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PC Won't Boot, Need Help Troubleshooting

post #1 of 9
Thread Starter 
Last night I was on my PC and put it to sleep. This morning it wouldn't wake from sleep, so I pressed the power button thinking it had shut down instead of sleep, but nothing happened.

I've tried resetting the CMOS, and the only thing I get is a quick flash of the LEDs on my keyboard and then nothing. The CPU fan doesn't spin up, the case fans don't spin up, nothing has any signs of power except the quick flash of the keyboard.

I've tried removing every component of the PC, bringing it down to the processor, motherboard, and power supply, and nothing else. My power supply passes the paperclip test when hooked up to a case fan, so I'm thinking it's either the processor or motherboard. The processor has been ran at 4.6GHz, 1.366V for about a year. I only game on it about 10 or 20 hours a week, and that's the only stress I put on the processor. I only use it for gaming and as a HTPC.

My best guess is that the motherboard is dead, and ASRock only gives a 1 year warranty on their motherboards (what great confidence they have in their products...) so I'm out of luck there.

Any ideas?
 
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Alienware 14
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post #2 of 9
Quote:
Originally Posted by Wattser93 View Post

Last night I was on my PC and put it to sleep. This morning it wouldn't wake from sleep, so I pressed the power button thinking it had shut down instead of sleep, but nothing happened.

I've tried resetting the CMOS, and the only thing I get is a quick flash of the LEDs on my keyboard and then nothing. The CPU fan doesn't spin up, the case fans don't spin up, nothing has any signs of power except the quick flash of the keyboard.

I've tried removing every component of the PC, bringing it down to the processor, motherboard, and power supply, and nothing else. My power supply passes the paperclip test when hooked up to a case fan, so I'm thinking it's either the processor or motherboard. The processor has been ran at 4.6GHz, 1.366V for about a year. I only game on it about 10 or 20 hours a week, and that's the only stress I put on the processor. I only use it for gaming and as a HTPC.

My best guess is that the motherboard is dead, and ASRock only gives a 1 year warranty on their motherboards (what great confidence they have in their products...) so I'm out of luck there.

Any ideas?

My second system doesnt wake from sleep also and i can't put my finger on what it might be either, i'm planning on reinstalling Windows on it anyway.
What power plan are you running? Are the C-States enabled in your BIOS?
If you think the overclock is getting in the way, try running stock settings and see if that helps.
I wouldn't say the mobo is dead if the system is otherwise functioning normally.
   
Pink Power
(11 items)
 
CPUMotherboardGraphicsRAM
Intel Core i5 2500k @ 4.3ghz 1.34v Gigabyte Z68XP-UD3R Gigabyte GTX 760 OC Kingston HyperX t1 8GB 1866 MHZ 
Hard DriveHard DriveOptical DriveCooling
Western Digital Green 2TB Intel 520 SSD Samsung SH-224DB DVD Burner Corsair H105 
CoolingCoolingOSPower
2x Enermax T.B Apollish Twister 140mm 2x NZXT FN 120RB Windows 7 Ultimate x64 Thermaltake ToughPower XT 775W 
CaseOtherOtherOther
NZXT Phantom 410 Leadtek DTV1000s HD TV Tuner/Capture Card ASUS PCE-N15 Wireless Adapter NZXT Sleeved Lighting Kit 100cm 
CPUMotherboardGraphicsRAM
Intel G630 Gigabyte GA-H61M-DS2 POV GT 430 2GB Strontium 4GB DDR3 
Hard DriveOptical DriveOSPower
WD Caviar Blue 500GB LG External DVD Burner Win7 Ultimate 32bit 680W ATX Power Supply 
CaseOther
K-Mart Fish Tank Blue LED Strip 
CPUMotherboardGraphicsRAM
Intel i3 4170 AsRock B85M Pro3 ASUS Radeon R7 370 Kingston HyperX Fury 
Hard DriveHard DriveOSPower
Toshiba 500GB SATA3 Sandisk SSD Plus Windows 7 Ultimate Antec VPF550 550w 
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Bitfenix Shinobi (Pink) 2x 30cm Pink LED Strips 
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Pink Power
(11 items)
 
