Sorry to hear about your experience, but never remove any sticker from electronics unless it was placed in a section that requires it to be. Vendors go crazy about those stuff. Did you select that Google Store Protection that pops up at the end of the order?
If you did open a case with Google they may at least get you a partial refund or an open box version or something.
Have too many run-ins with Newegg, so I always select the Google Store Protection it saved me when Newegg tried to screw me out of $100 for a DOA HDD. Got back my $100 via Google Store Protection who worked with Newegg to at least give me a gift card worth a $100.
If you used your CC, check the benefits and see if offers "Return Protection" - where the CC Provider reimburses you either a partial or full amount of the eligible purchase - if the vendor refuses to accept a refund. Amex is great for this.
Here is my advice to you and anyone else, when shopping from Newegg or any other retailer do the following:
1. Shop with a CC that offers Return protection (or use Paypal, not sure how effective they are though)
2. Select Google Store Protection at the end of your order (especially on Newegg).
3. When you get your order BEFORE opening the box etc GRAB your camera and make an unboxing video! Make sure to show that the box is unopened (tape uncut etc.), or that the package is damaged. Record yourself opening the box and unpacking the contents. Examine the item while recording and pointing out any potential issues with the item, in other words document EVERYTHING (including the packaging inside the box)
4. When shipping back a device for RMA, return or exchange, RECORD that as well!
I can stand by the above as this is what I used as proof to get back my $$$ from Newegg and prevent them from repeating the same crap.
Here are my posts on the issue:
http://www.overclock.net/t/1413286/dead-newegg-western-digital-red-2tb-sata-6-0gb-s-hdd-99-99#post_20493505Edited by Jamar16 - 8/27/13 at 2:42pm