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Roccat for life

post #1 of 2
Thread Starter 
I got my Roccat Kova [+] last summer after years of buying expensive mice to only be unimpressed. I have owned a few gaming mice like deathadder and multiple Logitechs from their Gaming line. For some reason they never felt right. I was shopping in Micro Center (I am lucky to have a store location) and i saw the Roccat Kova [+] and it was not that expensive and the mouse felt comfortable. So i picked it up.

I loved the mouse and all the customizations you could do with it.

Well Long story short my Thumb kept getting sticky like glue or as i originally thought a thick oil. So i would clean it off, a few days later it would come back.
It was an annoyance but it did not effect the mouse functionality.

So on a whim i emailed Roccat support. They could have told me to take a hike. I have worked with many companies about defective products and they usually will find anything to get out of replacing the item. The Support team that responded asked me a few basic questions then gave me an RMA to send back my mouse. I could not believe how easy it was to get my product replaced. To me that says the company stands behind their product and cares about their customers! A trait we are seeing less and less in companies.

So my hat is off to you Roccat! thumb.gif you made a fan for life!
Job Well Done!
post #2 of 2
If it manages to finally stay in one piece. My Roccat was all broken (scroll wheel, weight compartment, left mouse button...).
Brake Those Bones
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I Like Juice
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2700K AsRock Z68 Extreme 4 Gigabyte HD 7970 Windforce 3 GHz edition 3GB 8GB Kingston HyperX Genesis 12800C9 
Hard DriveHard DriveOptical DriveCooling
Crucial M4 128GB Samsung F3 1TB Sony Optiarc DVD-RW 24x Thermalright True Spirit 140 
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Windows 7 64bits Dell 2407WFP BenQ XL2420TE Qpad MK-85 Brown switches 
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Brake Those Bones
(17 items)
 
I Like Juice
(24 items)
 
 
CPUMotherboardGraphicsRAM
Intel Core i7-6700K 4.0GHz Asus Z170 Pro Gaming EVGA GeForce GTX 980Ti Superclocked ACX 2.0+ Kingston Fury Black 16GB (2x8GB) DDR4 PC4-21300C15 
Hard DriveHard DriveOptical DriveCooling
Samsung 850 EVO 500 GB Toshiba 2TB 7200RPM SATA 6GBs 32MB Cache - OEM ... Pioneer BDR-209DBK BeQuiet! Dark Rock 3 
OSMonitorMonitorKeyboard
Windows 10 64 bits 2407WFP 2420Xt Coolermaster QuickFire TK 
PowerCaseMouseMouse Pad
EVGA SuperNova P2 850W Fractal Design Define R5 Midi Tower Case - Blac... FinalMouse 2015 SE Goliathus Speed 
Other
Oculus DK1 
CPUMotherboardGraphicsRAM
2700K AsRock Z68 Extreme 4 Gigabyte HD 7970 Windforce 3 GHz edition 3GB 8GB Kingston HyperX Genesis 12800C9 
Hard DriveHard DriveOptical DriveCooling
Crucial M4 128GB Samsung F3 1TB Sony Optiarc DVD-RW 24x Thermalright True Spirit 140 
OSMonitorMonitorKeyboard
Windows 7 64bits Dell 2407WFP BenQ XL2420TE Qpad MK-85 Brown switches 
PowerCaseMouseMouse Pad
Corsair AX850 Antec P280 Zowie FK Razer Goliathus Speed 2014 - Large 
AudioOtherOtherOther
AsRock Z68 Extreme4 (onboard) Synology DS213+, 2 x Caviar Red 3TB RAID 1 Edifier 1600T Speakers ICY DOCK MB981U3S-1S 
OtherOtherOtherOther
Zowie AM Logitech 9000 HD webcam Steelseries 4HD Zowie P-TF 
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