Originally Posted by sdmf74
Cookiesowns I think you are right and im not happy at all Any of you guys that have done RMA's (& used card with a waterblock) Did you recieve a brand new card as a replacement or a used/refurb card???
First of all I thought when getting a replacement the new gpu had to be the same or higher asic if one is not available? They sent me a lower one
I just got it installed so not sure about overclockability
yet, obviously that is more important than asic but what makes me mad is this card was BEAT TO HELL! It had the sticky cellophane on it like when they are new but I had to have recieved some return.
I swear there was like 5 grams of t paste on it (covered the whole chip, the valley & the raised border outside of the chip.
First thing I noticed was a huge thumb print under the stock cooler on the cooling plate (couldnt have happened with cooler attached), after I removed copper cooler there was dirt & fingerprints everywhere
scratches and dirt & water spots on copper cooler & chrome cooling plate
water? puddle stain on both sides of pcb near edge of card
smeared thermal paste on pcb outside of gpu section (actual fingerprints in thermal paste nowhere near the chip)
2 inch scratch on edge of cooler (black paint removed)
Scratch on GM200 chip! (thought it was cracked at first but pretty sure it wouldnt work if that was the case)
The only thing that looked new was the backplate, so they could give the card a new identity/SN: I assume.
I am disappointed with EVGA, the first time I have had to rma a video card and I get some returned/refurb poc that someone beat up and likely spilled something all over it
I have heard so many good things about their rma process. They even have my $900 I paid for cross ship i should have recieved a new card. The one I sent back is pristine aside from being defective.
@rymer362 because the way my loop is setup and my res makes it nearly impossible to just pop it in and run on stock cooling
I know this is a late reply. I don't have a PC right now, so I miss a lot.
I am not trying to be controversial with this post, although we have had a less than stellar conversation in the past (you won that one ;-) )
The terms you agreed to when purchasing the classified very clearly states in the RMA policy that:
"In the case where a card from the same ASIC level cannot be located to fulfill your RMA, your card will be replaced with the next available card in ASIC Tier below the one purchased originally, and you will be automatically credited the difference in price between the tiers in the form of EVGA Bucks.
Example: If you purchase an EVGA GeForce GTX 980 Ti K|NGP|N graphics card with an ASIC quality of 76%+, and we cannot locate any cards in the same ASIC level, you will receive a card in the ASIC Tier of 74%+. Since you purchased a card in the 76% ASIC Tier for $999.99, and you are given a card in the 74% ASIC Tier priced at $899.99 for your RMA, you will receive 100 EVGA Bucks as a credit."
EVGA only does brand new card within 30 days of purchase, no matter the tier purchased.
I may have missed it, but did you share your pictures here by any chance of the card that came back all best up?
I am just curious if it was beat during dice/ln2 bench or if it was a water spill.Edited by Scarlet-Tech - 11/6/15 at 1:51pm