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Brand new Corsair AX860 'DOA' ? Really weird problem - Page 3

post #21 of 26
Quote:
Originally Posted by Kipsofthemud View Post

I'm pretty sure these incompetent 'tech support' guys won't even know what that means, because they just sent me an email that the PSU is on its way back to me. They didn't even bother to respond to my email saying I didn't want it back until they tested it on an actual computer.

Jesus Christ I'm pissed off.

More like tech monkeys
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Seravee
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post #22 of 26
Thread Starter 
Lol-ing at this shop hard, but also crying on the inside.

At 11 o clock last night I get an email from one of their interns (I found out through shop reviews that most of the company's business is done by their interns...nice) saying they'd put the PSU in an actual system to test it. Very nice and all............drum.gif....... but they already sent the PSU to me so I've got to send it back to them for the 2nd time so they can do the actual test LOL tiredsmiley.gif The guy who mailed me didn't even know it was already sent.

seriously though, ***.
post #23 of 26
Quote:
Originally Posted by Kipsofthemud View Post

Lol-ing at this shop hard, but also crying on the inside.

At 11 o clock last night I get an email from one of their interns (I found out through shop reviews that most of the company's business is done by their interns...nice) saying they'd put the PSU in an actual system to test it. Very nice and all............drum.gif....... but they already sent the PSU to me so I've got to send it back to them for the 2nd time so they can do the actual test LOL tiredsmiley.gif The guy who mailed me didn't even know it was already sent.

seriously though, ***.

What they really are monkeys?

Hope you dont use that shop again
Seravee
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Seravee
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post #24 of 26
Thread Starter 
So, I hadn't hear from the shop for a week since they received my 2nd RMA shipment and decided to call. The technicians put the PSU in an actual build and realised it was broken after all. They're sending me a replacement finally thumb.gif guy on the phone told me it should come in today or tomorrow. Weird that they didnt email me a status update though..

Took only 3 weeks to get a working PSU from the shop though poke.gif
post #25 of 26
Quote:
Originally Posted by Kipsofthemud View Post

So, I hadn't hear from the shop for a week since they received my 2nd RMA shipment and decided to call. The technicians put the PSU in an actual build and realised it was broken after all. They're sending me a replacement finally thumb.gif guy on the phone told me it should come in today or tomorrow. Weird that they didnt email me a status update though..

Took only 3 weeks to get a working PSU from the shop though poke.gif

Yeah, it's surprising how difficult it can be to get tech support to actually do what you want. If I had a dollar for every time MSI, Logitech, Blizzard and Corsair ignored what I wrote and just sent back an automated message, I'd have at least $10. Logitech is really bad at this, they've done it every time I've contacted them. I have to write to them twice. MSI tech support doesn't understand or write English properly which caused me a headache. Blizzard also had to be told twice what I wanted. Corsair just ignored my question and issued an RMA (that I didn't request).

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M1XN
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post #26 of 26
Thread Starter 
Yeah I dont get how big companies get such bad tech support...this was a small shop, but still. It pisses me off if I have to do tech support's job myself because I already paid them for a working product. What would have happened if I wasnt tech savvy? I mean, non-tech savvy people need replacement parts too...if they would have sent this PSU to someone else who would RMA it and they would say "nope it fully works" then what? Someone's out 180$ and has to order another product somewhere else because they'll think "hmm must be my PC then.."
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