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GA-Z77X-UD3H usb 3.0 problem

post #1 of 7
Thread Starter 
the ports were working fine... then after a short few days away from home, they stopped working.

plugging anything into the ports, the computer doesnt detect it. i've tried various drivers but to no result.

at first, i thought it was cuz dust may have shorted the area, so i cleaned out the computer as best i could with a vacuum.... but still doesnt work.

starting to come to the conclusion its randomly shot... and need RMA...

any ideas/recommendations? this is a friends computer that her friend built for her...

GA-Z77X-UD3H
i7 3770k
Corsair 16gb ram
Samsung SSD
Asus GTX570
post #2 of 7
To get rid off all possibilities that it isn't driver issue I recommend using some Linux Live CD. You can try Ubuntu, Linux Mint or whatever else you prefer.

You can also try to update the BIOS. UD3H has known USB 3.0 issues though, but not failure.
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post #3 of 7
Yikes man sorry. Win 8 or Win 7? I once tried a USB 3.0 driver for win 7 on my win 8 OS, and it caused my USB 3.0's to be unresponsive. You were away from home though, it sounds, so it can't be from installing drivers. What day did it stop working? I think Microsoft sends out updates on Tuesday nights?

E--just switched over to my desktop from iphone and saw your sig rig and that you have win 7.
Edited by nasmith2000 - 8/22/13 at 10:17pm
post #4 of 7
If the ports don't work, not even with USB 2 devices, it might be shot.

I would try a driver reinstall and windows reinstall first, that solved a similar problem i had with the USB 2.0 ports on my Z77X-UP5 TH.
   
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post #5 of 7
Have you installed the Via/Intel USB 3.0 drivers? Because my USB 3.0 ports wouldn't work until I updated to the latest drivers available for the chipset. I believe the ones under the ethernet port are the Intel, and the other ones on the back are VIA if I remember correctly.

Here is a link: http://www.gigabyte.us/products/product-page.aspx?pid=4441&dl=1#dl

  1. Input OS Version
  2. Go down to the USB 3.0 Driver section.
  3. Install both the VIA and Intel Drivers.
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post #6 of 7
Thread Starter 
the usb 2.0's work. not the usb 3.0's. this system is diff from my sig rig. but yes its windows 7. ive tried using the drivers from the site. but to no avail. intel installs easily. have trouble installing the VIA ones. for some odd reason, everything comes up korean. i get to a spot like where it asks u to agree or disagree, i click next and i think it has the option to install or uninstall.. unisntall is grayed out so i pick the working one.. but i get some message (in korean as well) so i cant read it =/

it stopped working on sunday. so dont think it was an update.. and the computer doesnt update automatically anyway.

will try calling gigabyte and seeing if RMA is possible. apparently according to the builder of the comp, the board has been RMA'ed once before due to not all the memory slots working...
post #7 of 7
Thread Starter 
now computer wont stay off with either sleep or shutdown. sleep, it wakes up after a few seconds. shut down, it turns back on.
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