CPUMotherboardGraphicsRAM
Intel Core i5 2500k @ 4.3ghz 1.34v Gigabyte Z68XP-UD3R Gigabyte GTX 760 OC Kingston HyperX t1 8GB 1866 MHZ 
Hard DriveHard DriveOptical DriveCooling
Western Digital Green 2TB Intel 520 SSD Samsung SH-224DB DVD Burner Corsair H105 
CoolingCoolingOSPower
2x Enermax T.B Apollish Twister 140mm 2x NZXT FN 120RB Windows 7 Ultimate x64 Thermaltake ToughPower XT 775W 
CaseOtherOtherOther
NZXT Phantom 410 Leadtek DTV1000s HD TV Tuner/Capture Card ASUS PCE-N15 Wireless Adapter NZXT Sleeved Lighting Kit 100cm 
CPUMotherboardGraphicsRAM
Intel G630 Gigabyte GA-H61M-DS2 POV GT 430 2GB Strontium 4GB DDR3 
Hard DriveOptical DriveOSPower
WD Caviar Blue 500GB LG External DVD Burner Win7 Ultimate 32bit 680W ATX Power Supply 
CaseOther
K-Mart Fish Tank Blue LED Strip 
CPUMotherboardGraphicsRAM
Intel i3 4170 AsRock B85M Pro3 ASUS Radeon R7 370 Kingston HyperX Fury 
Hard DriveHard DriveOSPower
Toshiba 500GB SATA3 Sandisk SSD Plus Windows 7 Ultimate Antec VPF550 550w 
CaseOther
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post #3 of 9
Thread Starter 
Nothing functions. I can't get anything to show any signs of life except the keyboard flashing it's LEDs when I reset the CMOS. Aside from that, it is completely non functional.
 
Alienware 14
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CPUMotherboardGraphicsRAM
i7 4700mq Alienware Nvidia GTX765m 8GB 1600MHz 
Hard DriveOptical DriveOSMonitor
Samsung 840 500GB DVD Windows 8 14" 1080P IPS 
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Alienware 14
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CPUMotherboardGraphicsRAM
i7 4700mq Alienware Nvidia GTX765m 8GB 1600MHz 
Hard DriveOptical DriveOSMonitor
Samsung 840 500GB DVD Windows 8 14" 1080P IPS 
Power
150W 
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post #4 of 9
When you say 'sleep' do you mean power off, or going into sleep mode?
If the system isn't turning on anymore then it could possibly be a board issue.
   
Pink Power
(11 items)
 
CPUMotherboardGraphicsRAM
Intel Core i5 2500k @ 4.3ghz 1.34v Gigabyte Z68XP-UD3R Gigabyte GTX 760 OC Kingston HyperX t1 8GB 1866 MHZ 
Hard DriveHard DriveOptical DriveCooling
Western Digital Green 2TB Intel 520 SSD Samsung SH-224DB DVD Burner Corsair H105 
CoolingCoolingOSPower
2x Enermax T.B Apollish Twister 140mm 2x NZXT FN 120RB Windows 7 Ultimate x64 Thermaltake ToughPower XT 775W 
CaseOtherOtherOther
NZXT Phantom 410 Leadtek DTV1000s HD TV Tuner/Capture Card ASUS PCE-N15 Wireless Adapter NZXT Sleeved Lighting Kit 100cm 
CPUMotherboardGraphicsRAM
Intel G630 Gigabyte GA-H61M-DS2 POV GT 430 2GB Strontium 4GB DDR3 
Hard DriveOptical DriveOSPower
WD Caviar Blue 500GB LG External DVD Burner Win7 Ultimate 32bit 680W ATX Power Supply 
CaseOther
K-Mart Fish Tank Blue LED Strip 
CPUMotherboardGraphicsRAM
Intel i3 4170 AsRock B85M Pro3 ASUS Radeon R7 370 Kingston HyperX Fury 
Hard DriveHard DriveOSPower
Toshiba 500GB SATA3 Sandisk SSD Plus Windows 7 Ultimate Antec VPF550 550w 
CaseOther
Bitfenix Shinobi (Pink) 2x 30cm Pink LED Strips 
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Pink Power
(11 items)
 
