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[ORIGIN/EA] The Origin Great Game Guarantee - Page 18

post #171 of 189
Well done EA, well done.
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post #172 of 189
Quote:
Originally Posted by Swolern View Post

Origin is still horrible!!!

I just contacted Origin yesterday about a game I bought from them that wont activate because the application states it was activated too many times. Origin rep said their is nothing he can do about it! I asked him for other options as i purchased the game from Origin and did not steal it. He basically hung up on me without giving me an answer as he ended our chat session after waiting for an hour just to get into chat!!!

i find that hard to believe, i had that exame same issue 3x already and ea never failed to help me, it got fixed less than an hour everytime.
ask me how long did it took me to get my batman arkham city "activation limit reached" fixed in my steam account, it took more than a week.
Edited by ghostrider85 - 8/22/13 at 4:46am
post #173 of 189
Try again. Stop being a yellowbelly and lazy.
Or try calling EA on the phone. Either way, you'll reach a different person.

Sometimes if you want something, you have to sweat and toil for it.
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post #174 of 189
Quote:
Originally Posted by ghostrider85 View Post

i find that hard to believe, i had that exame same issue 3x already and ea never failed to help me, it got fixed less than an hour everytime.
ask me how long did it took me to get my batman arkham city "activation limit reached" fixed in my steam account, it took more than a week.
had my activation code not working when I bought BF 2142 long time ago, and I just mailed them a picture of my code and they mailed me back with a new activation code within 12 hours. I was pretty impressed.
post #175 of 189
Quote:
Originally Posted by EnigmaMH View Post

had my activation code not working when I bought BF 2142 long time ago, and I just mailed them a picture of my code and they mailed me back with a new activation code within 12 hours. I was pretty impressed.
Had a problem with BFBC2 when i brought it, was satisfied with their customer service.
No complaints from me atm
post #176 of 189
Quote:
Originally Posted by Mike395 View Post

Honestly, I'm no fan of the company but this actually makes me think more highly of EA. I'd have imagined they'd have told you to check Gamestop's return policy and wash their hands of it, but they actually offered you a solution to return the game to your local retailer or a free game. If I called and was given these options when I didn't even buy the game from them directly, I wouldn't hesitate to buy their games again based on this experience.

Don't get me wrong about EA. I don't hate EA. I like the millions who buy games, just want these game developers to be accountable.
The problem I had with the deal from EA, was the games offered were paid content. In reality I never got a return/refund, just a way to pay EA more money.
Once EA said the game was buggy and a deal to pick from some other game for composition. I asked if I could get the BF3 premium dlc. Thier answer was no.
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post #177 of 189
Quote:
Originally Posted by tango bango View Post

Don't get me wrong about EA. I don't hate EA. I like the millions who buy games, just want these game developers to be accountable.
The problem I had with the deal from EA, was the games offered were paid content. In reality I never got a return/refund, just a way to pay EA more money.
Once EA said the game was buggy and a deal to pick from some other game for composition. I asked if I could get the BF3 premium dlc. Thier answer was no.

How were they not taking accountability by offering to either A. help you get a refund through the retailer you bought your game from or B. give you a choice of a free game of their suggestion? Because you couldn't get the exact game/DLC you wanted or because they couldn't directly refund you because you bought the game through another retailer? You're not really making your case look any better.

To most other people, this is actually an example of good customer service.
post #178 of 189
I'm quite confused on those putting down Origin and especially their customer support are the same praising Steam. Steam has probably one of the worst customer support I have dealt with. Origin on the other hand, was very helpful every time I dealt with them.

Then we have the whole DRM argument. You know how it goes. Origin is some terrible DRM and Steam is saving us from all that is evil in the gaming world. Oh wait, Steam is some of the strictest form of DRM there is.

If you don't like Origin that's fine, but plenty don't mind it. I even see people complaining about Origin because of the recent Humblebundle. What can you possibly complain about with what they are doing?
post #179 of 189
Quote:
Originally Posted by ignite View Post

I'm quite confused on those putting down Origin and especially their customer support are the same praising Steam. Steam has probably one of the worst customer support I have dealt with. Origin on the other hand, was very helpful every time I dealt with them.

Then we have the whole DRM argument. You know how it goes. Origin is some terrible DRM and Steam is saving us from all that is evil in the gaming world. Oh wait, Steam is some of the strictest form of DRM there is.

If you don't like Origin that's fine, but plenty don't mind it. I even see people complaining about Origin because of the recent Humblebundle. What can you possibly complain about with what they are doing?

It's EA. They've been around longer than pretty much everyone, which gives customers a long time to have one bad experience that will forever color their opinion of anything involving EA. Give it time, Steam will have a huge hatelist as well. In the meantime, I am not surprised to see people posting "How dare they offer me a refund!"
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post #180 of 189
Quote:
Originally Posted by roleki View Post

It's EA. They've been around longer than pretty much everyone, which gives customers a long time to have one bad experience that will forever color their opinion of anything involving EA. Give it time, Steam will have a huge hatelist as well. In the meantime, I am not surprised to see people posting "How dare they offer me a refund!"
Vavle and steam is not new to the gaming community.
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