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Comcast charges $250 to upgrade my internet speeds? - Page 2

post #11 of 19
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Quote:
Originally Posted by beers View Post

Kind of crappy that you had to escalate to what is essentially a complaints department.

Good thing they got it going for you though thumb.gif


Indeed, but it further proves it is complete BS that they have to send someone out at $250 to do the upgrade. I hope anyone in a similar situation sees this thread, there is hope biggrin.gif
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post #12 of 19
My ISP tried to do the same crap to me... Basically what they do is check the external lines coming into your home. The "Last Mile" wiring so to speak. I told them that if I really need this done I would gladly pay for it but I told them I should be able to try it without paying of all of this.

Also, they do not pay those guys 30 bucks an hour lol. If they did, I am totally getting screwed working in an office for barely 20/hr...

Edit: Without their $100 "line check"
 
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post #13 of 19
I had to pay $100 for mine, though i'm not on comcast and didn't have a DOCSIS 3 modem. Still seemed insane to have to pay $100 for them to bring a modem here, plug it in, and connect 1 cable to it. For $100 you don't even get to "own" the modem.

I've actually had 3 of the modems die in the last 2 years too, luckily those replacements were free.
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post #14 of 19
That's a call center for you. Person on the other end of the line has very little control and very little knowledge of what they are trying to offer you. They read caned response from a directory.

I had the same issue with their support line when I wanted to use my own modem. When I was finally able to get to someone on there IT side of things, it took longer to read the modem serial number to the techie than it was to start receiving the signal from the line.

Quote:
Originally Posted by Murlocke View Post

I had to pay $100 for mine, though i'm not on comcast and didn't have a DOCSIS 3 modem. Still seemed insane to have to pay $100 for them to bring a modem here, plug it in, and connect 1 cable to it. For $100 you don't even get to "own" the modem.

I've actually had 3 of the modems die in the last 2 years too, luckily those replacements were free.

That is why I bought my modem. Tired of the crap Comcast was giving me and it saves me $8 a month on my bill, since I am no longer "leasing" their modem.
Edited by Cryosis00 - 7/29/13 at 2:14pm
post #15 of 19
Quote:
Originally Posted by hawkeye071292 View Post

My ISP tried to do the same crap to me... Basically what they do is check the external lines coming into your home. The "Last Mile" wiring so to speak. I told them that if I really need this done I would gladly pay for it but I told them I should be able to try it without paying of all of this.

Also, they do not pay those guys 30 bucks an hour lol. If they did, I am totally getting screwed working in an office for barely 20/hr...

Edit: Without their $100 "line check"

Splicing/maintenance techs get paid about 35 an hour at AT&T which includes double time and a half on overtime. Premises technicians for uverse top out at 26.00 in California which is what I make.
post #16 of 19
Quote:
Originally Posted by phaseshift View Post

Splicing/maintenance techs get paid about 35 an hour at AT&T which includes double time and a half on overtime. Premises technicians for uverse top out at 26.00 in California which is what I make.

The cost of living in cali is more expensive though too. I should just go work for ATT then. There is a vehicle depot like 5 mins from my house too.
 
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post #17 of 19
Quote:
Originally Posted by hawkeye071292 View Post

Quote:
Originally Posted by phaseshift View Post

Splicing/maintenance techs get paid about 35 an hour at AT&T which includes double time and a half on overtime. Premises technicians for uverse top out at 26.00 in California which is what I make.

The cost of living in cali is more expensive though too. I should just go work for ATT then. There is a vehicle depot like 5 mins from my house too.

The cost isn't high in Houston and my friend makes 30$ hrly @Comcast as a tech.

tappin from the NeXus 4
post #18 of 19
I ran into something similar when I went to start up my new service with the 105/20 package. They couldn't remove the installation fee option from the 105/20 package specifically. Ended up waiting an hour before I could go home from the local Comcast center and use my internet. Had my own modem and didn't need them.

Though the fee for installation on my part was $50 rather than $250. Strange that and ISP would do that other than to be a money grab.
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post #19 of 19
Usually they hit you with that for business class setup only but it takes less than zero effort for them to setup an account and provision a modem with a faster configuration file.
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