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[Official] Case PHANTEKS Case Club for lovers & owners - Page 175

post #1741 of 18674
Quote:
Originally Posted by JackNaylorPE View Post

Something is amiss then here...... I have a 60mm res and I don't have anywhere near the room you have. Measuring with a caliper....

1. The 780 measures 10.5"

2. The distance from card end to bottom plate at bottom of HD bays measures 75-76mm from edge of backplate (flush w/ PCB)

3. The specs on the Photon say it's 75mm wide

Looking at my measurements from when case was empty .... I had a 343mm space - 267mm (10.5") - 75mm res = 1mm

So ..... based upon those two ....we have a 75-76mm space and ***if the published specs are correct*** .... then it's going to be a tight fit.

Now looking at my 60mm res and using "office feeler gauges" ..... aka stacks of business cards smile.gif .... I get 3mm to the GFX cards and <11mm to the plate ... which would indicate 74mm clearance fort he 75mm res....so all 3 measurements are within 1-2mm of each other

So what can be going on here ?

1. Your Enthoo is bigger than mine .... not likely smile.gif

2. You have one of the shorter 770s (many EVGAs for example are just 10.0") .... I'm thinking ya got measurement right

3. The specs indicating the width of the Photon are incorrect ? .... yes...we have a winner !

Hmmm, that's strange. I'm 99.9% certain my GTX770 is exactly 10.5" long -- why? Because for months I was convinced it was 10.0" long and was surprised when my Enthoo arrived and I took measurements to find that it didn't fit with the res mount installed. lol Precisely because I had it wrong for so long, and it made an impression when I realized my error, I'm pretty sure my measurements are correct now (although I'm happy to double-check tonight if ya like).

I think it's probably the measurement of the Photon that is throwing you off. I'm not at home right now to measure and check, but my educated guess is that the stated 75mm width is at the capped ends of the Photon tube - the caps are a few mm wider all around than the tube itself. So, accounting for the extra capped width on both sides, the caps probably add a good 6-8mm to the measurement. I don't think my 770 would have fit next to the Photon if I had tried to mount it next to the capped end; however, in the position I have it, the bottom capped end of the res is just below my bottom gpu, so it doesn't conflict. So, once again, this reinforces that mounting requires precision measurement, but with proper alignment it leaves a few mm clearance on both sides of the res.

Either that, or my Enthoo Primo is just better than yours. lol tongue.gif

p.s. it's funny to think that in my next build I may actually pick a graphics card based on its physical dimension more than its performance. lol Buit if there's a choice between a 11" 'top of the line' card and a 10.5" 'second tier' card, I'll probably go with the second tier. I think the Enthoo Primo has RUINED me. lol
Edited by chrisnyc75 - 12/4/13 at 6:54am
post #1742 of 18674
Quote:
Originally Posted by Unicr0nhunter View Post

That's terrible. How can that even happen? Was the box damaged? Have you contacted the seller / Phanteks yet, and if so, what did they say?

By looking at the box, you wouldn't expect the extent of the damage that was present. The corners were a bit scrunched and dinged up but other than that it wasn't that bad. What I suspect happened was the box was dropped or something on the corner and the flex of the case caused it to snap those pins.

I contacted Newegg within 15 minutes of opening the box and had everything sorted out within 45 minutes.

Usually Newegg doesn't do RMAs on products that have been damaged in shipping. They also usually wait until the broken product has gotten shipped and is sitting back in house before they ship out the replacement product. For me, however, they're ignoring both of those things. Not only are they going to replace my broken case, they've already started processing the replacement and it's expected to be here by the end of the week because the customer service rep upgraded the shipping from my original 5-7 day to ensure that it'd get here quickly. I'll ship out the broken one some time today and that'll be all she wrote.

