN3 NVIDIA GeForce GTX 560 Ti  Samsung  
RAMHard DriveHard DriveCooling
Samsung  Seagate Barracuda HDD Crucial M4 SSD Corsair H80 
OSPowerCase
Windows 7 Enterprise Seasonic M12II 750w Plexiglass 
  hide details  
Reply
Combat 1.1
(16 items)
 
PAIN
(11 items)
 
 
CPUMotherboardGraphicsRAM
Intel Core i7 3930K P9X79 PRO GIGABYTE G1 Gaming GeForce GTX 970 Samsung  
RAMHard DriveHard DriveOptical Drive
Samsung  Crucial M4 64GB SSD Seagate Barracuda 1TB ASUS 24x DVD Burner 
CoolingOSOSMonitor
NH-D14 Windows 7 Ultamite 64 bit Arch Linux ASUS VW246H Glossy Black 24" HDMI Widescreen LC... 
KeyboardPowerCaseMouse
Logitech Combo mk520 Seasonic X Series 650W NXT Phantom 410 Logitech Combo mk520 
CPUMotherboardGraphicsRAM
Intel Core i7 2600K P8Z68-V PRO GEN3 NVIDIA GeForce GTX 560 Ti  Samsung  
RAMHard DriveHard DriveCooling
Samsung  Seagate Barracuda HDD Crucial M4 SSD Corsair H80 
OSPowerCase
Windows 7 Enterprise Seasonic M12II 750w Plexiglass 
  hide details  
Reply
post #8 of 8
Ah heat, our worst enemy rolleyes.gif Oh well glad it's fixed thumb.gif
Current build
(17 items)
 
  
CPUMotherboardGraphicsRAM
i5 3570k AsRock Z77 Extreme4 MSI R9 290 8Gb Corsair DDR3 
Hard DriveHard DriveHard DriveOS
500Gb WD  1Tb WD Kingston SSD Windows 7 64 Bit 
MonitorMonitorMonitorKeyboard
23" 1080p LG IPS 23" 1080p LG IPS 21.5" 1080p Samsung LED Corsair k70 MX Red 
PowerCaseMouseMouse Pad
700W CoolMaster +80 Corsair Graphite 230t Logitech G402 Hyperion Fury Razor Goliath 
Audio
ASUS Xonar DG 
  hide details  
Reply
Current build
(17 items)
 
  
CPUMotherboardGraphicsRAM
i5 3570k AsRock Z77 Extreme4 MSI R9 290 8Gb Corsair DDR3 
Hard DriveHard DriveHard DriveOS
500Gb WD  1Tb WD Kingston SSD Windows 7 64 Bit 
MonitorMonitorMonitorKeyboard
23" 1080p LG IPS 23" 1080p LG IPS 21.5" 1080p Samsung LED Corsair k70 MX Red 
PowerCaseMouseMouse Pad
700W CoolMaster +80 Corsair Graphite 230t Logitech G402 Hyperion Fury Razor Goliath 
Audio
ASUS Xonar DG 
  hide details  
Reply
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