Allan: Hello. Thank you for using the Intel Customer Chat Support service. We are glad to be of service. How may I help you?
Jonathan Puhl: hello!
Jonathan Puhl: I have a heck of a problem with my cpu
Jonathan Puhl: I have an issue with my cpu
Jonathan Puhl: woop[s
Allan: what is the processor model?
Jonathan Puhl: 3770K
Allan: ok, how may I help?
Jonathan Puhl: I have spent the last month and 800 dollars to diagnose my issue with booting into windows and it sadly points to my processor
Jonathan Puhl: but it boots fine through bios with no errors but i can't make it into any OS or reinstall my w7
Allan: what is the motherboard model number?
Allan: and memory speed or part number>
Jonathan Puhl: i have 2 motherboards i've tried this on
Jonathan Puhl: the p8z77-v premium
Jonathan Puhl: and maximus V gene
Jonathan Puhl: 1600 mhz memory as well
Allan: what would you like to do with the processor? I can offer warranty for it since this is covered for 3 years
Jonathan Puhl: how long would it take to get a replacement through you guys though?
Jonathan Puhl: im in a pretty tight time crunch
Allan: Please read our replacement process as follows:
Allan: you need to send the processor back to us, as soon as we receive it, we will release the new item and the estimated delivery time will be approximately 7 - 10 business days. Product returned with Physical Damage (damage to the product due to external causes) will be returned as received
Allan: or the other option is cross ship it
Allan: For urgent part replacements, we offer the Cross Ship option "depending on our inventory", we will ship the part first, then you can return the defective part in the same box, with the prepaid label that will be included.
Allan: This procedure has a non-refundable cost of $25.
Allan: Once we gather CC information we will charge the total amount price of the processor and the shipping cost. Once we receive your processor back we will refund the cost of the processor
Jonathan Puhl: hmmm
Jonathan Puhl: how many days does cross shippign take usually?
Jonathan Puhl: 7 days area liek normal?
Allan: If I place the order for cross ship, Intel will ship the processor next business day
Jonathan Puhl: how long will it take to get to me though?
Allan: by tomorrow afternoon you will get it or Wednesday morning.. For sure is next business day
Jonathan Puhl: wow thats pretty crazy shipping actually
Jonathan Puhl: I have another question
Jonathan Puhl: a buudy of somone I know is curious about being able to send in a Delidded Ivy bridge I believe a 3570K
Jonathan Puhl: the IHS is all normal with information on it and he can glue the IHS back on no problem
Jonathan Puhl: would you guys take those?
Allan: if the processor 3570k is under warranty, Intel will replace it.
Allan: But bear in mind, it's one processor per order
Jonathan Puhl: even with the IHS being taken off and put back on?
Allan: yes, that is no problem, actually, if you send in the 3770k, you need to pull it out to read off the markings
Jonathan Puhl: actually
Jonathan Puhl: i have the IHS near me
Allan: with processor markings engraved on it, we validate the warranty
Jonathan Puhl: thats amazing
Allan: ok, in order to setup the RMA, I need complete processor information, this is located on the metal surface from top to bottom.
Jonathan Puhl: do you need the 4 digit code loccated ont eh PCb?
Allan: yes, that is correct.. I need every line on the processor
Jonathan Puhl: that bottom line I don't have as it's in my comp but i can come back later and set this up
Allan: sure, that's no problem
Allan: see here to check how the processor marking looks like
Allan: please take note of your service ticket number. This will serve as the reference number for your inquiry today 8000751148
Jonathan Puhl: thank you very much Allan I really appreciate this, I will gett he information you need and Glue the IHS back ona dn get it ready for you guys
Jonathan Puhl: i ahve the referance number thanks
Allan: you are welcome.
Jonathan Puhl: One quick question I have for you guys
Jonathan Puhl: I have seen 2 accounts of cracked dies on 4770K's
Jonathan Puhl: any idea why that might have occured?
Jonathan Puhl: they delidded their cpus and then they were running and then it stopped workign and the dies were cracked?
Allan: cracked as an "damage"
Jonathan Puhl: yes they have a hairline crack int he die itself
Jonathan Puhl: the cpu's wont run or post
Allan: for that, Intel will request some pictures before replacing the unit. there is an inspection before approving any RMA
Jonathan Puhl: here i can link you a picture
Allan: This type of damage is not covered under warranty, that is why we need pictures
Jonathan Puhl: exactly
Jonathan Puhl: http://www.overclock.net/t/1417554/killed-my-4770k
Allan: please send the picture at ******************************
Jonathan Puhl: I will pass forward that information to them
Jonathan Puhl: thank you so much for the help Allan. If there is a ratig I can do after this i'd be more than happy
Allan: sure, thanks