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[Official] Case PHANTEKS Case Club for lovers & owners - Page 341

post #3401 of 19149
Quote:
Originally Posted by Unicr0nhunter View Post

Hmmm, they didn't send me any extra latches, which is why I went out and spent more than $20 to buy extras myself.

. In fact. they made me go through a bunch of replies back and forth for more than a week before they even decided to go ahead and send me replacements. Almost every time I inquired about it or answered a question they had they failed to get back to me until I replied a second time a day or more later asking what's up.

It seems every one else has had a different experience with them than me but to tell the truth they really pissed me off and I have been VERY disappointed in Phanteks support over the whole experience. I hope I never have to deal with them again and seriously doubt that I'll ever buy another Phanteks product because of it.

Matter of fact, here's the email chain after I first contacted support on Nov 24 and it took many back and forths until they finally shipped out on Dec 3 and I didn't receive it until more than a week after that. The whole time, several weeks in all, I couldn't even put the front grill on my new case.


The latches are junk imho - not strong enough for their intended use. They really ought to think about replacing them with a stronger version or else at least supply everyone a handful of extras in the accessories box that comes with the case.

Sound Terrible mate mad.gif

well i was pretty pissed at them maybe they sent me 2 extra too cool me down or something.

In the mail i wrote something like:
Im a student i save month to buy high quality products like this and then they are GODAMN BROKE, that a part dosnt work okey. but scratches in the window. thats not quality!
maybe i go and buy a corsair 900D instead.

Well from there on everything went smooth biggrin.gif
post #3402 of 19149
I might just mod mine with some small neodymium magnets so I don't have to mess with the latches
post #3403 of 19149
Thread Starter 
Quote:
Originally Posted by grifftech View Post

I might just mod mine with some small neodymium magnets so I don't have to mess with the latches
Good idea. Please keep us informed if you do. Maybe make a tutorial of it? thumb.gif
post #3404 of 19149
Quote:
Originally Posted by grifftech View Post

I LOVE that idea, I am going to find a nice bright blue to do mine in.

Quote:
Originally Posted by simsim44 View Post

that thought already crossed my mind, it was a short trip rolleyes.gif

The spray paint i used is called Kobra, they have lots of colours, it sticks well and dries within minutes.
post #3405 of 19149
K-10081 looks like a winner. wink.gif
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RAMRAMHard DriveHard Drive
Patriot Viper Xtreme 8GB Desktop Module Kit - D... Patriot Viper Xtreme 8GB Desktop Module Kit - D... OCZ Vertex 3  WD Blue  
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Samsung 22X DVDRW Sata  Samsung Blu-Ray Combo 12X SH-B123L/BSBP Corsair H80 Windows Home prem 7-64 
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HannSpree SL231 23" HannSpree SL231 23" Microsoft Ergonomic 4000 Corsair HX 1000 
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Tt Chaser MK-1 Full Tower Logitech G500 S&S Steel On board to Logitech's X530 
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FX 9590,  ASUS SABERTOOTH 990FX R2.0 AM3+ AMD 990FX SATA ... SAPPHIRE 100363VXSR Radeon R9 280X 3GB 384-Bit ... SAPPHIRE 100363VXSR Radeon R9 280X 3GB 384-Bit ... 
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AMD Radeon™ RP1866 Performance Series 16GB AMD Radeon™ RP1866 Performance Series 16GB Vertex 4 256g  Vertex 4 512g  
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OCZ Vector Series VTR1-252AT3-512G  Western Digital WD10EZEX 1TB blue  Western Digital WD10EZEX 1TB blue  SAMSUNG Black 12X BD-ROM 16X DVD-ROM 48X CD-ROM... 
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post #3406 of 19149
too bad I don't live in the UK
Hells Fear
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AMD FX-6100 Asus M5A99X-EVO HiS IceQ.X 6790 HiS IceQ.X 6790 
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Samsung 22X DVDRW Sata  Samsung Blu-Ray Combo 12X SH-B123L/BSBP Corsair H80 Windows Home prem 7-64 
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HannSpree SL231 23" HannSpree SL231 23" Microsoft Ergonomic 4000 Corsair HX 1000 
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Tt Chaser MK-1 Full Tower Logitech G500 S&S Steel On board to Logitech's X530 
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Corsair Ram Cooler 
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FX 9590,  ASUS SABERTOOTH 990FX R2.0 AM3+ AMD 990FX SATA ... SAPPHIRE 100363VXSR Radeon R9 280X 3GB 384-Bit ... SAPPHIRE 100363VXSR Radeon R9 280X 3GB 384-Bit ... 
RAMRAMHard DriveHard Drive
AMD Radeon™ RP1866 Performance Series 16GB AMD Radeon™ RP1866 Performance Series 16GB Vertex 4 256g  Vertex 4 512g  
Hard DriveHard DriveHard DriveOptical Drive
OCZ Vector Series VTR1-252AT3-512G  Western Digital WD10EZEX 1TB blue  Western Digital WD10EZEX 1TB blue  SAMSUNG Black 12X BD-ROM 16X DVD-ROM 48X CD-ROM... 
CoolingCoolingCoolingCooling
XSPC Raystorm AX240 Extreme Universal CPU Water... looking at heat killers for gpu's #16026 need X2 XSPC EX360 Triple 120mm Low Profile Split Fin R...  EK-D5-VARIO-XTOP-PL-W/PUMP (2nd pump) 
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CPUMotherboardGraphicsGraphics
AMD FX-6100 Asus M5A99X-EVO HiS IceQ.X 6790 HiS IceQ.X 6790 
RAMRAMHard DriveHard Drive
Patriot Viper Xtreme 8GB Desktop Module Kit - D... Patriot Viper Xtreme 8GB Desktop Module Kit - D... OCZ Vertex 3  WD Blue  
Optical DriveOptical DriveCoolingOS
Samsung 22X DVDRW Sata  Samsung Blu-Ray Combo 12X SH-B123L/BSBP Corsair H80 Windows Home prem 7-64 
MonitorMonitorKeyboardPower
HannSpree SL231 23" HannSpree SL231 23" Microsoft Ergonomic 4000 Corsair HX 1000 
CaseMouseMouse PadAudio
Tt Chaser MK-1 Full Tower Logitech G500 S&S Steel On board to Logitech's X530 
Other
Corsair Ram Cooler 
CPUMotherboardGraphicsGraphics
FX 9590,  ASUS SABERTOOTH 990FX R2.0 AM3+ AMD 990FX SATA ... SAPPHIRE 100363VXSR Radeon R9 280X 3GB 384-Bit ... SAPPHIRE 100363VXSR Radeon R9 280X 3GB 384-Bit ... 
RAMRAMHard DriveHard Drive
AMD Radeon™ RP1866 Performance Series 16GB AMD Radeon™ RP1866 Performance Series 16GB Vertex 4 256g  Vertex 4 512g  
Hard DriveHard DriveHard DriveOptical Drive
OCZ Vector Series VTR1-252AT3-512G  Western Digital WD10EZEX 1TB blue  Western Digital WD10EZEX 1TB blue  SAMSUNG Black 12X BD-ROM 16X DVD-ROM 48X CD-ROM... 
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ASUS VS Series VS238H-P Black 23" 2ms HDMI LED ... Natural Ergonomic Keyboard 4000  CORSAIR Professional Series Gold AX1200   Phanteks Enthoo Series Primo  
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post #3407 of 19149
Quote:
Originally Posted by doyll View Post