CPUMotherboardGraphicsRAM
Intel Core i5 2500k @ 4.3ghz 1.34v Gigabyte Z68XP-UD3R Gigabyte GTX 760 OC Kingston HyperX t1 8GB 1866 MHZ 
Hard DriveHard DriveOptical DriveCooling
Western Digital Green 2TB Intel 520 SSD Samsung SH-224DB DVD Burner Corsair H105 
CoolingCoolingOSPower
2x Enermax T.B Apollish Twister 140mm 2x NZXT FN 120RB Windows 7 Ultimate x64 Thermaltake ToughPower XT 775W 
CaseOtherOtherOther
NZXT Phantom 410 Leadtek DTV1000s HD TV Tuner/Capture Card ASUS PCE-N15 Wireless Adapter NZXT Sleeved Lighting Kit 100cm 
CPUMotherboardGraphicsRAM
Intel G630 Gigabyte GA-H61M-DS2 POV GT 430 2GB Strontium 4GB DDR3 
Hard DriveOptical DriveOSPower
WD Caviar Blue 500GB LG External DVD Burner Win7 Ultimate 32bit 680W ATX Power Supply 
CaseOther
K-Mart Fish Tank Blue LED Strip 
CPUMotherboardGraphicsRAM
Intel i3 4170 AsRock B85M Pro3 ASUS Radeon R7 370 Kingston HyperX Fury 
Hard DriveHard DriveOSPower
Toshiba 500GB SATA3 Sandisk SSD Plus Windows 7 Ultimate Antec VPF550 550w 
CaseOther
Bitfenix Shinobi (Pink) 2x 30cm Pink LED Strips 
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post #5 of 9
Thread Starter 
I placed it into sleep mode last night (as I always do when I'm not using my PC), and then it wouldn't wake up this morning. I've stripped the PC down to PSU, CPU, and mobo. The PSU passes the paperclip test, so I think that the motherboard is dead. Unless anybody else has ideas, I'm going to try to RMA it. Having checked their website, the warranty is 2 years and not 1, so I'm still under warranty.
 
Alienware 14
(9 items)
 
 
CPUMotherboardGraphicsRAM
i7 4700mq Alienware Nvidia GTX765m 8GB 1600MHz 
Hard DriveOptical DriveOSMonitor
Samsung 840 500GB DVD Windows 8 14" 1080P IPS 
Power
150W 
  hide details  
Reply
 
Alienware 14
(9 items)
 
 
CPUMotherboardGraphicsRAM
i7 4700mq Alienware Nvidia GTX765m 8GB 1600MHz 
Hard DriveOptical DriveOSMonitor
Samsung 840 500GB DVD Windows 8 14" 1080P IPS 
Power
150W 
  hide details  
Reply
post #6 of 9
Quote:
Originally Posted by Wattser93 View Post

I placed it into sleep mode last night (as I always do when I'm not using my PC), and then it wouldn't wake up this morning. I've stripped the PC down to PSU, CPU, and mobo. The PSU passes the paperclip test, so I think that the motherboard is dead. Unless anybody else has ideas, I'm going to try to RMA it. Having checked their website, the warranty is 2 years and not 1, so I'm still under warranty.

2 years sounds about right for a motherboard. Depending on how long the warranty takes, do you have access to another compatible board you could test it with in the meantime?
   
Pink Power
(11 items)
 
CPUMotherboardGraphicsRAM
Intel Core i5 2500k @ 4.3ghz 1.34v Gigabyte Z68XP-UD3R Gigabyte GTX 760 OC Kingston HyperX t1 8GB 1866 MHZ 
Hard DriveHard DriveOptical DriveCooling
Western Digital Green 2TB Intel 520 SSD Samsung SH-224DB DVD Burner Corsair H105 
CoolingCoolingOSPower
2x Enermax T.B Apollish Twister 140mm 2x NZXT FN 120RB Windows 7 Ultimate x64 Thermaltake ToughPower XT 775W 
CaseOtherOtherOther
NZXT Phantom 410 Leadtek DTV1000s HD TV Tuner/Capture Card ASUS PCE-N15 Wireless Adapter NZXT Sleeved Lighting Kit 100cm 
CPUMotherboardGraphicsRAM
Intel G630 Gigabyte GA-H61M-DS2 POV GT 430 2GB Strontium 4GB DDR3 
Hard DriveOptical DriveOSPower
WD Caviar Blue 500GB LG External DVD Burner Win7 Ultimate 32bit 680W ATX Power Supply 
CaseOther
K-Mart Fish Tank Blue LED Strip 
CPUMotherboardGraphicsRAM
Intel i3 4170 AsRock B85M Pro3 ASUS Radeon R7 370 Kingston HyperX Fury 
Hard DriveHard DriveOSPower
Toshiba 500GB SATA3 Sandisk SSD Plus Windows 7 Ultimate Antec VPF550 550w 
CaseOther
Bitfenix Shinobi (Pink) 2x 30cm Pink LED Strips 
  hide details  
Reply
   
