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Pretty tired of Asus RMA - Page 3

post #21 of 22
It is really a shame Asus is still on this path.

It took me 2 1/2 months and 4 or 5 replacements to finally get a non damaged fully functional motherboard back from them earlier this year. I have since vowed to never purchase a single Asus product again.
My System
(19 items)
 
  
CPUMotherboardGraphicsRAM
FX 8350 Asus Crosshair V Formula EVGA GTX 770 SC ACX 8Gb Corsair Vengeance Pro 1866 
Hard DriveHard DriveHard DriveHard Drive
Plextor M5S 128Gb(OS) Plextor M5S 256Gb(RAID0) Plextor M5S 256Gb(RAID0) Western Digital Cavair Green 2Tb 
Optical DriveCoolingOSMonitor
ASUS 24x DVD RW Corsair H80i Windows 7 64-bit LG 24MP56HQ-P IPS 
MonitorKeyboardPowerCase
Samsung SyncMaster B2230 Corsair K70 Corsair TX650 V2 Cooler Master CM Storm Trooper 
MouseAudio
Razer DeathAdder 3.5G Panasonic 500w stereo 
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My System
(19 items)
 
  
CPUMotherboardGraphicsRAM
FX 8350 Asus Crosshair V Formula EVGA GTX 770 SC ACX 8Gb Corsair Vengeance Pro 1866 
Hard DriveHard DriveHard DriveHard Drive
Plextor M5S 128Gb(OS) Plextor M5S 256Gb(RAID0) Plextor M5S 256Gb(RAID0) Western Digital Cavair Green 2Tb 
Optical DriveCoolingOSMonitor
ASUS 24x DVD RW Corsair H80i Windows 7 64-bit LG 24MP56HQ-P IPS 
MonitorKeyboardPowerCase
Samsung SyncMaster B2230 Corsair K70 Corsair TX650 V2 Cooler Master CM Storm Trooper 
MouseAudio
Razer DeathAdder 3.5G Panasonic 500w stereo 
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Reply
post #22 of 22
Wow another bad ASUS customer support thread.
Sorry to hear thing are going so bad, it does seem to be a lottery as to whether good service is to be had.

It has been a fair while since I had to send anything back to them, but in the past it has always been a good experience.
When customer service starts to fail you have to wonder where else the cost-cutting is happening.

Most companies in fact have decent support for the most part, I think what grinds most people's gears, is the length of time it takes to process.
2 months for my SSD from OCZ was so long I bought another one in the mean time, only to use the replacement as an upgrade for my wife's new laptop. But at no point were they horrible, just slow.
    
CPUMotherboardGraphicsRAM
5820k MSI X99S SLI PLUS Gigabyte GTX 1060 Mini 6GB OC 16GB GSKILL 2400 Ripjaw 
RAMHard DriveHard DriveHard Drive
16GB Avexir Raiden Rog Certified 2600 DDR4 Samsung 840 EVO 750 Seagate 1TB Seagate 1TB 
CoolingOSMonitorKeyboard
Custome water loop, EK Supremecy MX CPU Block,... Windows 10 Pro 64Bit Benq XL2430T Keycool 87 II 
PowerCaseMouseMouse Pad
Seasonic Snow Silent 750 Platinum Cooltek W2 upgraded to tempered glass window pa... Func MS-2 MSI Thunderstorm Aluminium Mousepad 
Audio
Steelseries Siberia Elite 
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CPUMotherboardGraphicsRAM
5820k MSI X99S SLI PLUS Gigabyte GTX 1060 Mini 6GB OC 16GB GSKILL 2400 Ripjaw 
RAMHard DriveHard DriveHard Drive
16GB Avexir Raiden Rog Certified 2600 DDR4 Samsung 840 EVO 750 Seagate 1TB Seagate 1TB 
CoolingOSMonitorKeyboard
Custome water loop, EK Supremecy MX CPU Block,... Windows 10 Pro 64Bit Benq XL2430T Keycool 87 II 
PowerCaseMouseMouse Pad
Seasonic Snow Silent 750 Platinum Cooltek W2 upgraded to tempered glass window pa... Func MS-2 MSI Thunderstorm Aluminium Mousepad 
Audio
Steelseries Siberia Elite 
  hide details  
Reply
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