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[SOLVED] Unable to monitor GPU temps! Suggestions?

post #1 of 16
Thread Starter 
Hello OCN,

I own a Samsung Series 7 Gamer NP700G7C-T01US. This system came equipped with an AMD Radeon HD 7870M 2GB. This is the model here:
http://www.newegg.com/Product/Product.aspx?Item=N82E16834131391

I purchased it back in February, and it has performed flawlessly. The only issue that I haven't been able to figure out is why I am unable to monitor my GPU temps. The system has never gotten warm to the touch, but I do feel slightly warm air being blown out of the 2 exhaust vents in the rear when playing Skyrim on Ultra settings with hi-res texture packs. I know the cooling system is doing its job, but I would still like to be able to see the actual temps!

I have used MSI Afterburner, GPU-Z, Real Temp, HW Monitor, etc., and no dice. I have also checked to make sure that the only graphic adapter being used is the 7870M. The system is always running in high performance mode, and there is no other software limiting the GPU's usage. I am able to monitor all other temps, just not the GPU. What else can I do? Any suggestions would be much appreciated!

Here are some pics:











Thanks in advance!
Edited by eperelez - 8/3/13 at 7:15pm
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post #2 of 16
it can sometimes occur when drivers are not properly installed. Also, what drivers do you use?
post #3 of 16
Thread Starter 
Quote:
Originally Posted by Anna Torrent View Post

it can sometimes occur when drivers are not properly installed. Also, what drivers do you use?

I'm using Catalyst 13.6 Windows 8 64-bit drivers. I've tried uninstalling and reinstalling the drivers with no change. I'm still not able to monitor GPU temps.

I don't even know if this GPU has ever been used in any other laptop, but I checked previous version history notes for GPU-Z and found that support for the 7870M was added in version 0.6.7 as seen here:
http://www.techpowerup.com/downloads/2198/techpowerup-gpu-z-v0-6-7/
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Intel Core i7-3630QM @ 2.4 GHz (Turbo 3.4 GHz) Intel HM76 AMD Radeon HD 7870M 2GB GDDR5 @ 800 MHz Core / ... 8GB ADATA DDR3 1600 MHz (2x4GB) 
Hard DriveOptical DriveCoolingOS
250GB Samsung 840 EVO SSD + 750GB WD Black Samsung Blu-ray Cooler Master SF-19 Windows 10 Home x64 
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Corsair H80i Windows 10 Pro x64 Samsung UN40KU6290FXZA 40" 4K VA LED TV Logitech G710 Mechanical (Cherry MX Blue) 
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Intel Core i7-3630QM @ 2.4 GHz (Turbo 3.4 GHz) Intel HM76 AMD Radeon HD 7870M 2GB GDDR5 @ 800 MHz Core / ... 8GB ADATA DDR3 1600 MHz (2x4GB) 
Hard DriveOptical DriveCoolingOS
250GB Samsung 840 EVO SSD + 750GB WD Black Samsung Blu-ray Cooler Master SF-19 Windows 10 Home x64 
MonitorKeyboardPowerCase
17.3" Samsung 400 nits SuperBright Plus LED 192... 101 Backlit Ergonomic U-shaped Keys (2.7 mm Key... Samsung 200-watt PSU / 8-cell Li-Ion Samsung Metallic Lamborghini Yellow 
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post #4 of 16
strange. Did you perform a clean install of the drivers?
post #5 of 16
Thread Starter 
Quote:
Originally Posted by Anna Torrent View Post

strange. Did you perform a clean install of the drivers?
Yes, I have done a clean install too. I just don't get it, and I'm out of ideas. sadsmiley.gif
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Intel Core i7-3630QM @ 2.4 GHz (Turbo 3.4 GHz) Intel HM76 AMD Radeon HD 7870M 2GB GDDR5 @ 800 MHz Core / ... 8GB ADATA DDR3 1600 MHz (2x4GB) 
Hard DriveOptical DriveCoolingOS
250GB Samsung 840 EVO SSD + 750GB WD Black Samsung Blu-ray Cooler Master SF-19 Windows 10 Home x64 
MonitorKeyboardPowerCase
17.3" Samsung 400 nits SuperBright Plus LED 192... 101 Backlit Ergonomic U-shaped Keys (2.7 mm Key... Samsung 200-watt PSU / 8-cell Li-Ion Samsung Metallic Lamborghini Yellow 
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Hard DriveOptical DriveCoolingOS
250GB Samsung 840 EVO SSD + 750GB WD Black Samsung Blu-ray Cooler Master SF-19 Windows 10 Home x64 
MonitorKeyboardPowerCase
17.3" Samsung 400 nits SuperBright Plus LED 192... 101 Backlit Ergonomic U-shaped Keys (2.7 mm Key... Samsung 200-watt PSU / 8-cell Li-Ion Samsung Metallic Lamborghini Yellow 
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post #6 of 16
can you attach screenshot of HWInfo? the GPU part should be in the bottom
Also, did you try it with different drivers?
post #7 of 16
Thread Starter 
Quote:
Originally Posted by Anna Torrent View Post

