Overclock.net › Forums › Components › Mice › Need help diagnosing a weird mouse issue
New Posts  All Forums:Forum Nav:

Need help diagnosing a weird mouse issue

post #1 of 2
Thread Starter 
So my basically tech illiterate mother, who constantly refuses to admit she has done anything that could cause issues to her computer, is having an odd mouse issue and I can't seem to diagnose it, partly because she won;t tell me what might have caused the issue to begin with doh.gif

Anyways, connecting a mouse to a usb port on her machine results in the mouse being recognized, Windows installs drivers, and succeeds, but then the mouse doesn't move the cursor anywhere. We have tried multiple mice in multiple usb ports with no luck. Anyone seen this sort of thing before?
KeyEntity
(26 items)
 
Chimera
(14 items)
 
Work Box
(14 items)
 
CPUMotherboardGraphicsRAM
Intel Core i7-6700k Gigabyte GA-Z170MX Gaming 5 Nvidia GTX 1070 Founder's Edition 16BG PNY Anarchy DDR4 
Hard DriveHard DriveHard DriveOptical Drive
Samsung SM951 256GB M.2 SSD  Samsung 840 EVO 250GB SSD Western Digital Caviar Blue 1TB LG Compact External DVDRW Drive 
CoolingCoolingCoolingOS
Noctua NH-D14 Noctua NF-F12 x2 Noctua NF-S12A FLX x3 Windows 10 
MonitorMonitorKeyboardPower
HP Omen QHD 32" Asus VG248QE Leopold FC660m(MX Blues w/ Skull Squadron DSA) Corsair RM650 
CaseMouseMouse PadAudio
Corsair Obsidian 350D Logitech G900 Chaos Spectrum Deus Ex Razer Goliathus Vizio 2920-C6 
AudioAudioAudioAudio
Schiit Modi 2 DAC Schiit Asgard Amplifier Sony MDR1A Blue Snowball iCE 
OtherOther
NZXT Hue+ Logitech C920 
CPUMotherboardGraphicsRAM
Xeon E3-1230v2 ASUS p8z77-I Deluxe Sapphire Reference HD7950(HD7970 PCB) 16GB Corsair Vengeance DDR3-1600 
Hard DriveCoolingCoolingOS
1TB WD Caviar Blue Intel Stock Cooler 2x Corsair AF120 LED Windows 10 
MonitorKeyboardPowerCase
Insignia 40" 1080p TV Logitech K400 Wireless Keyboard w/ Touchpad EVGA 80+ Gold 500W SFF PSU EVGA Hadron Air 
CPUMotherboardGraphicsRAM
Xeon E3-1220v5 Dell OEM AMD FirePro W2100 16GB DDR4 
Hard DriveOptical DriveOSMonitor
500GB Dell OEM Slimline DVD-RW Windows 7 Pro 64-Bit Dell 21" LCD 
MonitorKeyboardPowerCase
Dell 21" LCD Noppoo Lolita Spyder(Kailh Blacks) 240W Dell OEM Dell OEM 
MouseAudio
Kensington Orbit Wheel Trackball Audio Technica ESW9a 
  hide details  
Reply
KeyEntity
(26 items)
 
Chimera
(14 items)
 
Work Box
(14 items)
 
CPUMotherboardGraphicsRAM
Intel Core i7-6700k Gigabyte GA-Z170MX Gaming 5 Nvidia GTX 1070 Founder's Edition 16BG PNY Anarchy DDR4 
Hard DriveHard DriveHard DriveOptical Drive
Samsung SM951 256GB M.2 SSD  Samsung 840 EVO 250GB SSD Western Digital Caviar Blue 1TB LG Compact External DVDRW Drive 
CoolingCoolingCoolingOS
Noctua NH-D14 Noctua NF-F12 x2 Noctua NF-S12A FLX x3 Windows 10 
MonitorMonitorKeyboardPower
HP Omen QHD 32" Asus VG248QE Leopold FC660m(MX Blues w/ Skull Squadron DSA) Corsair RM650 
CaseMouseMouse PadAudio
Corsair Obsidian 350D Logitech G900 Chaos Spectrum Deus Ex Razer Goliathus Vizio 2920-C6 
AudioAudioAudioAudio
Schiit Modi 2 DAC Schiit Asgard Amplifier Sony MDR1A Blue Snowball iCE 
OtherOther
NZXT Hue+ Logitech C920 
CPUMotherboardGraphicsRAM
Xeon E3-1230v2 ASUS p8z77-I Deluxe Sapphire Reference HD7950(HD7970 PCB) 16GB Corsair Vengeance DDR3-1600 
Hard DriveCoolingCoolingOS
1TB WD Caviar Blue Intel Stock Cooler 2x Corsair AF120 LED Windows 10 
MonitorKeyboardPowerCase
Insignia 40" 1080p TV Logitech K400 Wireless Keyboard w/ Touchpad EVGA 80+ Gold 500W SFF PSU EVGA Hadron Air 
CPUMotherboardGraphicsRAM
Xeon E3-1220v5 Dell OEM AMD FirePro W2100 16GB DDR4 
Hard DriveOptical DriveOSMonitor
500GB Dell OEM Slimline DVD-RW Windows 7 Pro 64-Bit Dell 21" LCD 
MonitorKeyboardPowerCase
Dell 21" LCD Noppoo Lolita Spyder(Kailh Blacks) 240W Dell OEM Dell OEM 
MouseAudio
Kensington Orbit Wheel Trackball Audio Technica ESW9a 
  hide details  
Reply
post #2 of 2
    Does the mouse work on the Windows logon screen if you reboot the computer?
My desktop PC
(14 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i7-3770K Gigabyte P67A-D3-B3 NVIDIA GeForce 8400 GS  1x Corsair 8 GB 
Hard DriveHard DriveHard DriveOS
Kingston SV300S3 WesternDigital WD10EZEX Samsung HD154UI Windows 7 Ultimate SP1 x64 
MonitorMonitorKeyboardPower
Daewoo L947BK Gateway FPD1530 HTK-2001 Dynex DX-400WPS 
MouseAudio
Kensington K72400 Realtek ALC889 
  hide details  
Reply
My desktop PC
(14 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i7-3770K Gigabyte P67A-D3-B3 NVIDIA GeForce 8400 GS  1x Corsair 8 GB 
Hard DriveHard DriveHard DriveOS
Kingston SV300S3 WesternDigital WD10EZEX Samsung HD154UI Windows 7 Ultimate SP1 x64 
MonitorMonitorKeyboardPower
Daewoo L947BK Gateway FPD1530 HTK-2001 Dynex DX-400WPS 
MouseAudio
Kensington K72400 Realtek ALC889 
  hide details  
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Mice
Overclock.net › Forums › Components › Mice › Need help diagnosing a weird mouse issue