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Reference MSI 7970... Think I need an RMA?

post #1 of 4
Thread Starter 
So the other night, while playing Rise of the Triad (2013 reboot), my video card (MSI 7970 reference) kept locking up the system... It went from running great for hours and enjoying my ass off playing to locking up. At one point after it locked up and immediately rebooting, it was even throwing major display anomalies which usually coincide with a dying GPU (such as checker-boards, colored vertical lines, random areas of corruption, etc). While that eventually went away, now the card will not run normally even at stock... It throttles constantly when stressing it, sometimes display driver crashes and then it locks up, regardless of where I set the power limit, and in games it usually freezes up. The throttling isn't even to a certain speed, it's all over the place. It's been functioning stranger and stranger recently. I had to lower my core clock from 1200 down to 1100 and also reduce the voltage as out of the blue, I started having problems with it - however, that seemed to be ok for a few weeks... Now I'm thinking the chip may be dying... regardless, it's kinda useless right now.

I've got 2 different bios loaded onto the card. 1 is the stock bios (and what I usually use) and the other is the GHz bios (which I had on there to try out before reverting back to the stock one and just over-clocking to my desired frequency since the stock bios actually allowed core voltage control and the GHz bios did not).

I just finished taking the card off the block and checking it out to see if there were any visual problem with the PCB or components... Everything looked OK. I paid particular attention to the VRMs as those always got a bit hot, but as long as I kept the voltage in the right spot, I was OK.

I should mention that throughout all of this, core temp at full-bore load is usually around 45C... I've monitored GPU-Z for temps while stressing it and it's certainly not a temperature issue. Also, again, it's totally out of the blue that it decided to do this as it basically has been functioning normally with the exception of needing to lower the overclock a few weeks back (but that could also be due to the fact that it's summer).

The warranty tags on the back are still in tact as MSI didn't locate any over screws or anything, so I would be able to put the original air-cooler back on.

Which brings me to some questions...

1) Anybody have any possible suggestions before trying RMA with MSI?

2) Anybody dealt with MSI's RMA process before? I'd be interested to hear some experiences.

Over-all, it's kind of a bummer. I've had my fair share of crap luck with video cards over the years, but I will say that this is the first AMD or ATi product that's given me problems... Usually it's my Nvidia GPUs that I've had shoddy luck with.

I don't think I'd be able to wait for RMA anyway, so I'm thinking I may just end up buying another video card for immediate use and selling the replacement 7970 from MSI when it comes in... Thoughts, suggestions?

Thanks for contributing.
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CorpsePC
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Lenovo Y510P
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Hard DriveOptical DriveCoolingCooling
3TB Seagate ST3000DM001 NEC Multi DVD Combo XSPC Raystorm CPU Block XSPC GTX Block & Backplate (x2) 
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post #2 of 4
If it won't run at stock without artifacting it doesn't sound good. Have you tried rolling back/reinstalling your drivers? Granted it's unlikely to be the culprit but you may as well explore all your options first.
Quote:
Originally Posted by TamaDrumz76 View Post


2) Anybody dealt with MSI's RMA process before? I'd be interested to hear some experiences.
I've done more RMAs with MSI than any other company over the years and they've all been completely painless. You fill out a request form online, they email you an RMA approval (usually within the same day) and you ship it off. They have an RMA tracker as well if you want to check your status.

Their turn around time is pretty fast. In each case I've gotten my replacement part back within 2 weeks of my ship date.

I thought MSI put stickers over a screw on all their cards though. IIRC all of mine had one.
post #3 of 4
Thread Starter 
Quote:
Originally Posted by Booty Warrior View Post

If it won't run at stock without artifacting it doesn't sound good. Have you tried rolling back/reinstalling your drivers? Granted it's unlikely to be the culprit but you may as well explore all your options first.
Yeah, I reinstalled drivers... Still exhibiting the behavior. Strangely enough though, right now its kinda working (I didn't game for 24 hours since it was having that display corruption even during POST and boot). I loaded up Mortal Kombat and played for a while... eventually it locks up and the screen turns into vertical lines, but then it returns to desktop after a few CTRL+SHIFT+ESC and whatnot along with some kind of Direct3D error box. I was surprised that it worked at all though... in fact it looked/played great while it was working.
Quote:
I've done more RMAs with MSI than any other company over the years and they've all been completely painless. You fill out a request form online, they email you an RMA approval (usually within the same day) and you ship it off. They have an RMA tracker as well if you want to check your status.

Their turn around time is pretty fast. In each case I've gotten my replacement part back within 2 weeks of my ship date.

I thought MSI put stickers over a screw on all their cards though. IIRC all of mine had one.

Good to know, thanks! ...and that's certainly not a bad average wait time at all. Do you happen to know if they do advanced replacements? I know some companies will provide that option if you provide them a credit card number for them to authorize a deposit on.

I can't explain why this particular video card doesn't have the sticker over the screws. That's usually the norm.
CorpsePC
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CorpsePC
(25 items)
 
Lenovo Y510P
(9 items)
 
 
CPUMotherboardGraphicsGraphics
i7-3770K @ 4.8GHz w/ HT ASRock Fatal1ty Z77 Professional Galaxy GTX 780 Ti @ 1250MHz Evga GTX 780 Ti @ 1250MHz 
RAMHard DriveHard DriveHard Drive
16GB Patriot Viper 3 Venom PC-12800 CL9 - Red 2x250GB Samsung 850 EVO SSD @ Raid-0 2x250GB Hitachi P7K500 @ Raid-0 750GB Samsung F1 HD753LJ 
Hard DriveOptical DriveCoolingCooling
3TB Seagate ST3000DM001 NEC Multi DVD Combo XSPC Raystorm CPU Block XSPC GTX Block & Backplate (x2) 
CoolingCoolingCoolingCooling
XSPC RX360 & EX120 Radiator (x2) Monsoon Series 2 DDC Pump Res Switftech MCP35X Pump Monsoon Hardline Tubing and Fittings 
OSMonitorKeyboardPower
Win10 Pro x64 Qnix QX2710LED @ 96 Hz Tesoro Durandal Mechanical Back-lit (MX Brown) EVGA 1000P2 
CaseMouseMouse PadAudio
Cooler Master HAF-X Cyborg R.A.T. 7 Razer eXactMat Sound Blaster Z SB1500 
Other
Logitech Z-5300 5.1 Speakers 
CPUGraphicsRAMHard Drive
Intel i7-4700MQ SLI GT750M 16GB  1TB & 24GB SSD Cache 
Optical DriveOSMonitorMouse
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post #4 of 4
Quote:
Originally Posted by TamaDrumz76 View Post

Do you happen to know if they do advanced replacements? I know some companies will provide that option if you provide them a credit card number for them to authorize a deposit on.
Unless they've changed their policy recently, no. Although I guess it couldn't hurt to call them and ask.
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