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HELP! Video Card or Driver is no longer working!

post #1 of 4
Thread Starter 
First of all, system specifications:

Intel Core i7 - 3770K 3.50GHz
64-bit OS Windows 8
8GB RAM
2TB HDD
AMD Radeon HD 6870 1GB

Now whats gone wrong, I installed a game yesterday (please note before this everyone was working fine) called 'The hunter' and after around 10 - 15 minutes of playing the drivers suddenly crashed and then recovered, after about 1 minute of recovering the screen went black. Upon installing this game a remember something NVidia installed. After that when I turn the PC on after the splash screen I was left with a black screen.

I managed to get onto the desktop again after doing a System Restore to a previous backup. But even this didn't resolve the crashes, it would crash after 15 minutes and I would have to restart my computer (using the small restart button) and I would be able to get back onto the desktop.

I removed any recently installed programs, and the current driver for the card. I then installed the latest version of driver for my card but still no success - crashed after 15 minutes again, and again, and again.

Finally I've just decided to take out my card completely and use the on board graphics which is working fine, no crashes at all. Please help me to fixing this problem, as I cannot afford to buy a new graphics card at the moment or for a while.

Many thanks,

Joel

(Please keep in mind I'm not too good with computer terms etc. so please try to dumb down your answers for the average computer user )
post #2 of 4
Quote:
Originally Posted by joelksmith View Post

First of all, system specifications:

Intel Core i7 - 3770K 3.50GHz
64-bit OS Windows 8
8GB RAM
2TB HDD
AMD Radeon HD 6870 1GB

Now whats gone wrong, I installed a game yesterday (please note before this everyone was working fine) called 'The hunter' and after around 10 - 15 minutes of playing the drivers suddenly crashed and then recovered, after about 1 minute of recovering the screen went black. Upon installing this game a remember something NVidia installed. After that when I turn the PC on after the splash screen I was left with a black screen.

I managed to get onto the desktop again after doing a System Restore to a previous backup. But even this didn't resolve the crashes, it would crash after 15 minutes and I would have to restart my computer (using the small restart button) and I would be able to get back onto the desktop.

I removed any recently installed programs, and the current driver for the card. I then installed the latest version of driver for my card but still no success - crashed after 15 minutes again, and again, and again.

Finally I've just decided to take out my card completely and use the on board graphics which is working fine, no crashes at all. Please help me to fixing this problem, as I cannot afford to buy a new graphics card at the moment or for a while.

Many thanks,

Joel

(Please keep in mind I'm not too good with computer terms etc. so please try to dumb down your answers for the average computer user )

While you have your graphics card removed, uninstall of the AMD display drivers. Next, shutdown your PC and unplug the power supply from the power outlet.

Now, install you graphics card. If it requires additional power through PCIe 6-pin power connectors, go ahead and plug that into the card.

Change your display connector back to the graphics card. Plug your power supply cable back into the wall outlet and boot up your PC.

If you have the Drivers' CD that came with the card, go ahead and put it in the Optical drive bay. Once Windows boots, log in and install those drivers.

If you don't have that CD, just boot into Windows and go straight to AMD's website.

Next, install the latest drivers.

Once it completely finishes installing, it may or may not prompt you to restart your system. Go ahead and do so.

You should notice that your resolution may not be correct, you will have to log into Windows and right-click to reveal the "Screen Resolution" option and change it then.

Before we try to install that game again, we will have to stress test your GPU. If you haven't already downloaded MSI's AfterBurner Program and MSI's Kombuster, go ahead and do so. Install it, we will use that utility to check for Temperatures, voltages, fan speeds, and ultimately use Kombuster to stress test for stability.

Open up AfterBurner, and look for a 'K' which stands for Kombustor. Click on it and a window should appear that will start running the stress testing program. It should look something like this:





Check your temperatures: anything above 90 Degrees Celsius I would take note.

If you get black screens or glitches, your card is artifacting and will require an RMA if under warranty.
Edited by aznpersuazn - 7/18/13 at 10:41am
post #3 of 4
Thread Starter 
Quote:
Originally Posted by aznpersuazn View Post

While you have your graphics card removed, uninstall of the AMD display drivers. Next, shutdown your PC and unplug the power supply from the power outlet.

Now, install you graphics card. If it requires additional power through PCIe 6-pin power connectors, go ahead and plug that into the card.

Change your display connector back to the graphics card. Plug your power supply cable back into the wall outlet and boot up your PC.

If you have the Drivers' CD that came with the card, go ahead and put it in the Optical drive bay. Once Windows boots, log in and install those drivers.

If you don't have that CD, just boot into Windows and go straight to AMD's website.

Next, install the latest drivers.

Once it completely finishes installing, it may or may not prompt you to restart your system. Go ahead and do so.

You should notice that your resolution may not be correct, you will have to log into Windows and right-click to reveal the "Screen Resolution" option and change it then.

Before we try to install that game again, we will have to stress test your GPU. If you haven't already downloaded MSI's AfterBurner Program and MSI's Kombuster, go ahead and do so. Install it, we will use that utility to check for Temperatures, voltages, fan speeds, and ultimately use Kombuster to stress test for stability.

Open up AfterBurner, and look for a 'K' which stands for Kombustor. Click on it and a window should appear that will start running the stress testing program. It should look something like this:





Check your temperatures: anything above 90 Degrees Celsius I would take note.

If you get black screens or glitches, your card is artifacting and will require an RMA if under warranty.

Thank you I shall try this later on, I have to pop out for a while now though so I haven't got the time. I'll report back in a few hours, or tomorrow whether this was successful or not. Thanks again!
post #4 of 4
Thread Starter 
I tried this but it did not work, I completely uninstalled the drivers using this method:

http://www.overclock.net/t/988215/how-to-properly-uninstall-ati-amd-software-drivers-for-graphics-cards

but it didn't work, whenever I connect up the graphics card and boot the computer I just get a black screen. It doesn't even show to boot screen. Nothing at all!
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