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Fry's Won't Accept a CPU Return if CPU Marking Are Gone!

post #1 of 7
Thread Starter 
I tried to return a 4770K to Fry's since it hangs on post sometimes at the CPU LED on a M6E.

I used CL Pro and CL tells you to use the supplied buff pad to prep the top of the CPU and the bottom of the HSF.

Well the buff pad erases the markings on top of the CPU and now Fry's will not let me return it for a refund.

Has anyone else had this problem when trying to return a CPU with out the markings on top?
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4770K @ 4.7GHz / 4400MHz Asus Sabertooth Z87 Gigabyte GTX 780 OC 8GB G.Skill Trident X 9-11-11-31-1T @ 2400MHz 
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My System
(14 items)
 
  
CPUMotherboardGraphicsRAM
4770K @ 4.7GHz / 4400MHz Asus Sabertooth Z87 Gigabyte GTX 780 OC 8GB G.Skill Trident X 9-11-11-31-1T @ 2400MHz 
Hard DriveOptical DriveCoolingOS
OS SSD 840 Pro 256GB / FSX SSD 840 Pro 256GB LG DVD Thermalright SB-E x2 Win7 Ult 64b 
MonitorKeyboardPowerCase
Viewsonic VP2655wb 25.5" IPS LCD Logitech Wireless EX1110 w/Mouse Corsair AX860i CM HAF-X 
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post #2 of 7
Haven't ever had this problem before but if Fry's won't accept it then try an RMA to Intel. Although it is extremely rare for a CPU to ship broken, I would RMA the motherboard. Are you sure there were no bent pins? Best of luck to you OP.
post #3 of 7
Well they could argue that buffing the top like that did something to the CPU. You changed the product physically which in almost all cases unless you have extended warranty's or something, will void it.
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Intel I7 7700K GIGABYTE AORUS GA-Z270X-Gaming K7 Gigabyte AORUS GeForce GTX 1080 Ti Corsair Vengeance RGB LED 16GB PC4-24000 
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Samsung 850 EVO 250GB EK Predator 240mm Windows 7 x64 Das Keyboard 4 Professional CherryMX Blue 
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Seasonic X750 Gold Corsair Carbide Air 540 Logitech G900 Schiit Bifrost Uber W/ USB Gen 2 DAC 
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Hobbes
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Intel I7 7700K GIGABYTE AORUS GA-Z270X-Gaming K7 Gigabyte AORUS GeForce GTX 1080 Ti Corsair Vengeance RGB LED 16GB PC4-24000 
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Samsung 850 EVO 250GB EK Predator 240mm Windows 7 x64 Das Keyboard 4 Professional CherryMX Blue 
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Seasonic X750 Gold Corsair Carbide Air 540 Logitech G900 Schiit Bifrost Uber W/ USB Gen 2 DAC 
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Schiit Asgard 2 Headphone Amp Audioengine N22 Speaker Amp AudioQuest Nighthawk Audioengine P4 Monitors. 
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post #4 of 7
Are you really surprised? Taking the time to install and boot to find out which CPU is which would be painstakingly expensive.

Definitely try Intel. Explain to them why the print is no longer there. They'll accept it, they'd have to since they offer the Tuning Protection plan. Can't imagine how many CPUs they get through that program that no longer have print on them.

Good luck thumb.gif
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So Quiet
(16 items)
 
Router
(10 items)
 
 
CPUMotherboardGraphicsRAM
5820K X99-A EVGA GTX 1060 6GB SSC GSkill Ripjaw V 4x8GB 
Hard DriveCoolingOSMonitor
Samsung 950 Pro 512GB Noctua NH-D15S 10 EDU 2x Dell U2715H 
KeyboardPowerCaseMouse
CM Storm gunmetal and browns Cooler Master V850 Cooler Master XB EVO Logitech G403 
Mouse PadAudioAudioOther
TECKNET Fluance SX6  S.M.S.L SA-60 Intel PRO/1000 PT Quad Port 
CPUMotherboardRAMHard Drive
Intel Xeon E3-1225 V3 Gigabyte H81M-DS2V Crucial Ballistix Sport 2X2GB  Hitachi Deskstar 320GB 
CoolingOSPowerCase
Cryorig M9i pfSense Capstone 450W Rosewill RSV-L4500 
OtherOther
Intel 9301CT Intel 9301CT 
CPUMotherboardGraphicsRAM
Intel Xeon E3-1225 V3 Asrock Rack C226 WS HD P4600 Crucial 16GB ECC  
Hard DriveHard DriveHard DriveOptical Drive
Crucial MX100  4 WD Red 2TB RAID 0+1 HGST Deskstar NAS 4TB Yep 
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Stock Windows Server 2012 R2 Standard Seasonic 450RM Rosewill RSV-L4500 
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Intel PRO/1000 PT Quad Port 
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post #5 of 7
Intel might not take it in either, they need the numbers from IHS to accept the RMA, even under the Tuning Protection plan. you may try, but they may refuse, try to contact them over Intel Chat over this. if you do want to buy Intel Tuning Protection Plan anyways (it's just $25), keep in min that it comes into effect after 30 days from purchase.
post #6 of 7
Intel won't take it, physical alterations like this are explicitly listed as voiding the warranty.