My guess is they do not have LED replacement strips in stock.

These push to latch / push to unlatch clips are easily broken if the cover is pulled open. When they are pushed in enough the unlatch and cover opens wih no effert. I suspect many have been broken becasue of the amount of pressure needed to unlatch them. thumb.gif

Not to sound harsh but someone asking me for replacement parts 3 times would have me wondering if they were taking advantage of me. wink.gif


the case arrived with both front catches broken and the front panel loose in the box. As for them being easy to un latch,for some reason my front panel when fitted has no give to be able to be pushed in to un latch itself. Even when I try to push it on i have to hold each side with my thumbs and really push it hard. It is like the panel is hitting the case before being grabbed by the clip.

It is definately not a user fault as they have revised the catches. They are 1 of 2 things they have emended for the revision 2 case.


Iv'e told them I'm not concerned about the strip it's the catches I''m in need of, I can't understand how 4 weeks ago they agreed to send more, and now they are telling me they need to make sure they send the right parts. it took me 5 emails to get that reply.
post #3408 of 19149
Quote:
Originally Posted by Unicr0nhunter View Post

And I've never gotten Thanksgiving day off, much less multiple days for it. Don't personally know anyone who has. Everyone and I mean everyone I know who does get the day off has to go back on Friday after. Even public school is in on that Friday around here. Banks are open, etc. Customer service should be open for ANY business during that period or they should at least have a notice to customers about it. not leaving open cases hanging without knowing what's going on.

It's quite common in my neck of the woods, .....kind alike all the holidays being moved to Monday. With many transitioning to families being spread out all across the country due to job relocations, and retiring to the south, it's common for people to travel and visit family at a distance and the opportunity for a 4 day weekend makes it possible. It's one of the biggest travel periods of the year for the airline industry. Many employers have re=negotiated union contracts exchanging holidays like Columbus day for the Friday after Thanksgiving. Another common option is ya have a choice of election day of thanksgiving.




\\
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911 Carrera
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2 x SAMSUNG 840 Pro Series MZ-7PD256BW 2.5" 256GB (2 x Seagate ST2000DX001 2TB 7200 RPM 64MB Cach... Asus BW-12B1ST/BLK/G/AS Blue Ray Writer 1 x Alphacool NexXxoS XT45-420 + 1 x Alphacool ... 
CoolingCoolingCoolingCooling
1 x Swiftech 35x2 w/ Heatsink and NB Fan EK -MultiOption RES X3 250 White Acetal Reservoir 5 x PH-F140SP_BK_BLED + 5 x PH-F140SP_BK E22 Rigid 10/12 Acrylic Tubing and Bitspower Ma... 
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post #3409 of 19149
Love this case waiting on the white version!!! drool.gif
post #3410 of 19149
Thread Starter 
Quote:
Originally Posted by paulyoung View Post

the case arrived with both front catches broken and the front panel loose in the box. As for them being easy to un latch,for some reason my front panel when fitted has no give to be able to be pushed in to un latch itself. Even when I try to push it on i have to hold each side with my thumbs and really push it hard. It is like the panel is hitting the case before being grabbed by the clip.

It is definately not a user fault as they have revised the catches. They are 1 of 2 things they have emended for the revision 2 case.

Iv'e told them I'm not concerned about the strip it's the catches I''m in need of, I can't understand how 4 weeks ago they agreed to send more, and now they are telling me they need to make sure they send the right parts. it took me 5 emails to get that reply.
The same pressure it takes to get them latched is what it takes to get them un-latcheded.
  • Did they end up with the latches being too hard for many to use them? Yes they did.
  • Does everyone who tried to unlatch them know that they must push very hard to get them to unlatch? No they do not.
  • But that does not excuse users who break them by pulling them open.
  • Everyone needs to remember
    • Push to latch
    • Push to unlatch.
    • Pulling will break them!

The first time I unlatched mine I thought my thumbs would break before the latch released. thumb.gif
Edited by doyll - 3/23/14 at 5:59pm
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