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[SOLVED] Unable to monitor GPU temps! Suggestions?

post #1 of 16
Thread Starter 
Hello OCN,

I own a Samsung Series 7 Gamer NP700G7C-T01US. This system came equipped with an AMD Radeon HD 7870M 2GB. This is the model here:
http://www.newegg.com/Product/Product.aspx?Item=N82E16834131391

I purchased it back in February, and it has performed flawlessly. The only issue that I haven't been able to figure out is why I am unable to monitor my GPU temps. The system has never gotten warm to the touch, but I do feel slightly warm air being blown out of the 2 exhaust vents in the rear when playing Skyrim on Ultra settings with hi-res texture packs. I know the cooling system is doing its job, but I would still like to be able to see the actual temps!

I have used MSI Afterburner, GPU-Z, Real Temp, HW Monitor, etc., and no dice. I have also checked to make sure that the only graphic adapter being used is the 7870M. The system is always running in high performance mode, and there is no other software limiting the GPU's usage. I am able to monitor all other temps, just not the GPU. What else can I do? Any suggestions would be much appreciated!

Here are some pics:











Thanks in advance!
Edited by eperelez - 8/3/13 at 7:15pm
TK-421
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TK-421
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Dreamweaver
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Intel Core i7-3630QM Intel HM76 AMD Radeon HD 7870M 16GB Crucial DDR3 1600 MHz 
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250GB Samsung 840 EVO SSD 750GB WD Caviar Black Samsung Blu-ray Windows 10 Home 
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post #2 of 16
it can sometimes occur when drivers are not properly installed. Also, what drivers do you use?
post #3 of 16
Thread Starter 
Quote:
Originally Posted by Anna Torrent View Post

it can sometimes occur when drivers are not properly installed. Also, what drivers do you use?

I'm using Catalyst 13.6 Windows 8 64-bit drivers. I've tried uninstalling and reinstalling the drivers with no change. I'm still not able to monitor GPU temps.

I don't even know if this GPU has ever been used in any other laptop, but I checked previous version history notes for GPU-Z and found that support for the 7870M was added in version 0.6.7 as seen here:
http://www.techpowerup.com/downloads/2198/techpowerup-gpu-z-v0-6-7/
TK-421
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TK-421
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Dreamweaver
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2 x Samsung 840 EVO 500GB SSD's (RAID 0) 1TB WD Caviar Black Samsung Blu-ray Corsair H80i 
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17.3" Samsung SuperBright Plus 1080p 3D LED 120Hz Samsung 200-watt / 8-cell Li-Ion Samsung Metallic Lamborghini Yellow Logitech MX Master 
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post #4 of 16
strange. Did you perform a clean install of the drivers?
post #5 of 16
Thread Starter 
Quote:
Originally Posted by Anna Torrent View Post

