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Intel Performance Tuning Protection Plan

post #1 of 5
Thread Starter 
So my 30 day waiting period is over, I can now use my IPTPP however how do I go about? My 4770k is dead and I purchased the plan to get a replacement. Can someone knowledgeable with how the whole process work please post a step-by-step guide to getting my processor replaced?
post #2 of 5
You need to contact Intel customer support: http://www.intel.com/p/en_US/support/contactsupporteither by phone or email. Have your tuning plan registration ready and email them/call them.

They should give you a time frame as well.
     
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intel 3960x @4.7 ghz asrock extreme9 x79 3x msi 7970 lightnings g.skill ripjawx 1600 cl8 
Hard DriveOptical DriveCoolingMonitor
ssd: kingston hyperx 120gb hdd: seagate barracu... bd-rwh water for cpu benq 2420t 24" 120hz 
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CPUMotherboardGraphicsRAM
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post #3 of 5
Thread Starter 
Quote:
Originally Posted by jomama22 View Post

You need to contact Intel customer support: http://www.intel.com/p/en_US/support/contactsupporteither by phone or email. Have your tuning plan registration ready and email them/call them.

They should give you a time frame as well.

Will a simple "my chip is dead" suffice in the email?
post #4 of 5
Quote:
Originally Posted by phaseshift View Post

Will a simple "my chip is dead" suffice in the email?

Kinda? lol. Just email them saying your chip no longer boots after doing overclocking. Provide your protection plan warranty information and ask what you need to do to get your replacement.

You shouldn't get any hassle from them, they just need to know how it died so they can determine whether it falls under basic warranty or the protection plan you bought. As long as you didnt do any physical damage to the cpu then no worries.
Quote:
Replacing a Processor
Your Performance Tuning Protection Plan is effective 30 days after the Plan purchase date. The Plan will cover the processor running out of specifications for the remainder of the standard 3 year warranty.
If you need to submit a claim for processor replacement under the Plan, contact Intel Customer Support prior to shipping the processor.
When you contact Intel, be prepared to provide the Plan Activation Code that was sent with your order confirmation. We will give you a return material authorization (RMA) number and instructions.
RMA numbers are required on all returns. Please note that we cannot accept any returns without an RMA number and that RMA numbers are only valid for 30 days from the date of issue.


This is a bit anecdotal but please note: You can not purchase a plan for the replacement processor. So be wary of how you push it next time wink.gif
Edited by jomama22 - 7/20/13 at 8:59am
     
CPUMotherboardGraphicsRAM
intel 3960x @4.7 ghz asrock extreme9 x79 3x msi 7970 lightnings g.skill ripjawx 1600 cl8 
Hard DriveOptical DriveCoolingMonitor
ssd: kingston hyperx 120gb hdd: seagate barracu... bd-rwh water for cpu benq 2420t 24" 120hz 
Case
mountain mods extended asension 
CPUMotherboardGraphicsRAM
3960x Asrock Extreme9 2x Sapphire 6950 unlocked G.skill CL8 12800 x4 (4gb) 
Hard DriveHard DriveOptical DriveCooling
Kingston hyperx  Seagate barracuda xt 7200/ sata3/ 64 mb cache LiteOn BD-R x12 Watercooling 
OSMonitorPowerCase
win 7 x64 asus 23" 1080p 1000W Thermaltake toughpower HAX 932 Advanced (modified for Radiators on ins... 
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CPUMotherboardGraphicsRAM
intel 3960x @4.7 ghz asrock extreme9 x79 3x msi 7970 lightnings g.skill ripjawx 1600 cl8 
Hard DriveOptical DriveCoolingMonitor
ssd: kingston hyperx 120gb hdd: seagate barracu... bd-rwh water for cpu benq 2420t 24" 120hz 
Case
mountain mods extended asension 
CPUMotherboardGraphicsRAM
3960x Asrock Extreme9 2x Sapphire 6950 unlocked G.skill CL8 12800 x4 (4gb) 
Hard DriveHard DriveOptical DriveCooling
Kingston hyperx  Seagate barracuda xt 7200/ sata3/ 64 mb cache LiteOn BD-R x12 Watercooling 
OSMonitorPowerCase
win 7 x64 asus 23" 1080p 1000W Thermaltake toughpower HAX 932 Advanced (modified for Radiators on ins... 
MouseAudio
Razer Deathhadder 3.5g sennheiser PC 330, Game blaster with Extreme9 
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post #5 of 5
Thread Starter 
Quote:
Originally Posted by jomama22 View Post

Kinda? lol. Just email them saying your chip no longer boots after doing overclocking. Provide your protection plan warranty information and ask what you need to do to get your replacement.

You shouldn't get any hassle from them, they just need to know how it died so they can determine whether it falls under basic warranty or the protection plan you bought. As long as you didnt do any physical damage to the cpu then no worries.
This is a bit anecdotal but please note: You can not purchase a plan for the replacement processor. So be wary of how you push it next time wink.gif

Awesome thank you, the chip died after putting in 1.5v and booting at 47x multi, they should give me any problems with replacing the chip with the way it died right?
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