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Another Failed RMA From Asus - Page 11

post #101 of 104
I know everyone says that all you ever read on the internet in terms of reviews are the bad experiences, but from the plethora of reports of botched, warped, non-working, or intentionally damaged boards that are RETURNED from ASUS to customers... I hear volumes of it. I put an MSI board in my HTPC, and recommend MSI or Gigabyte over ASUS to PC building friends, and when I upgrade off of the 3570k, I will go to one of the 2.

I had an Athlon XP 2400+ system I built (circa 2002), and the ASUS board was cracked right down the middle... I didn't notice it until after it was fully built, and as my first PC build, I had everything perfect to spec, nothing over-or-undertight, very neurotic about it... and I had tried and failed to get it to post after 20 or so frustrating minutes. I called ASUS and they asked me to send in my PERSONAL PSU, CPU, all discs (optical and physical), and memory so they could test the board with my components. I didn't (because even to me, a total idiot, that sounded like a SUPER-sketchy idea), and argued with them every other day about that for a week. After that, I wrote it off (I was 19, hahaha) as "corpo fatcats" stealing money from me basically, and bought a cheap Biostar.
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post #102 of 104
I have to RMA my Asus Formula VI board because the first PCI slot only works on x4. I hope my experience is better than yours.
post #103 of 104
Quote:
Originally Posted by dixson01974 View Post

There is 2 location in the USA. California and the Midwest. Midwest is the one I have done the first 6 RMA, which I will not send anything to that location ever again. Midwest location is crap. The California location is the best location to send stuff to in the US.

I am not sure this is correct info. I am in the middle of my own Asus RMA nightmare at the moment and if the CA facility you are referring to is

ASUS Service Center
Attn: RMA Dept., RMA# USPC431136
5670 Stewart Avenue
Fremont, CA 94538

Then i'm sorry to say this is not actually a repair facility. I know this because my board was just delivered there Tuesday march 18th. For the last week Asus has not had an updated status of my board so I did a little research and found out this is not a repair facility at all, it is a company called Best USA Logistics. They are a transport company that Asus hires for their cross ship items specifically. So if you have shipped to this facility what happened was as soon as they marked it received Asus sent out a replacement board 9 times out of ten it is a refurb, and then I am assuming that once the CA facility has a few pallets full of boards or whatever, they ship them all out at once to save Asus money somehow.

I have heard mention of a facility in Milpitas, but am not aware if that one is still functioning.
Edited by Phibz408 - 3/25/14 at 3:08pm
post #104 of 104
I received RMA approval for my ASUS Formula board on January 27, 2014. I wanted to cross ship so I had to call in (apparently they cannot do that via email) the person I talked with was real nice and set everything up for me. He said that I would receive five items that I had to sign and email back and then they would cross ship a board for me.

Well... a month later no word, so I called back and they said they are waiting for stock. How can you not have a current mother board in stock I asked. So this person assured me that I would receive instruction for a cross shipment in a few days. Well... that was almost three weeks ago and guess what, I have not received any email or other contact from Asus.

I LOVE Asus products and this it the first time I have ever had to RMA an Asus product. Needless to say I am not impressed! My board works, just not to it's full potential as my 1st PCI slot is permanently stuck at x4.

I refuse to be without my rig for 4-12 weeks or however long it takes for an RMA exchange. I'm tempted to just buy another mother board, but if I go that route, I certainly will not be buying another Asus board if they won't honor their warranties.
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