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Yet another Asus RMA story (Sabertooth 990FX) - Page 2

post #11 of 17
Quote:
Originally Posted by Carlitos714 View Post

OK. tested the motherboard today. Guess what, I get the same problem. only pcie slot that works is # 1 and only @ x8 on load. All the other pcie slots do not work at all.

Asus RMA is completely devoid of any sort of customer service.

I strongly advise against anyone, including personal acquaintances, buying ASUS products or at least understanding they don't come with a warranty of any kind if you do.
Heisenberg
(10 items)
 
Redemption
(18 items)
 
 
CPUGraphicsRAMHard Drive
Intel Core 2 Extreme @ 2.8GHz (upgrade) Intel GMA 950 2 x 2 DDR2 667MHz (upgrade) 120GB Mushkin ECO2 
Optical DriveOSMonitorPower
Replaced with 42 W/hr aux battery Mint 17.3 1280x800 Dell 65w Dell Adapter 
CaseOther
Latitude D630 Chassis Intel 7260-802.11ac 2x2 
CPUMotherboardGraphicsRAM
Not telling AsRock something Pixel Pusher 2 x 8 GB AMD Radeon RAM @ 1600mhz (All the VM's) 
Hard DriveHard DriveHard DriveOptical Drive
Crucial M4 128GB (8 second boot) Western Digital RE4 1TB Western Digital RE4 2TB Pioneer Blu-Ray Reader/Writer 
CoolingOSMonitorKeyboard
Cooler Master Hyper 212 Evo Windows 8.1 Pro x64 Dell U2713HM IBM Model M (CLICKY!!) 
PowerCaseMouseAudio
Antec HCG-900 NZXT Source 210 (it was cheap) Logitech G502 Schiit Modi 
AudioAudio
Sennheiser HD 598 M-Audio AV40's 
CPUMotherboardGraphicsRAM
Intel Core i5-4200U Microsoft BGA1168 Intel HD 4400 8 GB LPDDR3 Dual Channel @ 1600mhz 
Hard DriveOSMonitorKeyboard
SK Hynix 256GB SSD Windows 8.1 Professional 1920 x 1080p IPS Display Microsoft Touch Cover 2 
Power
48w PSU 
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Heisenberg
(10 items)
 
Redemption
(18 items)
 
 
CPUGraphicsRAMHard Drive
Intel Core 2 Extreme @ 2.8GHz (upgrade) Intel GMA 950 2 x 2 DDR2 667MHz (upgrade) 120GB Mushkin ECO2 
Optical DriveOSMonitorPower
Replaced with 42 W/hr aux battery Mint 17.3 1280x800 Dell 65w Dell Adapter 
CaseOther
Latitude D630 Chassis Intel 7260-802.11ac 2x2 
CPUMotherboardGraphicsRAM
Not telling AsRock something Pixel Pusher 2 x 8 GB AMD Radeon RAM @ 1600mhz (All the VM's) 
Hard DriveHard DriveHard DriveOptical Drive
Crucial M4 128GB (8 second boot) Western Digital RE4 1TB Western Digital RE4 2TB Pioneer Blu-Ray Reader/Writer 
CoolingOSMonitorKeyboard
Cooler Master Hyper 212 Evo Windows 8.1 Pro x64 Dell U2713HM IBM Model M (CLICKY!!) 
PowerCaseMouseAudio
Antec HCG-900 NZXT Source 210 (it was cheap) Logitech G502 Schiit Modi 
AudioAudio
Sennheiser HD 598 M-Audio AV40's 
CPUMotherboardGraphicsRAM
Intel Core i5-4200U Microsoft BGA1168 Intel HD 4400 8 GB LPDDR3 Dual Channel @ 1600mhz 
Hard DriveOSMonitorKeyboard
SK Hynix 256GB SSD Windows 8.1 Professional 1920 x 1080p IPS Display Microsoft Touch Cover 2 
Power
48w PSU 
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post #12 of 17
This is not the best news, I have a MVF mobo to RMA tomorrow (bad PCIe slot 1). Customer service was ok on the phone. Hopefully they don't send me the same mobo back, I will be psssddd.....
     
