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[Official] Case PHANTEKS Case Club for lovers & owners - Page 298

post #2971 of 18708
Mine too looks cloudy with the lightning i have, whats wrong with that effect?

Rather have cloudy and tinted than plain clear rolleyes.gif
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evolv
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post #2972 of 18708
Well guys, sadly I will be dismantling my Enthoo Primo to re-build into a smaller case. I like the big full tower and love everything about the Enthoo, but I just want something smaller. I something compact that I can set beside me on my desk and see every component inside and not have it towering over me so much. When I had it on my desk, it was just too big and I still haven't finished a lot of the finishing touch mods I planned because it's so heavy now that it's full of rads that I can't maneuver it much. I moved it down to the floor and not only is the dust terrible here in the desert in a carpeted house (another reason I want something up on a desk where it's cleaner and easier to clean out as well), but it nearly broke my back just getting it down there, so I haven't even touched it since.

The cooling performance is also so good that I realized even with SLI 780's a small form factor PC could still have incredible performance. So I started looking into small cases and modding the hell out of a BitFenix Prodigy or something, but I realized what I wanted all along was a Caselabs. So I ordered a white Caselabs Mercury S5, which is fairly small (not tiny) short but long (deep) for it's size, so I can still have a couple rads inside. It's white with windows on both sides and a narrow top window alongside the radiator on top. It's a Micro ATX case so I ordered a mATX Rampage VI Gene motherboard and am going to install hard tubing in this build (something I wanted to do with the Enthoo) as well as some other things.

I feel like I'm "breaking up" with you guys lol, but I still love the Enthoo Primo and will still be an owner (technically) until I sell the case and some of the water-cooling components that I just installed into it that won't be able to be transferred to my Caselabs. I know this case very well and still thing Phanteks makes the best production cases on the market, so I'll still be around to check and your builds and maybe answer questions. Maybe I'll do another Phanteks build when I change my mind back, as I'm sure I will haha. Especially since I can't afford a full tower from Caselabs. The small cases are bad enough, but the big Caselabs cases are crazy expensive.

I need to get some better pictures before I take it apart.





post #2973 of 18708
that's to bad, I can however see your point I have mine off to the side but it's stepped down about 8" from the top of the desk and it's still pretty high as an overall height. I just started to swap out a UD-7 for the Sabertooth, and forgotten how heavy it's become. Best of luck with your new case.
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AMD FX-6100 Asus M5A99X-EVO HiS IceQ.X 6790 HiS IceQ.X 6790 
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Patriot Viper Xtreme 8GB Desktop Module Kit - D... Patriot Viper Xtreme 8GB Desktop Module Kit - D... OCZ Vertex 3  WD Blue  
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Samsung 22X DVDRW Sata  Samsung Blu-Ray Combo 12X SH-B123L/BSBP Corsair H80 Windows Home prem 7-64 
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OCZ Vector Series VTR1-252AT3-512G  Western Digital WD10EZEX 1TB blue  Western Digital WD10EZEX 1TB blue  SAMSUNG Black 12X BD-ROM 16X DVD-ROM 48X CD-ROM... 
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2 Liters of FESER1-PURE-BL  Win 7 Pro 64 ASUS VS Series VS238H-P Black 23" 2ms HDMI LED ... ASUS VS Series VS238H-P Black 23" 2ms HDMI LED ... 
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ASUS VS Series VS238H-P Black 23" 2ms HDMI LED ... Natural Ergonomic Keyboard 4000  CORSAIR Professional Series Gold AX1200   Phanteks Enthoo Series Primo  
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post #2974 of 18708


does this mean a all white EP or is just one of the SE and they didt include the other special editions? redface.gif
evolv
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ek supremacy evo ek GTX 1080 full cover block  EK vardar F1 windows 10 pro 
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Philips 40" 4K LED BDM4065UC/00 GW2750 GW2750 CM masterkeys TKL 
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evolv
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ek supremacy evo ek GTX 1080 full cover block  EK vardar F1 windows 10 pro 
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Philips 40" 4K LED BDM4065UC/00 GW2750 GW2750 CM masterkeys TKL 
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post #2975 of 18708
Quote:
Originally Posted by smoke420 View Post

