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Dads laptop suddenly acting strange

post #1 of 9
Thread Starter 
he called me up and im on the line with him now.

he says it was fine last night, but today, even when he opens an internet browser it hard locks like its loading and does nothing.

ive tried having him try all the ram sticks alone, and even a new stick from the store, it still locks up.

its not an overheat issue its always on a cooling pad. the hard disk does not shut off. i had him confirm this.

its just barely 6 months old. its an acer aspire with 6GB of ram and a 750gb hdd and windows 8, i cant get an exact model number
as im not there with him.

any ideas for him to try?
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Orange Angel
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post #2 of 9
virus/malware? sounds more like software issue to me.
It could also be a failing Hard drive. you can scan the hard drive for errors by right-click on the "C" Drive partition and select Properties. Next, click on Tools tab and under Error checking, click on the Check button. This option will check the drive for file system errors. If the system detects that there are errors, you will be asked to check the disk. If no errors are found, you will see a message – You don’t need to scan this drive. You can, nevertheless, choose to check the drive. Click on Scan drive to do so. the scan will run for about 10 minutes
Edited by epkoc - 8/1/13 at 4:54pm
post #3 of 9
is it only internet explorer that locks up? have you tried a different browser? is this the only piece of software that locks up?
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post #4 of 9
Its its not a virus/malware and you have tried another browser without avail then try updating adobe flash/shockwave players and adobe air and see what happens. If you think it ram related run memtest86 and also try prime 95 blend mode for cpu ram concerns and see what happens. GL on a quick fix:thumb:

Edit: updating silverlight couldn't hurt things either although it shouldn't be causing your issues.
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post #5 of 9
Thread Starter 
tried all 3 avaliable browsers, same result, ram comes up clean when i ran it through memtest on my laptop. doubt its the hard disk but could be
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post #6 of 9
Quote:
Originally Posted by PCSarge View Post

tried all 3 avaliable browsers, same result, ram comes up clean when i ran it through memtest on my laptop. doubt its the hard disk but could be
the first thing i would check is for malware/virus. Get avgfree or get a trial like webroot/maleware bytes and run them. if that doesnt work update those adobe/ms programs i listed. Then, if all else fails, update your display driver.
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ASUS VS Series VS247H-P Black 23.6" 2ms LED Ba... slick looking logitech for 50ish  RAIDMAX RX-1000AE 1000W ATX12V v2.3 / EPS12V S...  IN WIN Dragon Rider Black 1.0 - 0.8mm SECC Ste... 
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intel core 2 duo e8400 biostar tpower i45 some old 4000 series ati card that i didnt want... 8gb of gskill ddr2 800 
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AMD FX-8350 Vishera 4.0GHz (4.2GHz Turbo) Socke...  ASUS SABERTOOTH 990FX R2.0 AM3+ AMD 990FX SATA...  SAPPHIRE 100354OCL Radeon HD 7870 GHz Edition ... Mushkin Enhanced Redline 16GB (4 x 4GB) 240-Pin... 
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samsung 840 256GB 500GB seagate some cheap asus  Thermaltake CLW0217 Water 2.0 Extreme/All-In-O... winduhs pro 64 
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ASUS VS Series VS247H-P Black 23.6" 2ms LED Ba... slick looking logitech for 50ish  RAIDMAX RX-1000AE 1000W ATX12V v2.3 / EPS12V S...  IN WIN Dragon Rider Black 1.0 - 0.8mm SECC Ste... 
MouseMouse PadAudio
some 25 dollar logitech  pfft Logitech 5.1 surround + sub  
CPUMotherboardGraphicsRAM
intel core 2 duo e8400 biostar tpower i45 some old 4000 series ati card that i didnt want... 8gb of gskill ddr2 800 
Hard DriveCoolingOSMonitor
3x1TB in raid z1 and 4x3TB in raidz2 cooler master hyper 212 freenas 8.3.1(freeBSD) headless 
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post #7 of 9
Thread Starter 
Quote:
Originally Posted by Darklyric View Post

the first thing i would check is for malware/virus. Get avgfree or get a trial like webroot/maleware bytes and run them. if that doesnt work update those adobe/ms programs i listed. Then, if all else fails, update your display driver.

