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So I considered buying this device, afterwards I think well it's a great device hell why not fund it.
I tried to fund it, browser bugs out and bam can't buy the device cuz the perks(which tells the site you are pledging for the phone) all change to no perk for no reason.

Ok I thought let's ask support if they can help me somehow, I sent a e-mail explaining my problem and hoped I would still be able to pledge for the special24 hour price of 600$, as 830$ is way overpriced for a phone in my country.
All mobile phones with contract are like almost free.

So I sent this mail, after 3 days I get a reply finally I thought, well it seems this person doesn't understand English that well. She didnt understand anything of my mail at all.
I replied and after another 3 days I get a answer, this goes on for like 2 more times the replies getting faster.

Then she says this : This special 24 hour price is no longer available,
No way really? really after taking 10 days to just ask one simple thing I get this answer and to top it off she says it's my fault for not buying it earlier and it would be unfair to make exception and still give me the phone for this price.
How can I buy something if it is bugging... And exception no way exception i included screenshots when i wanted to buy it, I was totally in time for that offer.


Well this made me think how she would reply about any other support questions.

Lets say this gets totally funded, of course the support will bombarded with question of users.
The worker who answered my question wasn't proficient in English as it took 3 e-mails before she realized it was about buying the phone, oh and greatest part it seems she doesnt even know the webpage bugged for me, while i repeated this many times..
How will she support anybody if it takes 3 e-mails to understand 1/4th of the problem

Anybody who want to buy this phone beware, I always thought of canonical(ubuntu) as a great company but this just put crap into my food.

So I kinda want to know of you guys did you experience this stuff before?
And what company was it?



tl;dr The specs of the phone are great but the support can't help your because it can't understand your problem because it lacks of understanding of English language.

ps.My English isn't great or super either but I could at least understand somebody who had problems buying a phone because something bugged out.

This is kinda a rant but more of a warning to not expect great support from them. If any mods feel this is a total rant feel free to move it

Edited by runeazn - 8/2/13 at 4:52am
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Ryu's Den :3
(19 items)
 
Ryu's Den
(13 items)
 
 
CPUMotherboardGraphicsGraphics
Intel i7 965 Extreme Edition Asus P6T6 WS Workstation XFX 6850 Asus 6850 
RAMHard DriveHard DriveHard Drive
Muskin Copperhead WD RE-4GP  WD Raptor Adata S596  
Optical DriveCoolingOSMonitor
LG Custom water cooling Windows 7 Ultimate X64 Samsung SyncMaster 2494HS 
KeyboardPowerCaseMouse
Ducky 1087 & VorteX Poker & G19 Coolermaster UCP 1100W HAF 932 G9 
Mouse PadAudioOther
Hien Hard Custom fusion, Creative Ducky wristrest 
CPUMotherboardGraphicsRAM
i7 965 Of DOOM @ 3.33Ghz 1.17V P6T6 WS Revolution EVGA GTX 275 1792MB Voltmodded Mushkin Copperhead 1600Mhz 
Hard DriveOSMonitorKeyboard
300gb velociraptor and 2x2TB WD RE4-GP Vista U 64X,Win 7 64X,MAC OS X Snow Leopard 64X samsung synchmaster 2949hs Logitech G19 
PowerCaseMouseMouse Pad
1100watt coolermaster UCP Coolermaster HAF932 G9/G5 Hien Hard,Razor exactmat 
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