Have to say I was looking forward to getting this case. The only case I could find with a reasonable price that could fit all my gear without modding. Now after three weeks and two damaged cases I could never recommend this case to anyone. The boxes were not damaged but the cases are actually getting worse. The first one had the fan cover on the front panel broke so it wouldn't close. The second one had all the clips that hold the front panel broke and the led wire was ripped out of the connector. Not sure who to blame Phanteks, Newegg, or UPS but it doesn't matter at this point. I am not waiting another 2 weeks for a broken case.

I have to partially agree. I bought one case from Scan in the UK which was damaged (Packaging was fine), they got Phanteks to send a replacement side panel which came from overseas, when this arrive the packaging was appalling and as expected was damaged inside:






I then returned the entire case and tried to purchase from Overclockers UK which took over a month for them to get my order together before i finally decided to cancel it. I then ordered from Scan again who finally delivered the case in nearly mint condition (There are some slight scratches on the side panel but these can only be seen if caught in the right light)

Quote:
Originally Posted by owcraftsman View Post

Here's the way my EP came from New Egg fortunately I had no issue other than the still unresolved cloudy side panel glass. Took them 5 weeks to finally reply and I still have no idea what their intentions are based on the quoted email below.

Their response:


Not sure who patched the box for shipping or during shipping but this is the way I got it.
Warning: Spoiler! (Click to show)























That is dreadful... I am speechless.
post #2976 of 18708
Your guy's horror stories are scaring me away! Now km reconsidering modding my case to heck.
post #2977 of 18708
Quote:
Originally Posted by owcraftsman View Post

Here's the way my EP came from New Egg fortunately I had no issue other than the still unresolved cloudy side panel glass. Took them 5 weeks to finally reply and I still have no idea what their intentions are based on the quoted email below.

Their response:


Not sure who patched the box for shipping or during shipping but this is the way I got it.
Warning: Spoiler! (Click to show)























Man. That looks like Ace Ventura delivered your case.
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post #2978 of 18708
Ouch, that sucks frown.gif

Mine came from Amazon (and it was the last one they had) in 2 days with not so much as a scratch on the box. (first pc case I ever got with the box so pristine)

Must remember to tip my fedex driver at xmas.
post #2979 of 18708
Yup The Enthoo Primo is a no go. Tried Phanteks and the guy that answered the phone sounded like he was on something. Normally that wouldn't bother me but the guy was no help. He just keeps saying no problem we will send you the parts just shot us an email. Tried to get clarification on what was needed in this email, no help. I send them original invoice, RMA invoice, and pictures of the damage. No response from Phanteks. I give up, after a 3 week wait and multiple calls all you get is 24 hours to answer an e-mail. I don't think that's unreasonable. I than contacted Newegg for another RMA, this time for a full refund. Newegg also paid for UPS to pick the package up at my door and refunded the money I paid to get it picked up the first time.

This has been a horrible experience and its not over yet. Another 2 weeks to get my money back and I still didn't get the case I wanted. I also have parts being delivered today from Performance-pcs for a build that's not going to happen now. Guess I will get the air 540 and give my brother the extra 360 rad.
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Western Digital 1tb 7200rpm Corsair H50 Push/Pull (external rad) Ultra U12-40659 Carbon X4 shin-etsu thermal com... windows 7 ult,Ubuntu,xp mc edition 
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post #2980 of 18708
Thread Starter 
Quote:
Originally Posted by jameyscott View Post

Your guy's horror stories are scaring me away! Now km reconsidering modding my case to heck.
Don't give up. These kinds of issues are not the norm. For every one like these there are many received with no damage at all and the few that do have issues with front latch or whatever Phanteks customer service has sent immediate replacements, usually received in less than a week.
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