strange. Did you perform a clean install of the drivers?
Yes, I have done a clean install too. I just don't get it, and I'm out of ideas. sadsmiley.gif
TK-421
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Dreamweaver
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CPUMotherboardGraphicsRAM
Intel Core i7-6700K ASUS TUF Sabertooth Z170-S Zotac GeForce GTX 1080 Ti AMP Extreme Core 32GB Crucial Ballistix Sport LT DDR4 2400 MHz 
Hard DriveHard DriveOptical DriveCooling
2 x Samsung 840 EVO 500GB SSD's (RAID 0) 1TB WD Caviar Black Samsung Blu-ray Corsair H80i 
OSMonitorKeyboardPower
Windows 10 Pro Samsung UN40KU6290FXZA 40" 4K VA LED TV Logitech G710 (Cherry MX Blue) Corsair HX850i 
CaseMouseMouse PadAudio
NZXT Phantom 630 Windowed Edition Logitech G502 Proteus Core Logitech G440 Creative Sound Blaster Recon3D 
AudioOther
Logitech Z623 / Audio-Technica ATH-M50x NZXT Sentry 3 Fan Controller 
CPUMotherboardGraphicsRAM
Intel Core i7-3630QM Intel HM76 AMD Radeon HD 7870M 16GB Crucial DDR3 1600 MHz 
Hard DriveHard DriveOptical DriveOS
250GB Samsung 840 EVO SSD 750GB WD Caviar Black Samsung Blu-ray Windows 10 Home 
MonitorPowerCaseMouse
17.3" Samsung SuperBright Plus 1080p 3D LED 120Hz Samsung 200-watt / 8-cell Li-Ion Samsung Metallic Lamborghini Yellow Logitech MX Master 
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XTRAC Pro HS Audio-Technica ATH-M50x 
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TK-421
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Dreamweaver
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CPUMotherboardGraphicsRAM
Intel Core i7-6700K ASUS TUF Sabertooth Z170-S Zotac GeForce GTX 1080 Ti AMP Extreme Core 32GB Crucial Ballistix Sport LT DDR4 2400 MHz 
Hard DriveHard DriveOptical DriveCooling
2 x Samsung 840 EVO 500GB SSD's (RAID 0) 1TB WD Caviar Black Samsung Blu-ray Corsair H80i 
OSMonitorKeyboardPower
Windows 10 Pro Samsung UN40KU6290FXZA 40" 4K VA LED TV Logitech G710 (Cherry MX Blue) Corsair HX850i 
CaseMouseMouse PadAudio
NZXT Phantom 630 Windowed Edition Logitech G502 Proteus Core Logitech G440 Creative Sound Blaster Recon3D 
AudioOther
Logitech Z623 / Audio-Technica ATH-M50x NZXT Sentry 3 Fan Controller 
CPUMotherboardGraphicsRAM
Intel Core i7-3630QM Intel HM76 AMD Radeon HD 7870M 16GB Crucial DDR3 1600 MHz 
Hard DriveHard DriveOptical DriveOS
250GB Samsung 840 EVO SSD 750GB WD Caviar Black Samsung Blu-ray Windows 10 Home 
MonitorPowerCaseMouse
17.3" Samsung SuperBright Plus 1080p 3D LED 120Hz Samsung 200-watt / 8-cell Li-Ion Samsung Metallic Lamborghini Yellow Logitech MX Master 
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post #6 of 16
can you attach screenshot of HWInfo? the GPU part should be in the bottom
Also, did you try it with different drivers?
post #7 of 16
Thread Starter 
Quote:
Originally Posted by Anna Torrent View Post

can you attach screenshot of HWInfo? the GPU part should be in the bottom
Also, did you try it with different drivers?

Pics have been added to my original post. I hope they are visible.
Yes, I have tried several driver versions with the same results.
Thanks.
TK-421
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Intel Core i7-6700K ASUS TUF Sabertooth Z170-S Zotac GeForce GTX 1080 Ti AMP Extreme Core 32GB Crucial Ballistix Sport LT DDR4 2400 MHz 
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2 x Samsung 840 EVO 500GB SSD's (RAID 0) 1TB WD Caviar Black Samsung Blu-ray Corsair H80i 
OSMonitorKeyboardPower
Windows 10 Pro Samsung UN40KU6290FXZA 40" 4K VA LED TV Logitech G710 (Cherry MX Blue) Corsair HX850i 
CaseMouseMouse PadAudio
NZXT Phantom 630 Windowed Edition Logitech G502 Proteus Core Logitech G440 Creative Sound Blaster Recon3D 
AudioOther
Logitech Z623 / Audio-Technica ATH-M50x NZXT Sentry 3 Fan Controller 
CPUMotherboardGraphicsRAM
Intel Core i7-3630QM Intel HM76 AMD Radeon HD 7870M 16GB Crucial DDR3 1600 MHz 
Hard DriveHard DriveOptical DriveOS
250GB Samsung 840 EVO SSD 750GB WD Caviar Black Samsung Blu-ray Windows 10 Home 
MonitorPowerCaseMouse
17.3" Samsung SuperBright Plus 1080p 3D LED 120Hz Samsung 200-watt / 8-cell Li-Ion Samsung Metallic Lamborghini Yellow Logitech MX Master 
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TK-421
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Dreamweaver
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CPUMotherboardGraphicsRAM
Intel Core i7-6700K ASUS TUF Sabertooth Z170-S Zotac GeForce GTX 1080 Ti AMP Extreme Core 32GB Crucial Ballistix Sport LT DDR4 2400 MHz 
Hard DriveHard DriveOptical DriveCooling
2 x Samsung 840 EVO 500GB SSD's (RAID 0) 1TB WD Caviar Black Samsung Blu-ray Corsair H80i 
OSMonitorKeyboardPower
Windows 10 Pro Samsung UN40KU6290FXZA 40" 4K VA LED TV Logitech G710 (Cherry MX Blue) Corsair HX850i 
CaseMouseMouse PadAudio
NZXT Phantom 630 Windowed Edition Logitech G502 Proteus Core Logitech G440 Creative Sound Blaster Recon3D 
AudioOther
Logitech Z623 / Audio-Technica ATH-M50x NZXT Sentry 3 Fan Controller 
CPUMotherboardGraphicsRAM
Intel Core i7-3630QM Intel HM76 AMD Radeon HD 7870M 16GB Crucial DDR3 1600 MHz 
Hard DriveHard DriveOptical DriveOS
250GB Samsung 840 EVO SSD 750GB WD Caviar Black Samsung Blu-ray Windows 10 Home 
MonitorPowerCaseMouse
17.3" Samsung SuperBright Plus 1080p 3D LED 120Hz Samsung 200-watt / 8-cell Li-Ion Samsung Metallic Lamborghini Yellow Logitech MX Master 
Mouse PadAudio
XTRAC Pro HS Audio-Technica ATH-M50x 
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post #8 of 16
Thread Starter 
Quote:
Originally Posted by Anna Torrent View Post

