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RMAing i5 2500k?

post #1 of 7
Thread Starter 
Someone gave me an i5 2500k recently and I've tried in in two boards which worked fine with other CPUs but those boards don't boot with the CPU. The G1.Sniper 3 I have returns an error code d0 which says that the CPU isn't initializing properly. I've concluded that the CPU is busted.

Has anyone done an RMA with Intel before for a CPU?
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Limeworks
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post #2 of 7
Can you even RMA second hand chips?
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post #3 of 7
Thread Starter 
I was reading about their warranty process on the Intel website and they make very little mention of any items you need like invoices are boxes. As far as I can tell, I just need the numbers on the IHS. I can't tell if I can RMA it because it's second hand either.
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Limeworks
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post #4 of 7
Eligibility to RMA CPU

Retail box – 3 years from date of sale

OEM – 1 year from date of sale

Conditions : CPU must have no physical damage, also it is up to Intel to still void the RMA if they find that the CPU was damaged by the user.

Then go here to talk to CS:

http://www.intel.com/support/wrtysvcs/wrtyprgs/prodwrty/sb/CS-032370.htm
Edited by aznpersuazn - 7/16/13 at 12:54pm
post #5 of 7
I always thought that the warranty stayed with the item and not the person who bought it.
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post #6 of 7
Quote:
Originally Posted by Lime View Post

Someone gave me an i5 2500k recently and I've tried in in two boards which worked fine with other CPUs but those boards don't boot with the CPU. The G1.Sniper 3 I have returns an error code d0 which says that the CPU isn't initializing properly. I've concluded that the CPU is busted.

Has anyone done an RMA with Intel before for a CPU?

I did an RMA on a 2500k for my brother and had no issues what so ever. They can and will ask you questions like: What happened with the cpu? Was it overclock? Did it have aftermarket cooling? How do you know the cpu is dead? Did it have memory faster than what the IMC is rated for (1600mhz I think)? If you say yes to any of those questions they can deny the RMA. I'm just giving you heads up. BTW, you will need the stock fan to send with the cpu. Good Luck with the RMA! thumb.gif
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post #7 of 7
Thread Starter 
Stock fan, eh? I think I have a stock fan from an 1156 processor which should fit the socket but I don't have the original fan though..

Well I don't know what my friend did with it but all I know is that *I* haven't overclocked it because I can't even get it to work. tongue.gif
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Limeworks
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Dell 23" SP2309W Dell 20" 2007FP IBM (Lexmark) Model M Antec NeoPower Blue 650W 
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