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Gigabyte HD 7970GE 'No Display' issue

post #1 of 8
Thread Starter 
So, my friend decided to upgrade his GPU from a GTX460 to a 7970GE. His PC is HP's Pavilion HPE555-SC http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c02692212&lang=en&cc=us&taskId=101&contentType=SupportFAQ&prodSeriesId=5035344
We also bought a new PSU, the Fractal Design Integra 750W R2 to replace the Generic 460W which came with the PC. So, as we took the old GPU and PSU out, replaced the 750W PSU and the 7970GE, we boot the system up and the monitor says that theres no signal. We tried single-link DVI and HDMI, both didn't work. All of the cables were well put, they weren't lose and the GPU was seated tightly to the Pci-e 2.0 slot. The GPU is certainly doing something, as its fans start to spin and outputs some heat. All of the other fans spin too on the system. But when we put back the GTX460, the system boots up fine. We even tested the 2600's IGP, and it works too. But the IGP DOES NOT work when the 7970 is applied to the motherboard. I also did reset the CMOS, but it doesn't help. Is this just a DOA card, or is the Generic HP motherboard the issue? The Pci-e slot is functioning though, and shouldn't be a issue. We also uninstalled the old NVidia drivers, but no luck. http://www.guru3d.com/content_page/guru3d_driver_sweeper.html
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post #2 of 8
Based on what I've read about this motherboard, I think the Intel H67 Chipset is to blame. Now, there is a possibility I'm wrong. Even if it isn't a motherboard compatibility issue, it kinda makes me cringe to see a lower level board paired with a HD 7970. That said, it may be a DOA card, so be sure you test that by getting it tested in another computer, and if that's the case, it should be under warranty, and you should get it replaced. If the card is not dead, you can get a decent mATX board like this Z77 board on newegg for under 120 dollars:

http://www.newegg.com/Product/Product.aspx?Item=N82E16813130647

Before spending the cash be sure it's the motherboard and not the video card, so take my advice and test the card in a different system and see if it boots up. If not, it's probably a DOA card and you should get it replaced.

Hope this helps! smile.gif
post #3 of 8
Thread Starter 
We have no other system available right now, as I live too far. Well, the store where we bought the GPU+ PSU is near us. We did put the card on maintenance, and they said it will take 2-5 working days to see if the GPU is working or not. If it really is that the motherboard is the issue, i'm thinking is it just the BIOS which can not accept this kind of GPU, or has HP crippled the upgrade possibilities somehow.

There are 2 options:
1. Card is DOA
2. Motherboard is the issue. We have been thinking of replacing the H67 with a Z68, which is available and for cheap. (69 euroes, GA-Z68AP-D3) Some nice features for the money
Case will be likely to be replaced by the R4, but we are still planning on it.
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post #4 of 8
That is the best course of action, and I agree with your board choice, I was thinking of a Z77 board as they are very future-proof at the moment, and only about 100 dollars which translates to about 75 euros if I am correct. But both options are equally likely, the Intel H67 chipset has a lot of compatibility issues with some AMD cards, and the card may be a DOA. Let's just hope the issue isn't both the motherboard and the video card... :\
post #5 of 8
Thread Starter 
I'm thinking of this MB then, it's only 20 euroes more, but with the Z77 chipset:
http://www.gigabyte.com/products/product-page.aspx?pid=4408#ov
Also, the possibility to CF 7970's in the future is a good option smile.gif
@ x4 the performance of the GPU takes a little hit on performance, around 5-10%. (Compared @ x8)
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WD Caviar Green 2TB WD20EZRX  Zotac 120GB SSD ID-Cooling Frostflow 240L Windows 10 Pro 
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Qnix QX2710 2560x1440 27'' Corsair Strafe Thermaltake Smart 650W 80+ Bronze NZXT S340 Red Window 
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post #6 of 8
Looks like a solid board to me. Good luck!
post #7 of 8
Thread Starter 
Yeah, the problem was on the motherboard.
I'm currently testing the GPU on my system and works fine. My friend will get his new MB + case soon.
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WD Caviar Green 2TB WD20EZRX  Zotac 120GB SSD ID-Cooling Frostflow 240L Windows 10 Pro 
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Hard DriveHard DriveCoolingOS
WD Caviar Green 2TB WD20EZRX  Zotac 120GB SSD ID-Cooling Frostflow 240L Windows 10 Pro 
MonitorKeyboardPowerCase
Qnix QX2710 2560x1440 27'' Corsair Strafe Thermaltake Smart 650W 80+ Bronze NZXT S340 Red Window 
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post #8 of 8
Glad that it works now!
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