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Domain sniffing and blocking- Legal/ethics question

Poll Results: Leg to stand on? (2 prefferably)

 
  • 33% (1)
    YES! Seek legal action
  • 66% (2)
    No! Can't do a thing about it
3 Total Votes  
post #1 of 10
Thread Starter 
legal question for fellow geeks and/or tech law specialists.

Is it legal for a "company A" to block all Legitimate and sometimes confidential e-mail from "Company B's" domain, to "Company B's" customer database that have a Domain registered with "Company A's" service??

We are "Company B" and this is not only annoying, but can potentially make the business suffer if we cannot communicate with customers via e-mail as we regularly get technical questions regarding service and we send invoices etc through to our customers

"Company A" Used to host our business domain but we have since moved elsewhere and manage it all ourselves.

It has been working up until recently, and I know for a fact that "Company A" is doing this on purpose and is completely unethical.

What are our rights?? Of course the law will be different for alternate countries/states but I am curious to know anyone's thoughts on the matter


Cheers guys/gals

Mike
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post #2 of 10
What coutry?

And yes, company a can do whatever they want with there access to the interent, if they chose to block out company B they can do.


Unethical yes, legal problem no

Also it may not be them, allot of peoples emails stop working as they just dont do things properly, have you set up everything you need properly when you migrated?
* Have you done your SPF?
* Have you done your DKIM?
* Have you done your rever hostname lookup?
* Hvae you checked to make sure your not on any blacklists (IE spamhouse)
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post #3 of 10
Thread Starter 
we are in New Zealand

Yes everything has been moved correctly as the "blacklisting" has only just come into effect a week ago and we have been independent for several months now. It is ONLY that company's email customers (our customers first and foremost) that are rejecting our own email addresses.

I believe it is a personal matter between the owner of said company and the one I work for.

I will have to scour the terms and conditions to see if they have the right to do so.
If they do, so be it.

If not... small claims court it will be, as this is costing us time and money every day that we cannot reply to these customers.

Everyone not on their domain however is receiving our e-mail just fine
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post #4 of 10
The way I am understanding this is that your previous ISP is blocking mail is being blocked to other customers they have. The question of legality is totally the question of what the content of the mail is and the laws of the country you are in. Your country could have strict laws regarding what they classify as junk email, if the email you are sending meets certain criteria then the ISP could be mandated by law to block said mail. You really need to seek more legal advise that can help make a determination on this.
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post #5 of 10
Thread Starter 
Not an ISP issue sorry, they are a website and mail hosting company so the ISP is not involved thumb.gif
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post #6 of 10
I'm confused. You have a domain name that you bought but you host all the other services? And now e-mails aren't being forwarded and you suspect it's the people who you bought your domain name from?

A simple solution would be to move your domain name off their name servers.
post #7 of 10
Thread Starter 
The company used to host our website, we are NO LONGER on their name server as of ~Feb this year

The issue is that we had/have customers with websites and email addresses registered with said company and starting from a couple of weeks ago, that company is blocking OUR emails to OUR customers that are registered on THEIR name servers.

We are a Computer sales and service company and we need to be able to contact these customers via email
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post #8 of 10
Quote:
Originally Posted by Wiffinberg View Post

The company used to host our website, we are NO LONGER on their name server as of ~Feb this year

The issue is that we had/have customers with websites and email addresses registered with said company and starting from a couple of weeks ago, that company is blocking OUR emails to OUR customers that are registered on THEIR name servers.

We are a Computer sales and service company and we need to be able to contact these customers via email

Ahh I see. Well I don't think they're breaking any laws, but you might still have enough of a case to sue for damages.

You could also offer 3 months free hosting and free domain and mail transferral to your clients to encourage them to switch onto hosts you own or trust. Or even just threaten that to the existing hosts in the hope that the loss of business will scare them into playing nice.

However, and I can't stress this enough, you need to seek a professional on this. I'm not a lawyer, my advice could be more damaging than good (eg the transfer threat could be seen as blackmail and there might not be any case for damages here so threatening legal action might weaken your position).
post #9 of 10
Thread Starter 
Yea we are attempting to move most of the custys to our services but there could be an issue with that too like you said.

Plain and simple if the customer wants to move its totally their choice thumb.gif , we already have had a few move because they themselves think its unethical and they have had issues getting support with misc email website issues

I know you say your not a professional, but in you opinion do you think I have a case for damages?
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post #10 of 10
Quote:
Originally Posted by Wiffinberg View Post

Yea we are attempting to move most of the custys to our services but there could be an issue with that too like you said.

Plain and simple if the customer wants to move its totally their choice thumb.gif , we already have had a few move because they themselves think its unethical and they have had issues getting support with misc email website issues

I know you say your not a professional, but in you opinion do you think I have a case for damages?
I really wouldn't like to say. It's an avenue I'd explore if it's genuinely costing your business money, but regardless of what you decide, I do think it's well worth having a consolation with a solicitor as I wouldn't be the slightest bit surprised if they haven't already done the same themselves (after all, there's also the slim chance that they could just be posturing themselves, waiting for you to slip up).

With stuff like this, I wouldn't trust the opinions of randoms on an IT forum because it's your business you're betting on. smile.gif
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