All in all, pretty impressed with Newegg customer service. I'm holding off on being happy until I see the condition that the new one arrives, though.
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Primo
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post #1743 of 18674
Quote:
Originally Posted by Terminus14 View Post

By looking at the box, you wouldn't expect the extent of the damage that was present. The corners were a bit scrunched and dinged up but other than that it wasn't that bad. What I suspect happened was the box was dropped or something on the corner and the flex of the case caused it to snap those pins.

I contacted Newegg within 15 minutes of opening the box and had everything sorted out within 45 minutes.

Usually Newegg doesn't do RMAs on products that have been damaged in shipping. They also usually wait until the broken product has gotten shipped and is sitting back in house before they ship out the replacement product. For me, however, they're ignoring both of those things. Not only are they going to replace my broken case, they've already started processing the replacement and it's expected to be here by the end of the week because the customer service rep upgraded the shipping from my original 5-7 day to ensure that it'd get here quickly. I'll ship out the broken one some time today and that'll be all she wrote.

All in all, pretty impressed with Newegg customer service. I'm holding off on being happy until I see the condition that the new one arrives, though.

I sure hope you have better luck with your replacement.

Then you can change your avatar!

post #1744 of 18674
Quote:
Originally Posted by Terminus14 View Post

By looking at the box, you wouldn't expect the extent of the damage that was present. The corners were a bit scrunched and dinged up but other than that it wasn't that bad. What I suspect happened was the box was dropped or something on the corner and the flex of the case caused it to snap those pins.

All this talk about damaged cases is scaring me. Mine comes in today.

As far as damage goes, I just saw the same thing happen yesterday. I sold an EK water block to an OCN member and boxed it up with a ton of bubble wrap and used a fragile label on it, and it STILL was messed up in shipping ... no damage to the box what so ever. frown.gif

I filed a claim with UPS and will be issuing a PayPal refund to the buyer today.








I just pray that my new case doesn't suffer the same fate. whistle.gif
post #1745 of 18674
Quote:
Originally Posted by Unicr0nhunter View Post

I sure hope you have better luck with your replacement.

Then you can change your avatar!
Warning: Spoiler! (Click to show)

That's terrifying and I love it. If my new case comes in in good shape, you can bet I'll be using that!
Primo
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CPUMotherboardGraphicsRAM
Intel i7 4770K ASUS Maximus VI Hero EVGA GTX 780 Ti G.Skill Ripjaws X 1866MHz 
Hard DriveHard DriveOptical DriveCooling
Seagate ST2000DM Samsung 840 EVO Asus 24X DVD Burner Alphacool NexXxoS 480mm Monsta radiator 80mm thick 
CoolingCoolingCoolingCooling
Phobya 420mm radiator 60mm thick XSPC Photon 270 reservoir EK-FC780 Nickel EK Supremacy Nickel 
CoolingCoolingCoolingOS
Noiseblocker NB-eLoop B12-3 Swiftech MCP655 Lamptron CW611 Windows 7 Ultimate N 
MonitorKeyboardPowerCase
ASUS VS239H-P Ducky Shine 3 MX Blues White LED Corsair RM850 Enthoo Primo 
MouseMouse PadAudioAudio
Logitech G700 CSM FPS Tactics DC Swan M50W ATH-M50x 
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Primo
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Hard DriveHard DriveOptical DriveCooling
Seagate ST2000DM Samsung 840 EVO Asus 24X DVD Burner Alphacool NexXxoS 480mm Monsta radiator 80mm thick 
CoolingCoolingCoolingCooling
Phobya 420mm radiator 60mm thick XSPC Photon 270 reservoir EK-FC780 Nickel EK Supremacy Nickel 
CoolingCoolingCoolingOS
Noiseblocker NB-eLoop B12-3 Swiftech MCP655 Lamptron CW611 Windows 7 Ultimate N 
MonitorKeyboardPowerCase
ASUS VS239H-P Ducky Shine 3 MX Blues White LED Corsair RM850 Enthoo Primo 
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post #1746 of 18674
Quote:
Originally Posted by Unicr0nhunter View Post

The glass tube on the Photon is 70mm.
The acetal top and bottom are 73mmThe pump ring that comes with the D5 combo is 84mm.
Tho optional/extra aluminum XSPC pump ring is 75mm.

