the serial number is it's identification, how would they know that you did not just transplanted it to a similar mobo that is broken to claim warranty.
Yes. Which is why I explained why the sticker came off in the first place.
My problem with all of that was that when I spoke to a CSR on Friday, he had me send pictures of the motherboard that I had after I sent it in along with pictures of the build ect.
At that time, he said that he would be able to push the RMA through and make an exception given the serial number was on the box, I had all of the parts, and there were pictures to back it up, ect.
The RMA status was switched to Approved after the conversation. After the person handling the RMA saw this, he changed it back.
I have purchased over 4K in parts from newegg this month alone.
I am doing a build that exceeds 11K. Its not like I'm trying to rip them off for $500 component lol.
I have everything else, and the fact one small sticker came off due to a mishap voids the whole board, and the additional accidental damage plan (because they see it as a manufacturer defect and its now labeled as such)
Nowhere does it say do not remove. Nowhere does it say "serial number"
You cannot expect an end user to know something without stating it in a reasonable place.
I knew what the sticker was. That's why I saved it after. That's why I was honest and upfront about what happened.
Should I have looked for bent pins right away after I received it?
Should I have not removed the sticker but shellacked it on?
Should a critical item (like a serial number) be placed where it was and only put in one place on a board like this that retails for 499?
I would say yes.