Originally Posted by ZealotKi11er
I had to ram my laptop 2 times because they failed to fix the problem and still not 100% fixed.
Originally Posted by Toan
I'm on my 3rd RMA with my x58 sabertooth, emailed them on the 17th and last thursday with still no reply....
Originally Posted by Drakenxile
i've had to send my G73 Laptop in twice. first time as soon as pressure was put on the bottom of the laptop screen would go black.
When they sent it back to me the laptop wouldn't even turn on anymore. I love Asus products but their warranty service sucks. firend of mine sent his laptop in twice also for different issues.
but it's as if they dont test the thing after they "fixed it"
Originally Posted by Asus
ASUS US & Canada RMA Guide
The purpose of this post and thread is to help make the troubleshooting / RMA process a little easier and to shed light on the proper steps you should take and the proper contacts you can go to when you're in need of assistance.
First, I want to make it known that we have several different levels of support here in the forums and I will clarify who should be contacted depending on the support needed. Those of us with @ASUS in our forum names are ASUS employees who have experience with the troubleshooting / RMA process so we can offer assistance for those cases. Our forum moderators with Team ROG in their tags are volunteers who are an integral part of our community and are happy to provide assistance and guidance as well.
Getting Support on ROG Forums
Step 1: Search the forums for previous posts about the same issue(s) you're experiencing. If you can't find anything about the issue you're having then post about your issue in the sub-forum pertaining to what your issue is. There are many users who stop by the forums just to look for issues and will reply with his/her suggestions or known fix, so for the advancement of universal knowledge please post in the forums about your issue / experience. When posting about your issue, please give as much detail as possible regarding your system configuration and set up, i.e., BIOS version, part number of memory kit, relevant driver set versions, etc. Including a picture or video that helps to describe your problem will also help to decrease the number of back and forth posts trying to get more information. This will also help support your case when you RMA your product. As an example, if you have a Maximus IV Extreme that you're not getting any display on then post in the M4E sub-forum including your system configuration and what troubleshooting steps you've tried, i.e., tried using only 1 memory stick, cleared CMOS, tried MemOk button, etc.
Step 2: If you've already posted in the forum and the feedback you received has not fixed the issue(s), then contact the following staff depending on what product you need assistance with. Also, if you do ping any of the ASUS mods or staff, make sure that you include the relevant link of your thread so we can verify and provide feedback within the thread as well as through private message.
a: If you need assistance in self-diagnosing an issue with a motherboard or graphics card, then contact Raja@ASUS and he will help you troubleshoot and lead you in the right direction if an RMA is needed.
b: If you have a notebook related issue, please contact cl-albert.
c: If you have an issue with a previous RMA or a previous issue is now recurring after an RMA was completed then contact
Read letter C
Got this info from here
I would contact Jolene firstname.lastname@example.org
Man, I hope Jolene does not hate me! Anyhow, give a try fellas