thing is all he does on it is banking and watch dvds. i doubt its a virus/malware. as he has live protection from the AV/firewall/anti malware/system change preventer program i use
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Samsung 840 EVO 120GB intel 320 series 80GB Western Digital Black 1TB EK Supreme LTX CSQ [Canadian Special Edition] 
CoolingCoolingCoolingCooling
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2x Factory S3 Steel Cowl Case 
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i5 750 EVGA P55 Classified 200 XFX Radeon 6850 Refrerence XFX Radeon 5770 XXX 
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Orange Angel
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BOINC me! (TM)
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CPUMotherboardGraphicsRAM
i5 2500k @ 4.4Ghz ASUS P8Z77-I Deluxe  Sapphire Nitro R9 380X 16GB Mushkin Blackline 2133mhz @11-11-11-31-1T 
Hard DriveHard DriveHard DriveCooling
Samsung 840 EVO 120GB intel 320 series 80GB Western Digital Black 1TB EK Supreme LTX CSQ [Canadian Special Edition] 
CoolingCoolingCoolingCooling
MCP 35X 10W W/ EK CSQ X-TOP EK Coolstream PE 240 Bitspower Multi Tank 80 Bitspower Matte Black Rotary Fittings/ Feser Ma... 
OSMonitorMonitorKeyboard
Windows 10 Professional 64-Bit Samsung 32 Inch 4K TV Acer S231H Ducky Shine 3 Tuhaojin 
PowerCaseMouseMouse Pad
Corsair HX750 Fractal Design Define Nano S Razer Deathadder 2013 Razer Firefly 
CPUCPUCoolingPower
Antminer S3 Antminer S3 4x Cougar Vortex V12-HP PWM Fans EVGA 500B 500W PSU, Corsair GS700 700W PSU 
Case
2x Factory S3 Steel Cowl Case 
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i5 750 EVGA P55 Classified 200 XFX Radeon 6850 Refrerence XFX Radeon 5770 XXX 
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post #8 of 9
Quote:
Originally Posted by PCSarge View Post

thing is all he does on it is banking and watch dvds. i doubt its a virus/malware. as he has live protection from the AV/firewall/anti malware/system change preventer program i use
Well then follow through on the rest i gave you. Thats always my step one if it was working prior.
thy gaming wench
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server(old gamer)
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AMD FX-8350 Vishera 4.0GHz (4.2GHz Turbo) Socke...  ASUS SABERTOOTH 990FX R2.0 AM3+ AMD 990FX SATA...  SAPPHIRE 100354OCL Radeon HD 7870 GHz Edition ... Mushkin Enhanced Redline 16GB (4 x 4GB) 240-Pin... 
Hard DriveOptical DriveCoolingOS
samsung 840 256GB 500GB seagate some cheap asus  Thermaltake CLW0217 Water 2.0 Extreme/All-In-O... winduhs pro 64 
MonitorKeyboardPowerCase
ASUS VS Series VS247H-P Black 23.6" 2ms LED Ba... slick looking logitech for 50ish  RAIDMAX RX-1000AE 1000W ATX12V v2.3 / EPS12V S...  IN WIN Dragon Rider Black 1.0 - 0.8mm SECC Ste... 
MouseMouse PadAudio
some 25 dollar logitech  pfft Logitech 5.1 surround + sub  
CPUMotherboardGraphicsRAM
intel core 2 duo e8400 biostar tpower i45 some old 4000 series ati card that i didnt want... 8gb of gskill ddr2 800 
Hard DriveCoolingOSMonitor
3x1TB in raid z1 and 4x3TB in raidz2 cooler master hyper 212 freenas 8.3.1(freeBSD) headless 
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corair 750 watt cooler master centurion 5 
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thy gaming wench
(15 items)
 
server(old gamer)
(10 items)
 
 
CPUMotherboardGraphicsRAM
AMD FX-8350 Vishera 4.0GHz (4.2GHz Turbo) Socke...  ASUS SABERTOOTH 990FX R2.0 AM3+ AMD 990FX SATA...  SAPPHIRE 100354OCL Radeon HD 7870 GHz Edition ... Mushkin Enhanced Redline 16GB (4 x 4GB) 240-Pin... 
Hard DriveOptical DriveCoolingOS
samsung 840 256GB 500GB seagate some cheap asus  Thermaltake CLW0217 Water 2.0 Extreme/All-In-O... winduhs pro 64 
MonitorKeyboardPowerCase
ASUS VS Series VS247H-P Black 23.6" 2ms LED Ba... slick looking logitech for 50ish  RAIDMAX RX-1000AE 1000W ATX12V v2.3 / EPS12V S...  IN WIN Dragon Rider Black 1.0 - 0.8mm SECC Ste... 
MouseMouse PadAudio
some 25 dollar logitech  pfft Logitech 5.1 surround + sub  
CPUMotherboardGraphicsRAM
intel core 2 duo e8400 biostar tpower i45 some old 4000 series ati card that i didnt want... 8gb of gskill ddr2 800 
Hard DriveCoolingOSMonitor
3x1TB in raid z1 and 4x3TB in raidz2 cooler master hyper 212 freenas 8.3.1(freeBSD) headless 
PowerCase
corair 750 watt cooler master centurion 5 
  hide details  
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post #9 of 9
see if Acer eRecovery has an option of detecting and fixing problems on windows
Edited by epkoc - 8/2/13 at 2:05am
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