can you attach screenshot of HWInfo? the GPU part should be in the bottom
Also, did you try it with different drivers?

Pics have been added to my original post. I hope they are visible.
Yes, I have tried several driver versions with the same results.
Thanks.
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Intel Core i7-3630QM @ 2.4 GHz (Turbo 3.4 GHz) Intel HM76 AMD Radeon HD 7870M 2GB GDDR5 @ 800 MHz Core / ... 8GB ADATA DDR3 1600 MHz (2x4GB) 
Hard DriveOptical DriveCoolingOS
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17.3" Samsung 400 nits SuperBright Plus LED 192... 101 Backlit Ergonomic U-shaped Keys (2.7 mm Key... Samsung 200-watt PSU / 8-cell Li-Ion Samsung Metallic Lamborghini Yellow 
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Corsair H80i Windows 10 Pro x64 Samsung UN40KU6290FXZA 40" 4K VA LED TV Logitech G710 Mechanical (Cherry MX Blue) 
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NaturalPoint TrackIR 5 Gigabyte GC-WB867D-I Dual-Band Wifi 802.11ac / ... ASUS RT-AC68U Wireless-AC1900 + Motorola SB6121... 
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Intel Core i7-3630QM @ 2.4 GHz (Turbo 3.4 GHz) Intel HM76 AMD Radeon HD 7870M 2GB GDDR5 @ 800 MHz Core / ... 8GB ADATA DDR3 1600 MHz (2x4GB) 
Hard DriveOptical DriveCoolingOS
250GB Samsung 840 EVO SSD + 750GB WD Black Samsung Blu-ray Cooler Master SF-19 Windows 10 Home x64 
MonitorKeyboardPowerCase
17.3" Samsung 400 nits SuperBright Plus LED 192... 101 Backlit Ergonomic U-shaped Keys (2.7 mm Key... Samsung 200-watt PSU / 8-cell Li-Ion Samsung Metallic Lamborghini Yellow 
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post #8 of 16
Thread Starter 
Quote:
Originally Posted by Anna Torrent View Post

can you attach screenshot of HWInfo? the GPU part should be in the bottom
Also, did you try it with different drivers?
FINALLY!! I am able to see my GPU temps! The only program I found that was able to monitor the temps was HWiNFO64! (as seen in last pic)
+Rep for you and many thanks for your help! thumb.gif
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Intel Core i7-3630QM @ 2.4 GHz (Turbo 3.4 GHz) Intel HM76 AMD Radeon HD 7870M 2GB GDDR5 @ 800 MHz Core / ... 8GB ADATA DDR3 1600 MHz (2x4GB) 
Hard DriveOptical DriveCoolingOS
250GB Samsung 840 EVO SSD + 750GB WD Black Samsung Blu-ray Cooler Master SF-19 Windows 10 Home x64 
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17.3" Samsung 400 nits SuperBright Plus LED 192... 101 Backlit Ergonomic U-shaped Keys (2.7 mm Key... Samsung 200-watt PSU / 8-cell Li-Ion Samsung Metallic Lamborghini Yellow 
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32GB Crucial Ballistix Sport LT DDR4 2400 MHz (... Samsung 840 EVO 500GB SSD Western Digital Caviar Black WD1003FZEX 1TB Lite-On ihes112-04 Blu-ray 
CoolingOSMonitorKeyboard
Corsair H80i Windows 10 Pro x64 Samsung UN40KU6290FXZA 40" 4K VA LED TV Logitech G710 Mechanical (Cherry MX Blue) 
PowerCaseMouseMouse Pad
Corsair HX850i NZXT Phantom 630 Windowed Edition Logitech G502 Proteus Core Logitech G440 
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OtherOtherOther
NaturalPoint TrackIR 5 Gigabyte GC-WB867D-I Dual-Band Wifi 802.11ac / ... ASUS RT-AC68U Wireless-AC1900 + Motorola SB6121... 
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Intel Core i7-3630QM @ 2.4 GHz (Turbo 3.4 GHz) Intel HM76 AMD Radeon HD 7870M 2GB GDDR5 @ 800 MHz Core / ... 8GB ADATA DDR3 1600 MHz (2x4GB) 
Hard DriveOptical DriveCoolingOS
250GB Samsung 840 EVO SSD + 750GB WD Black Samsung Blu-ray Cooler Master SF-19 Windows 10 Home x64 
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17.3" Samsung 400 nits SuperBright Plus LED 192... 101 Backlit Ergonomic U-shaped Keys (2.7 mm Key... Samsung 200-watt PSU / 8-cell Li-Ion Samsung Metallic Lamborghini Yellow 
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post #9 of 16
Oh, I thought you tried that one. Anyhow - congratulations
post #10 of 16
Thread Starter 
Quote:
Originally Posted by Anna Torrent View Post