Only the glass tube diameter is likely to be relevant to the max GPU length issue.
343mm - 70mm = 273mm (10.75") max length for a GPU next to a Photon res.

Also, just a bit of a side note, GPU's PCBs can be a little bit to a whole lot shorter than the card's listed length with the coolers still on, so if you're watercooling, it's not the listed length of the card that matters, it's the length of the PCB / waterblock that you have to take into account. Quite a few cards listed as longer than the 10.9" max to the res bracket (or 10.75" max to a Photon on the res bracket) will still be able to fit once the cooler is off and waterblocks are on.

Yes....all agreed

-I dug up the 70mm "tube" dimension as mentioned in the above post ...... just wondering what they were referring in published spec of 75mm ....seems odd that the res specs would include a dimension for an "optional" pump ring component and not the actual item on the spec page the potential buyer is looking at.....seems to me they shud spec either 70 or 73

- You came up with pretty much the same space number as me ... I came up with 2mm space each side .... your 1/4" wud be 3mm each side (rounding errors I guess but still close enuff to call it 'tight" either way) ... I trying to figure out how Chris sees 5-10 on each side.

-As for the PCB lengths, yes, that was all accounted for...... I started a GFX card dimensions database thread here on OCN to collect all those figures.....for the most part, you can determine your situation by looking at "underside" photos on newegg. This one has a photo of the 770 where ya can clearly see that the PCB matches the spec dimensions given for the card

Asus GTX 770 http://www.newegg.com/Product/Product.aspx?Item=N82E16814121770
You can clearly see in the underside photo that nothing hangs over.....but yet it's spec length is 10.7" ? Which is kinda odd as It supposedly used the same PCB as the 780 which I have measured at 10.5"

OTOH, as I detailed with the 780, the PCB and backplate are only 10.5 .... the published dimension is 11.3". You can clearly see in the newegg "underside" photos that there is significant overhang.
on the Asus GTX 780 .... though from the pics, I'd never guess it to be 0.8 inches

Asus GTX 780 http://www.newegg.com/Product/Product.aspx?Item=N82E16814121779

Would appreciate any additions to the GFX card Dimensions thread BTW

http://www.overclock.net/t/1437498/data-resource-for-wcers-gfx-card-dimensions

Quote:
Originally Posted by COMBO2 View Post

I have about 2mm either side of red. I already got the black tubing, and I would've loved yellow pastel, but I can't get it here in AUS. The black looks snazzy though. I'll post pics soon. wink.gif

Yes, I came up with 2mm also and Unicron came up with 3.....so seems we have some consensus


Quote:
Originally Posted by chrisnyc75 View Post

I think it's probably the measurement of the Photon that is throwing you off. I'm not at home right now to measure and check, but my educated guess is that the stated 75mm width is at the capped ends of the Photon tube - the caps are a few mm wider all around than the tube itself. So, accounting for the extra capped width on both sides, the caps probably add a good 6-8mm to the measurement.

We accounted for that .... tho i was thinking 75mm, some searching came up with the 70mm tube diameter and recalculating I cam eup with 2mm each side..... Combo has 2 also and Uni came up with 3mm..... O if it's not the card length, you have a better Enthoo than all of us smile.gif


Quote:
Originally Posted by Terminus14 View Post

All in all, pretty impressed with Newegg customer service. I'm holding off on being happy until I see the condition that the new one arrives, though.

I suspected it was a UPS thing .... a 45 pound large box is something I guess they find unpleasant...... Im gonna go looking for youtube videos.... like the Wendy's one where the kid has his mouth under frostee machine and taco bell kid licking stack of Tacos. smile.gif .... see if I can find UPS guys tossing boxes across the room.

