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Who has the best customer support?

post #1 of 5
Thread Starter 
MSI, EVGA, Sapphire, XFX, Zotac? I know I'm not dealing with PowerColor any more. They're the main reason I sent back by two 7950's. I wanna buy a new GPU soon(maybe even wait for the 9000 series) and I want to know which manufacturer offers the best customer service.

My experience so far:

EVGA: Website looks good. Warranty service is excellent. Advisors know their stuff and are polite. They reply quickly and efficiently and their software is high-quality. They might be a bit more expensive but if you want to have some of the best support available, they're the ones you want. They also have EVGA step-up which is quite frankly, one of the best things in the business.

8/10

PowerColor: Website looks like something my 4 year old cousin designed. They're borderline impossible to reach(at least from Canada), they take ages to reply to their emails. Their warranty services suck, you can't transfer them. RMA is terrible. Seems the advisors aren't even located in NA and are being outsourced to a different continent to save money. I don't ever want to deal with them any more. The cards I had were working properly but their service is so atrocious I simply decided I wanted nothing to do with them any more.

3/10

Who should I go choose and expect a good service from? MSI? Sapphire?
HKiNg 2.0
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HKiNg 2.0
(17 items)
 
  
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i7-4790K Z97 Sabretooth Mark 2 ASUS NVIDIA Geforce GTX 1080 Founder's Edition ASUS NVIDIA Geforce GTX 1080 Founder's Edition 
RAMHard DriveHard DriveHard Drive
Kingston HyperX Beast Samsung EVO 850 500GB Kingston Digital 480GB Western Digital Black Caviar 500GB 
Hard DriveHard DriveCoolingOS
Seagate Backup Plus 3 Samsung Evo 850 500 GB Corsair H60i Windows 10 
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Corsair HM 850 Cooler Master HAF 932 Advanced Cougar 700M Gaming Mouse Turtle Beach Earforce Bravo  
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Logitech X-230 
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post #2 of 5
From my experience, EVGA has had the best customer service. MSI isn't too bad either; although, I don't think they are as good as EVGA.
post #3 of 5
I enjoy MSI products! I've never had to deal with RMA so that is also a plus.
Big Black Thunder
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Big Black Thunder
(34 items)
 
  
CPUMotherboardGraphicsRAM
Ivy Bridge i7 - 3770k @ 3.50GHz Asrock Z77 Extreme 4 980ti G1 12GB Crucial Ballistix Tactical Tracer 
Hard DriveHard DriveHard DriveHard Drive
120gb SSD Samsung 1.5 TB - Samsung 500gb - MacBook Pro Hard Drive 500g - Hitachi 
Optical DriveCoolingCoolingCooling
HP Light-scribe DVD-RW Thermaltake Water 2.0 Extreme 140mm Cougar Vortex 120mm Cougar Vortex 
CoolingCoolingCoolingCooling
120mm Cougar Vortex 120mm Cougar Vortex 120mm Cougar Vortex 140mm Cougar Vortex 
CoolingCoolingCoolingCooling
140mm Cougar Vortex 140mm Cougar Vortex 140mm Cougar Vortex 140mm Cougar Vortex 
CoolingOSMonitorMonitor
140mm Cougar Vortex Windows 8.1 64bit ASUS VS238H-P Black 23" 2ms LCD Dell 1440p 27 inch 
MonitorKeyboardPowerCase
ASUS VS238H-P Black 23" 2ms LCD Razer Ansasi Thermaltake TR2 RX 850W Power Supply NZXT Switch 810 
MouseMouse PadAudioAudio
Razer Deathadder 2013 Steel Series Cyber Acoustics CA 3602 - Platinum - 2.1-channe...  Razer Electra 
OtherOther
Avermedia HD DVR Sunbeam PL-RS-6 Rheosmart 6 Fan Controller 5.25... 
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post #4 of 5
XFX = NO lol.

Had excellent customer service from Sapphire and Zotac, never tried EVGA or MSI.
post #5 of 5
EVGA by far


BFG was good back in the day, sad to see them gone. If your in the EU/Asia then Gainward is up there too.

This is something that is severely lacking on the AMD side. A graphics card company with excellent customer service.
Console Killer
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Console Killer
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Hard DriveHard DriveHard DriveCooling
Samsung 950 Pro M.2 512GB Samsung 840 Evo 1TB Samsung 840 Evo 750GB Thermalright AXP-100 
OSMonitorKeyboardPower
Windows 10 Home Acer XB271HU 165Hz GSYNC Logitech G710+ Corsair SF600 
CaseMouseAudio
SilverStone RVZ02 Roccat Kone XTD Sennheiser Game-Zero Headset 
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