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What Radeon Brand has less RMA drama?

post #1 of 12
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What Radeon Brand has less RMA drama?
post #2 of 12
Quote:
Originally Posted by knightsilver View Post

What Radeon Brand has less RMA drama?

Not sure what specific detail you're looking for, but all brands have RMA drama, some less than others.

Gigabyte, MSI, Sapphire, XFX are ok I guess. ASUS doesn't replace defects with new cards, only refurbished and I've been hearing horror stories on the condition of the replacement cards.
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post #3 of 12
sapphire, msi and gigabyte are good. you can ask more people.
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post #4 of 12
If you're looking for the best in RMA's I would have to state: ATI wise: Powercolor. Nvidia wise: EVGA. By far the best I've ever dealt with!
post #5 of 12
Quote:
Originally Posted by yodazb View Post

If you're looking for the best in RMA's I would have to state: ATI wise: Powercolor. Nvidia wise: EVGA. By far the best I've ever dealt with!

I second this.
Powercolor has been almost no questions asked in my experience, and EVGA is fast and they trust their buyers to know enough to troubleshoot before calling for RMA.

After those 2, Gigabtye and MSI.
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post #6 of 12
I've had good experiences with HIS cards, personally.
 
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post #7 of 12
Quote:
Originally Posted by PhilWrir View Post

I second this.
Powercolor has been almost no questions asked in my experience, and EVGA is fast and they trust their buyers to know enough to troubleshoot before calling for RMA.

After those 2, Gigabtye and MSI.

I third this.

My Powercolor 7870 xt MYST decided it wanted to be a sparkler instead of a graphics card so I sent it off for RMA. Denny from Powercolor contacted me after they received it and offered me to wait for repairs that could take a long time or a standard 7870. I explained to him that I had a crossfire setup and a standard 7870 would not work with a Tahiti chip so he sent me a 7950 PCS+ instead. From the time I shipped the 7870 off to receiving my 7950 was just under 3 weeks. thumb.gif
post #8 of 12
Do note Powercolor RMa doesn't seem to work for secondhand owners.
Quote:
PowerColor offers a 2-year limited warranty for all products purchased within US and Canada *ONLY* (unless stated otherwise). This warranty is valid for 2 years from the original purchase date (verified through invoice) and only valid to the ORIGINAL owner of this products and may not be transferred if the product is to be resold or ownership transferred.
http://www.powercolor.com/us/support_warranty.asp

Same for Sapphire AFAIK
Quote:
Sapphire VGA products carry a 2 year warranty with all enquires carried out through your initial place of purchase. This can only be carried out by the original purchaser Please contact your Dealer/Reseller for Warranty / RMA service. They will require proof of purchase which includes the original invoice/documentation.
http://www.sapphiretech.com/presentation/support/?cid=3&psn=000203&lid=1
Sapphire RMA request: http://www.sapphiretech.com/presentation/company/?cid=2&psn=000302&lid=1
Sapphire RMA seems to be handled by defunct company? https://www.sapphireforum.com/showthread.php?30319-Does-Sapphire-realize-how-poor-the-RMA-experience-is

Diamond cards need to be registered
Quote:
All Diamond Multimedia Graphics Cards purchased ON or AFTER May 1st, 2011 and registered within 30 days from the original date of purchase will have a FIVE (5) YEAR Limited Warranty. ALL Diamond MULTIMEDIA GRAPHICS CARDS NOT REGISTERERED WITHIN 30 DAYS FROM THE ORIGINAL DATE OF PURCHASE WILL ONLY QUALIFY FOR THE ORIGINAL ONE YEAR WARRANTY.
...
Removal and or Defacing of Serial/Part number sticker(s) on ANY Diamond Multimedia products WILL void ALL warranties.
All products must be returned in the originally sold condition. Products received by Diamond Multimedia for replacement that include 3rd-party attachments will be returned to the address on the package.
All products must return in their original packaging with all original components.
...
Diamond Multimedia REQUIRES the original receipt or invoice of purchase as a copy of proof of the date of purchase.
http://www.diamondmm.com/diamond-multimedia-product-warranty.html
RMA submission: http://tickets.diamondmm.com/