Even letting them know you used Liquid Pro or Liquid Ultra might be cause for them to deny RMA.
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5820K @ 4.3/3.6GHz core/uncore, 1.225/1.2v Gigabyte X99 SOC Champion (F22n) 2x Sapphire R9 290X Tri-X OC New Edition (10036... 4x4GiB Crucial @ 2667, 12-11-12-27-T1, 1.37v 
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Plextor M6e 128GB (fw 1.05) M.2 (PCI-E 2.0 2x) 2x Crucial M4 256GB 4x WD Scorpio Black 500GB Cooler Master Nepton 280L 
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Windows 7 Professional x64 SP1 BenQ BL3200PT Filco Majestouch Tenkeyless (MX Brown) Corsair RM1000x 
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Fractal Design Define R4 Logitech G402 Realtek ALC1150 + M-Audio AV40 
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X5670 @ 4.4/3.2GHz core/uncore, 1.36 vcore, 1.2... Gigabyte X58A-UD5 r2.0 w/FF3mod10 BIOS Reference R9 290X w/Stilt's MLU 1000e / 1375m E... 2x Samsung MV-3V4G3D/US @ 2000, 10-11-11-30-T1,... 
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Primary
(15 items)
 
Secondary
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In progress
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CPUMotherboardGraphicsRAM
5820K @ 4.3/3.6GHz core/uncore, 1.225/1.2v Gigabyte X99 SOC Champion (F22n) 2x Sapphire R9 290X Tri-X OC New Edition (10036... 4x4GiB Crucial @ 2667, 12-11-12-27-T1, 1.37v 
Hard DriveHard DriveHard DriveCooling
Plextor M6e 128GB (fw 1.05) M.2 (PCI-E 2.0 2x) 2x Crucial M4 256GB 4x WD Scorpio Black 500GB Cooler Master Nepton 280L 
OSMonitorKeyboardPower
Windows 7 Professional x64 SP1 BenQ BL3200PT Filco Majestouch Tenkeyless (MX Brown) Corsair RM1000x 
CaseMouseAudio
Fractal Design Define R4 Logitech G402 Realtek ALC1150 + M-Audio AV40 
CPUMotherboardGraphicsRAM
X5670 @ 4.4/3.2GHz core/uncore, 1.36 vcore, 1.2... Gigabyte X58A-UD5 r2.0 w/FF3mod10 BIOS Reference R9 290X w/Stilt's MLU 1000e / 1375m E... 2x Samsung MV-3V4G3D/US @ 2000, 10-11-11-30-T1,... 
RAMHard DriveHard DriveHard Drive
1x Crucial BLT4G3D1608ET3LX0 @ 2000, 10-11-11-3... OCZ (Toshiba) Trion 150 120GB Hyundai Sapphire 120GB 3x Hitachi Deskstar 7k1000.C 1TB 
CoolingOSPowerCase
Noctua NH-D14 Windows 7 Pro x64 SP1 Antec TP-750 Fractal Design R5 
Audio
ASUS Xonar DS 
CPUMotherboardGraphicsRAM
i7-6800K @ 4.3/3.5GHz core/uncore, 1.36/1.2v ASRock X99 OC Formula (P3.10) GTX 780 (temporary) 4x4GiB Crucial DDR4-2400 @ 11-13-12-28-T2, 1.33v 
Hard DriveHard DriveCoolingOS
Intel 600p 256GB NVMe 2x HGST Travelstar 7k1000 1TB Corsair H55 (temporary) Windows Server 2016 Datacenter 
PowerCase
Seasonic SS-860XP2 Corsair Carbide Air 540 
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post #7 of 7
i always thought that it is a common knowledge that removing those markings will void warranty/returns.
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