CPUMotherboardGraphicsGraphics
i7 3770k (delid 4.5Ghz @ 1.285V) asus maximus formula V EVGA GTX 780 SC ACX EVGA GTX 780 SC ACX 
RAMHard DriveOptical DriveCooling
gskill sniper 16GB samsung 840 pro - x2 samsung external blu ray Alphacool 360 (UT60) - White x2 
CoolingCoolingCoolingCooling
3x Aquacomputer Poweradjust Ultra  Mayhems Pastel White NB eLoop - 120mm x14 laning DDC 3.25 18W 
CoolingCoolingCoolingCooling
aquacomputer aquaero 5 XT aquacomputer aqualis XT Res bitspower black sparkle compression fittings EK MF5 Mobo CSQ Plexi Block 
CoolingOSMonitorMonitor
EK GTX 780 Nickle CSQ Plexi Block windows 7 pro dell U2412m x3 Vizio 42" M-Series (Accessory Monitor) 
KeyboardPowerCaseMouse
Filco  seasonic platinum 860W case labs SM8 (black/white) - inside blk, outsi... Razer Mamba 
Mouse PadAudioOtherOther
Razer  V-Moda M100 MDPC Sleeving - White, Black, Color-x (matches ... Razer Onza Controller 
CPUMotherboardGraphicsRAM
i5 3570 asus p8z77 msi 550 ti gskil sniper 
Hard DriveHard DriveOptical DriveCooling
Crucial M4 WD RED 3TB (x4) LG DVD nactua nh-l12 
OSPowerCase
windows 7 pro seasonic 460 fl fractal define mini 
CPUMotherboardGraphicsRAM
Intel 4770k Asus impact GTX 670 FTW Gskill 8Gb 1866Mhz 
Hard DriveHard DriveCoolingCooling
2x Samsung Evo 256Gb Western Digital 3TB Red Aquacomuter D5 Pump  2x Alphacool 280mm Radiator 
CoolingCoolingCoolingCooling
Alphacool 240mm Radiator 5x Bitfenix Pro LED 140mm Fans 2x Bitfenix Pro LED 120mm Fans EK Blocks (GPU, Mobo, Ram) 
OSPowerCase
Win 7 Seasonic 760W Platinum CaseLabs Mercury S3 - White 
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CPUMotherboardGraphicsGraphics
i7 3770k (delid 4.5Ghz @ 1.285V) asus maximus formula V EVGA GTX 780 SC ACX EVGA GTX 780 SC ACX 
RAMHard DriveOptical DriveCooling
gskill sniper 16GB samsung 840 pro - x2 samsung external blu ray Alphacool 360 (UT60) - White x2 
CoolingCoolingCoolingCooling
3x Aquacomputer Poweradjust Ultra  Mayhems Pastel White NB eLoop - 120mm x14 laning DDC 3.25 18W 
CoolingCoolingCoolingCooling
aquacomputer aquaero 5 XT aquacomputer aqualis XT Res bitspower black sparkle compression fittings EK MF5 Mobo CSQ Plexi Block 
CoolingOSMonitorMonitor
EK GTX 780 Nickle CSQ Plexi Block windows 7 pro dell U2412m x3 Vizio 42" M-Series (Accessory Monitor) 
KeyboardPowerCaseMouse
Filco  seasonic platinum 860W case labs SM8 (black/white) - inside blk, outsi... Razer Mamba 
Mouse PadAudioOtherOther
Razer  V-Moda M100 MDPC Sleeving - White, Black, Color-x (matches ... Razer Onza Controller 
CPUMotherboardGraphicsRAM
i5 3570 asus p8z77 msi 550 ti gskil sniper 
Hard DriveHard DriveOptical DriveCooling
Crucial M4 WD RED 3TB (x4) LG DVD nactua nh-l12 
OSPowerCase
windows 7 pro seasonic 460 fl fractal define mini 
CPUMotherboardGraphicsRAM
Intel 4770k Asus impact GTX 670 FTW Gskill 8Gb 1866Mhz 
Hard DriveHard DriveCoolingCooling
2x Samsung Evo 256Gb Western Digital 3TB Red Aquacomuter D5 Pump  2x Alphacool 280mm Radiator 
CoolingCoolingCoolingCooling
Alphacool 240mm Radiator 5x Bitfenix Pro LED 140mm Fans 2x Bitfenix Pro LED 120mm Fans EK Blocks (GPU, Mobo, Ram) 
OSPowerCase
Win 7 Seasonic 760W Platinum CaseLabs Mercury S3 - White 
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post #13 of 17
Thread Starter 
#3
RMA# -USPCXXXXXX (latest RMA)
got email sept 24
tracking 9622001900003638411600576690523258
arrived September 30, 2013


#2
RMA# 2-USPCXXXXXX
got email August 15
tracking 363841140009630
arrived Aug 21, 2013


#1
RMA# -USPCXXXXXX
They got my mobo on June 18, 2013
569609610000004
got email June 26
tracking 363841134960190
arrived July 3, 2013

RMA# -USPC381770
I also saw this RMA number is my email and dont
know where I got it from, but was given to me via
the online chat.