can you attach screenshot of HWInfo? the GPU part should be in the bottom
Also, did you try it with different drivers?
FINALLY!! I am able to see my GPU temps! The only program I found that was able to monitor the temps was HWiNFO64! (as seen in last pic)
+Rep for you and many thanks for your help! thumb.gif
TK-421
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2 x Samsung 840 EVO 500GB SSD's (RAID 0) 1TB WD Caviar Black Samsung Blu-ray Corsair H80i 
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Windows 10 Pro Samsung UN40KU6290FXZA 40" 4K VA LED TV Logitech G710 (Cherry MX Blue) Corsair HX850i 
CaseMouseMouse PadAudio
NZXT Phantom 630 Windowed Edition Logitech G502 Proteus Core Logitech G440 Creative Sound Blaster Recon3D 
AudioOther
Logitech Z623 / Audio-Technica ATH-M50x NZXT Sentry 3 Fan Controller 
CPUMotherboardGraphicsRAM
Intel Core i7-3630QM Intel HM76 AMD Radeon HD 7870M 16GB Crucial DDR3 1600 MHz 
Hard DriveHard DriveOptical DriveOS
250GB Samsung 840 EVO SSD 750GB WD Caviar Black Samsung Blu-ray Windows 10 Home 
MonitorPowerCaseMouse
17.3" Samsung SuperBright Plus 1080p 3D LED 120Hz Samsung 200-watt / 8-cell Li-Ion Samsung Metallic Lamborghini Yellow Logitech MX Master 
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XTRAC Pro HS Audio-Technica ATH-M50x 
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TK-421
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Dreamweaver
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CPUMotherboardGraphicsRAM
Intel Core i7-6700K ASUS TUF Sabertooth Z170-S Zotac GeForce GTX 1080 Ti AMP Extreme Core 32GB Crucial Ballistix Sport LT DDR4 2400 MHz 
Hard DriveHard DriveOptical DriveCooling
2 x Samsung 840 EVO 500GB SSD's (RAID 0) 1TB WD Caviar Black Samsung Blu-ray Corsair H80i 
OSMonitorKeyboardPower
Windows 10 Pro Samsung UN40KU6290FXZA 40" 4K VA LED TV Logitech G710 (Cherry MX Blue) Corsair HX850i 
CaseMouseMouse PadAudio
NZXT Phantom 630 Windowed Edition Logitech G502 Proteus Core Logitech G440 Creative Sound Blaster Recon3D 
AudioOther
Logitech Z623 / Audio-Technica ATH-M50x NZXT Sentry 3 Fan Controller 
CPUMotherboardGraphicsRAM
Intel Core i7-3630QM Intel HM76 AMD Radeon HD 7870M 16GB Crucial DDR3 1600 MHz 
Hard DriveHard DriveOptical DriveOS
250GB Samsung 840 EVO SSD 750GB WD Caviar Black Samsung Blu-ray Windows 10 Home 
MonitorPowerCaseMouse
17.3" Samsung SuperBright Plus 1080p 3D LED 120Hz Samsung 200-watt / 8-cell Li-Ion Samsung Metallic Lamborghini Yellow Logitech MX Master 
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post #9 of 16
Oh, I thought you tried that one. Anyhow - congratulations
post #10 of 16
Thread Starter 
Quote:
Originally Posted by Anna Torrent View Post

