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Android Boot Loop Problem/Virus?

post #1 of 8
Thread Starter 
My younger sister's android has been stuck in a boot loop for awhile now, we assumed it was the battery so we bought a new one(I know NOTHING about phones, I've never owned one).

Turns out that wasn't the issue, no big deal 5 dollars, so I then(after much longer then it should have taken) managed to factory reset the phone. This solved the boot loop problem, but once I plugged the SD card with all her apps/pictures/etc. and restarted the boot loop returned.

So as someone who knows NOTHING about phones, I'm assuming this is some android virus' doing. So I want to know, is there any software that can detect the android viruses if I connect it to my PC? Will traditional software such as Malware Bytes' do it, or do I need special software for android. Should I just buy another SD card and see if that fixes it?

Any insight to this would be much appreciated. Thanks.
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post #2 of 8
Why don't you just move all the important files off the sdcard and reformat it? It's possible the phone has a virus but there could also be some kind of hardware problem going on.
post #3 of 8
Thread Starter 
Quote:
Originally Posted by IchibahnSLC View Post

Why don't you just move all the important files off the sdcard and reformat it? It's possible the phone has a virus but there could also be some kind of hardware problem going on.

I'll try that now.
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post #4 of 8
Thread Starter 
So it still goes into a boot loop even though I've re-formated everything, but only after being turned off after the format... not a clue what the issue could be. It also persists once I remove the SD card as well...
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post #5 of 8
It's more likely it's a hardware problem. Android viruses are possible but not that common unless you are installing unknown off market apps. It could still be possible but less likely. If you can get the phone to a point where it boots you could try one of the many android av apps like avast or avg. There is no way I know of that you can scan it from your computer. It would have to be pretty sophisticated virus which is why I think it may just be hardware fault. If the phone is not rooted it would have to somehow gain root access on its own to put itself on the system partition if it is surviving a reset.

What phone is it?
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post #6 of 8
Thread Starter 
Quote:
Originally Posted by cavallino View Post

What phone is it?

It is a Samsung Exhibit 4G SGH-T759 (T-Mobile)

*edit* It's also not rooted.
Edited by Alanim - 8/15/13 at 12:05pm
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post #7 of 8
Thread Starter 
Ok, I've found what causes the boot loop issue now, turns out it's not the SD card causing the issues but the wifi.

Once wifi is turned on the boot loop happens until I turn it off.
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post #8 of 8
Do a heimdall restore?
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