XFX is region specific
Quote:
This limited hardware warranty covers defects in materials and workmanship in your — our end-user customer's — XFX-branded Graphics Cards purchased in the United States and Canada.
http://xfxforce.com/en-us/help/support/warrantyinformation.aspx

ASUS
Quote:
This applies to ASUS Graphics Card products sold and purchased in North America only. This warranty applies only to products that are new on the date of purchase from an authorized ASUS product reseller. Please keep the original purchase invoice and warranty card for future service requests.
http://www.service.asus.com/#!Graphics%20Card%20Warranty/c26b

MSI
Quote:
In accordance with original manufacturer's products serial number/barcode, graphics card products manufactured from Jan. 01 2010, are warranted for three years.
http://us.msi.com/service/warranty/

Gigabyte
Quote:
RMA Request Procedures and Guidelines

All RMA request forms must be completed in order to obtain a RMA number
RMA request with missing or incorrect serial number(s) may result in a delayed process or a rejection of request
Any model discrepancy for received items may result in a delayed processing time
Products received with no RMA number may delay processing or refusal
(GIGABYTE will not be responsible for items received without proper information)
Products will either be repaired or replaced at our discretion
Replacements may include new or refurbished products
(Replacements will be for the exact or equivalent product)
Average turnaround time will be 2-3 business working weeks upon receipt (applies to quantities not exceeding 20 pieces)
If the information on your request varies from the actual item(s) received, RMA will be based on the actual item(s) received
RMA numbers will be valid for 30 days after issued date
GIGABYTE will provide one way freight via UPS or FedEx ground free of charge
For consecutive violation for No Trouble Found (NTF), a testing fee per NTF board or system may apply
http://rma.gigabyte-usa.com/DirectRMA/EndUser_Main.asp
RMA submission: http://ggcs.gigabyte.com/service/Login_US.aspx

HIS' confusing policy
Quote:
Unless otherwise specified, HIS offers a 2-year product warranty for all of our product models in North America. To request a warranty repair, please contact Lexy Pacific Corp. for RMA service.
...
What Do I need for Warranty Service?

Please note that proof of purchase (original invoice) is required for every RMA ticket, otherwise RMA service maybe rejected.

What is a Valid Proof of Purchase?

A valid Proof of Purchase is defined as one of the following:

A dated sales receipt from an authorized HIS Dealer or Reseller. The receipt must show the Product description and price.
A dated official e-mail from an authorized on line HIS Dealer or Reseller confirming purchase and shipment of Product. The confirmation e-mail must show the Product description and price.

...
Warranty / RMA Service

Name of Distributor: Lexy Pacific Corp.

Address: RMA Dept.
Lexy Pacific 611 Vaqueros Ave.
Sunnyvale CA. 94085

Customer Service Hotline: (408) 331-8818

Fax: (408) 331-8851

Email: rma@lexypacific.com

Customer Service Hours: 9:00AM - 6:00PM (Pacific Time)

RMA Form: http://lexypacific.com/forms/rma.pdf
Please fill out our online form and return to the distributor to obtain a RMA no# for follow up.
http://www.hisdigital.com/us/support-71.shtml

MSI/Gigabyte/ASUS use serial IIRC

You need to be careful on region. XFX warranty is only for USA/Canada basically.
Edited by AlphaC - 8/12/13 at 6:48pm
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post #9 of 12

I can only speak from experience.  MSI is god awful slow, but will replace whatever you send them.  ASUS on the hand will send you back the same item if they can't reproduce the issue.  I had to send them a motherboard three times once for a issue.... then it got replaced with a refurbished item.

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post #10 of 12
Unfortunately Denny at Powercolor was not as intelligent as Jon which was the previous tech from Powercolor, but he still does do moderately well with RMA's. I've sent back cards that I've openly stated that I overclocked to the point of it's death and they still replace um as long as they're still under warranty. I have started buying Powercolor ONLY because of the support!!! thumb.gifthumb.gifthumb.gif
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