One thing I always do this time of year ..... run out and catch the driver in early November and throw him a $20. Hard to do as they never wait for signature but I almost never get damaged goods smile.gif..... FedEx Ground I avoid like the plague. 90% of stuff from them is damaged
Edited by JackNaylorPE - 12/4/13 at 10:34am
911 Carrera
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Intel w/ EK Supremacy Cooling Block - Clean P... Asus Maximus VI Formula 2 x Asus GTX 780 DCII w/ EK Full Cover Blocks a... Mushkin Red Line Ridgeback 2 x 8GB DDR302400 10... 
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CoolingCoolingCoolingCooling
1 x Swiftech 35x2 w/ Heatsink and NB Fan EK -MultiOption RES X3 250 White Acetal Reservoir 5 x PH-F140SP_BK_BLED + 5 x PH-F140SP_BK E22 Rigid 10/12 Acrylic Tubing and Bitspower Ma... 
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911 Carrera
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CoolingCoolingCoolingCooling
1 x Swiftech 35x2 w/ Heatsink and NB Fan EK -MultiOption RES X3 250 White Acetal Reservoir 5 x PH-F140SP_BK_BLED + 5 x PH-F140SP_BK E22 Rigid 10/12 Acrylic Tubing and Bitspower Ma... 
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post #1747 of 18674
Quote:
Originally Posted by JackNaylorPE View Post

- You came up with pretty much the same space number as me ... I came up with 2mm space each side .... your 1/4" wud be 3mm each side (rounding errors I guess but still close enuff to call it 'tight" either way) ... I trying to figure out how Chris sees 5-10 on each side.

I don't. I overestimated. I took a close look at it last night, and it's probably about 3mm on either side of the res, so that falls in line with your calculations.
post #1748 of 18674
Cool.... now I don't have to load AutoCAD today smile.gif
911 Carrera
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CoolingCoolingCoolingCooling
1 x Swiftech 35x2 w/ Heatsink and NB Fan EK -MultiOption RES X3 250 White Acetal Reservoir 5 x PH-F140SP_BK_BLED + 5 x PH-F140SP_BK E22 Rigid 10/12 Acrylic Tubing and Bitspower Ma... 
CoolingOSMonitorKeyboard
2 x Reeven Six Eyes Fan Controller Windows 7 64 Bit Professional OEM ASUS VG248QE Black 23" 144 Hz Monitor Logitech G19s 920-004985 
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911 Carrera
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Hard DriveHard DriveOptical DriveCooling
2 x SAMSUNG 840 Pro Series MZ-7PD256BW 2.5" 256GB (2 x Seagate ST2000DX001 2TB 7200 RPM 64MB Cach... Asus BW-12B1ST/BLK/G/AS Blue Ray Writer 1 x Alphacool NexXxoS XT45-420 + 1 x Alphacool ... 
CoolingCoolingCoolingCooling
1 x Swiftech 35x2 w/ Heatsink and NB Fan EK -MultiOption RES X3 250 White Acetal Reservoir 5 x PH-F140SP_BK_BLED + 5 x PH-F140SP_BK E22 Rigid 10/12 Acrylic Tubing and Bitspower Ma... 
CoolingOSMonitorKeyboard
2 x Reeven Six Eyes Fan Controller Windows 7 64 Bit Professional OEM ASUS VG248QE Black 23" 144 Hz Monitor Logitech G19s 920-004985 
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post #1749 of 18674
One thing I must share, best after-sales I have experienced in a while.
A month ago ordered 2 Enthoo Primo's and on delivery it turned out one got the familiar problem of the frontpanel not opening,
the other had some esthetic damage on the toppanel, included 2 damaged pins to hold the toppanel to the frame.
One mail to them and within some day's got my replacement-parts.

Way to go Phanteks, big fan here thumb.gif
Edited by Jopel - 12/4/13 at 11:44am
TFD
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TFD
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post #1750 of 18674
Thread Starter 
Indeed. Phanteks as great customer support. thumb.gif
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