Oh, I thought you tried that one. Anyhow - congratulations
I re-read your post and noticed you said HWInfo, when originally I thought you were referring to HWMonitor. I actually never heard of HWInfo before you recommended it. It's a pretty nice utility!

Thanks again! smile.gif
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OtherOtherOther
NaturalPoint TrackIR 5 Gigabyte GC-WB867D-I Dual-Band Wifi 802.11ac / ... ASUS RT-AC68U Wireless-AC1900 + Motorola SB6121... 
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Intel Core i7-3630QM @ 2.4 GHz (Turbo 3.4 GHz) Intel HM76 AMD Radeon HD 7870M 2GB GDDR5 @ 800 MHz Core / ... 8GB ADATA DDR3 1600 MHz (2x4GB) 
Hard DriveOptical DriveCoolingOS
250GB Samsung 840 EVO SSD + 750GB WD Black Samsung Blu-ray Cooler Master SF-19 Windows 10 Home x64 
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17.3" Samsung 400 nits SuperBright Plus LED 192... 101 Backlit Ergonomic U-shaped Keys (2.7 mm Key... Samsung 200-watt PSU / 8-cell Li-Ion Samsung Metallic Lamborghini Yellow 
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32GB Crucial Ballistix Sport LT DDR4 2400 MHz (... Samsung 840 EVO 500GB SSD Western Digital Caviar Black WD1003FZEX 1TB Lite-On ihes112-04 Blu-ray 
CoolingOSMonitorKeyboard
Corsair H80i Windows 10 Pro x64 Samsung UN40KU6290FXZA 40" 4K VA LED TV Logitech G710 Mechanical (Cherry MX Blue) 
PowerCaseMouseMouse Pad
Corsair HX850i NZXT Phantom 630 Windowed Edition Logitech G502 Proteus Core Logitech G440 
AudioAudioOtherOther
Creative Sound Blaster Recon3D THX PCI-e SB1350 Logitech Z623 / Audio-Technica ATH-M50x White Logitech G29 Racing Wheel Saitek X52 Flight Control System 
OtherOtherOther
NaturalPoint TrackIR 5 Gigabyte GC-WB867D-I Dual-Band Wifi 802.11ac / ... ASUS RT-AC68U Wireless-AC1900 + Motorola SB6121... 
CPUMotherboardGraphicsRAM
Intel Core i7-3630QM @ 2.4 GHz (Turbo 3.4 GHz) Intel HM76 AMD Radeon HD 7870M 2GB GDDR5 @ 800 MHz Core / ... 8GB ADATA DDR3 1600 MHz (2x4GB) 
Hard DriveOptical DriveCoolingOS
250GB Samsung 840 EVO SSD + 750GB WD Black Samsung Blu-ray Cooler Master SF-19 Windows 10 Home x64 
MonitorKeyboardPowerCase
17.3" Samsung 400 nits SuperBright Plus LED 192... 101 Backlit Ergonomic U-shaped Keys (2.7 mm Key... Samsung 200-watt PSU / 8-cell Li-Ion Samsung Metallic Lamborghini Yellow 
MouseMouse PadAudio
Logitech MX Master XTRAC Pro HS Audio-Technica ATH-M50x White 
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Overclock.net › Forums › Mobile Computing Forum › Laptops and Netbooks › [SOLVED] Unable to monitor GPU temps! Suggestions?