Oh, I thought you tried that one. Anyhow - congratulations
I re-read your post and noticed you said HWInfo, when originally I thought you were referring to HWMonitor. I actually never heard of HWInfo before you recommended it. It's a pretty nice utility!

Thanks again! smile.gif
TK-421
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Dreamweaver
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CPUMotherboardGraphicsRAM
Intel Core i7-6700K ASUS TUF Sabertooth Z170-S Zotac GeForce GTX 1080 Ti AMP Extreme Core 32GB Crucial Ballistix Sport LT DDR4 2400 MHz 
Hard DriveHard DriveOptical DriveCooling
2 x Samsung 840 EVO 500GB SSD's (RAID 0) 1TB WD Caviar Black Samsung Blu-ray Corsair H80i 
OSMonitorKeyboardPower
Windows 10 Pro Samsung UN40KU6290FXZA 40" 4K VA LED TV Logitech G710 (Cherry MX Blue) Corsair HX850i 
CaseMouseMouse PadAudio
NZXT Phantom 630 Windowed Edition Logitech G502 Proteus Core Logitech G440 Creative Sound Blaster Recon3D 
AudioOther
Logitech Z623 / Audio-Technica ATH-M50x NZXT Sentry 3 Fan Controller 
CPUMotherboardGraphicsRAM
Intel Core i7-3630QM Intel HM76 AMD Radeon HD 7870M 16GB Crucial DDR3 1600 MHz 
Hard DriveHard DriveOptical DriveOS
250GB Samsung 840 EVO SSD 750GB WD Caviar Black Samsung Blu-ray Windows 10 Home 
MonitorPowerCaseMouse
17.3" Samsung SuperBright Plus 1080p 3D LED 120Hz Samsung 200-watt / 8-cell Li-Ion Samsung Metallic Lamborghini Yellow Logitech MX Master 
Mouse PadAudio
XTRAC Pro HS Audio-Technica ATH-M50x 
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Reply
TK-421
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Dreamweaver
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CPUMotherboardGraphicsRAM
Intel Core i7-6700K ASUS TUF Sabertooth Z170-S Zotac GeForce GTX 1080 Ti AMP Extreme Core 32GB Crucial Ballistix Sport LT DDR4 2400 MHz 
Hard DriveHard DriveOptical DriveCooling
2 x Samsung 840 EVO 500GB SSD's (RAID 0) 1TB WD Caviar Black Samsung Blu-ray Corsair H80i 
OSMonitorKeyboardPower
Windows 10 Pro Samsung UN40KU6290FXZA 40" 4K VA LED TV Logitech G710 (Cherry MX Blue) Corsair HX850i 
CaseMouseMouse PadAudio
NZXT Phantom 630 Windowed Edition Logitech G502 Proteus Core Logitech G440 Creative Sound Blaster Recon3D 
AudioOther
Logitech Z623 / Audio-Technica ATH-M50x NZXT Sentry 3 Fan Controller 
CPUMotherboardGraphicsRAM
Intel Core i7-3630QM Intel HM76 AMD Radeon HD 7870M 16GB Crucial DDR3 1600 MHz 
Hard DriveHard DriveOptical DriveOS
250GB Samsung 840 EVO SSD 750GB WD Caviar Black Samsung Blu-ray Windows 10 Home 
MonitorPowerCaseMouse
17.3" Samsung SuperBright Plus 1080p 3D LED 120Hz Samsung 200-watt / 8-cell Li-Ion Samsung Metallic Lamborghini Yellow Logitech MX Master 
Mouse PadAudio
XTRAC Pro HS Audio-Technica ATH-M50x 
  hide details  
Reply
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Overclock.net › Forums › Mobile Computing Forum › Laptops and Netbooks › [SOLVED] Unable to monitor GPU temps! Suggestions?