Pink Power
(11 items)
 
CPUMotherboardGraphicsRAM
Intel Core i5 2500k @ 4.3ghz 1.34v Gigabyte Z68XP-UD3R Gigabyte GTX 760 OC Kingston HyperX t1 8GB 1866 MHZ 
Hard DriveHard DriveOptical DriveCooling
Western Digital Green 2TB Intel 520 SSD Samsung SH-224DB DVD Burner Corsair H105 
CoolingCoolingOSPower
2x Enermax T.B Apollish Twister 140mm 2x NZXT FN 120RB Windows 7 Ultimate x64 Thermaltake ToughPower XT 775W 
CaseOtherOtherOther
NZXT Phantom 410 Leadtek DTV1000s HD TV Tuner/Capture Card ASUS PCE-N15 Wireless Adapter NZXT Sleeved Lighting Kit 100cm 
CPUMotherboardGraphicsRAM
Intel G630 Gigabyte GA-H61M-DS2 POV GT 430 2GB Strontium 4GB DDR3 
Hard DriveOptical DriveOSPower
WD Caviar Blue 500GB LG External DVD Burner Win7 Ultimate 32bit 680W ATX Power Supply 
CaseOther
K-Mart Fish Tank Blue LED Strip 
CPUMotherboardGraphicsRAM
Intel i3 4170 AsRock B85M Pro3 ASUS Radeon R7 370 Kingston HyperX Fury 
Hard DriveHard DriveOSPower
Toshiba 500GB SATA3 Sandisk SSD Plus Windows 7 Ultimate Antec VPF550 550w 
CaseOther
Bitfenix Shinobi (Pink) 2x 30cm Pink LED Strips 
  hide details  
Reply
post #7 of 9
Thread Starter 
No. It's the only LGA 1155 systems I have or have access to. I'm going on vacation soon so hopefully I can send it out for RMA and have it back once I get back.

Thankfully my PC is used for purely entertainment and not for anything critical so I'll be fine without it for a couple weeks if that's what it takes.
 
Alienware 14
(9 items)
 
 
CPUMotherboardGraphicsRAM
i7 4700mq Alienware Nvidia GTX765m 8GB 1600MHz 
Hard DriveOptical DriveOSMonitor
Samsung 840 500GB DVD Windows 8 14" 1080P IPS 
Power
150W 
  hide details  
Reply
 
Alienware 14
(9 items)
 
 
CPUMotherboardGraphicsRAM
i7 4700mq Alienware Nvidia GTX765m 8GB 1600MHz 
Hard DriveOptical DriveOSMonitor
Samsung 840 500GB DVD Windows 8 14" 1080P IPS 
Power
150W 
  hide details  
Reply
post #8 of 9
the best way to start is try other componets if you have them ,take ram out down to 1 stick,Even though your power supply starts all fans ,the
extra 4 or 8 pin connector is very important for the motherboard and cpu to function.the other guy probably for sure has a dead powersupply.
Best bet is put a linux distro and if it goes that far will tell you what failed.Best advice have extra componets laying around,ask friends.
Keep giving what you did to revive your system and other people and myself will try to help,good day
hotdamn
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hotdamn
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seagate 1tb lg dvd win 7 64 bit westinghouse 23" 
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post #9 of 9
Thread Starter 
I've contacted ASRock and they're going to have me RMA the motherboard.

I'm going on vacation on Friday so I'm hoping to get it into the mail by Friday and should receive the replacement by the time I'm back in a couple weeks.

Thanks for the help everybody.
 
Alienware 14
(9 items)
 
 
CPUMotherboardGraphicsRAM
i7 4700mq Alienware Nvidia GTX765m 8GB 1600MHz 
Hard DriveOptical DriveOSMonitor
Samsung 840 500GB DVD Windows 8 14" 1080P IPS 
Power
150W 
  hide details  
Reply
 
Alienware 14
(9 items)
 
 
CPUMotherboardGraphicsRAM
i7 4700mq Alienware Nvidia GTX765m 8GB 1600MHz 
Hard DriveOptical DriveOSMonitor
Samsung 840 500GB DVD Windows 8 14" 1080P IPS 
Power
150W 
  hide details  
Reply
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