Here is my RMA history. Since June I have been dealing with this problem
post #14 of 17
I am sorry to hear about this. It sucks to go through these things since you are almost helpless and can take forever to get everything fixed. I always thought of ASUS as a stand up company, hopefully they dont prove me wrong.

That is why I just bought a new mobo and will use the RMAd unit to make a PC for my GF (didnt want to wait months to get the PC up and running).
     
CPUMotherboardGraphicsGraphics
i7 3770k (delid 4.5Ghz @ 1.285V) asus maximus formula V EVGA GTX 780 SC ACX EVGA GTX 780 SC ACX 
RAMHard DriveOptical DriveCooling
gskill sniper 16GB samsung 840 pro - x2 samsung external blu ray Alphacool 360 (UT60) - White x2 
CoolingCoolingCoolingCooling
3x Aquacomputer Poweradjust Ultra  Mayhems Pastel White NB eLoop - 120mm x14 laning DDC 3.25 18W 
CoolingCoolingCoolingCooling
aquacomputer aquaero 5 XT aquacomputer aqualis XT Res bitspower black sparkle compression fittings EK MF5 Mobo CSQ Plexi Block 
CoolingOSMonitorMonitor
EK GTX 780 Nickle CSQ Plexi Block windows 7 pro dell U2412m x3 Vizio 42" M-Series (Accessory Monitor) 
KeyboardPowerCaseMouse
Filco  seasonic platinum 860W case labs SM8 (black/white) - inside blk, outsi... Razer Mamba 
Mouse PadAudioOtherOther
Razer  V-Moda M100 MDPC Sleeving - White, Black, Color-x (matches ... Razer Onza Controller 
CPUMotherboardGraphicsRAM
i5 3570 asus p8z77 msi 550 ti gskil sniper 
Hard DriveHard DriveOptical DriveCooling
Crucial M4 WD RED 3TB (x4) LG DVD nactua nh-l12 
OSPowerCase
windows 7 pro seasonic 460 fl fractal define mini 
CPUMotherboardGraphicsRAM
Intel 4770k Asus impact GTX 670 FTW Gskill 8Gb 1866Mhz 
Hard DriveHard DriveCoolingCooling
2x Samsung Evo 256Gb Western Digital 3TB Red Aquacomuter D5 Pump  2x Alphacool 280mm Radiator 
CoolingCoolingCoolingCooling
Alphacool 240mm Radiator 5x Bitfenix Pro LED 140mm Fans 2x Bitfenix Pro LED 120mm Fans EK Blocks (GPU, Mobo, Ram) 
OSPowerCase
Win 7 Seasonic 760W Platinum CaseLabs Mercury S3 - White 
  hide details  
Reply
     
CPUMotherboardGraphicsGraphics
i7 3770k (delid 4.5Ghz @ 1.285V) asus maximus formula V EVGA GTX 780 SC ACX EVGA GTX 780 SC ACX 
RAMHard DriveOptical DriveCooling
gskill sniper 16GB samsung 840 pro - x2 samsung external blu ray Alphacool 360 (UT60) - White x2 
CoolingCoolingCoolingCooling
3x Aquacomputer Poweradjust Ultra  Mayhems Pastel White NB eLoop - 120mm x14 laning DDC 3.25 18W 
CoolingCoolingCoolingCooling
aquacomputer aquaero 5 XT aquacomputer aqualis XT Res bitspower black sparkle compression fittings EK MF5 Mobo CSQ Plexi Block 
CoolingOSMonitorMonitor
EK GTX 780 Nickle CSQ Plexi Block windows 7 pro dell U2412m x3 Vizio 42" M-Series (Accessory Monitor) 
KeyboardPowerCaseMouse
Filco  seasonic platinum 860W case labs SM8 (black/white) - inside blk, outsi... Razer Mamba 
Mouse PadAudioOtherOther
Razer  V-Moda M100 MDPC Sleeving - White, Black, Color-x (matches ... Razer Onza Controller 
CPUMotherboardGraphicsRAM
i5 3570 asus p8z77 msi 550 ti gskil sniper 
Hard DriveHard DriveOptical DriveCooling
Crucial M4 WD RED 3TB (x4) LG DVD nactua nh-l12 
OSPowerCase
windows 7 pro seasonic 460 fl fractal define mini 
CPUMotherboardGraphicsRAM
Intel 4770k Asus impact GTX 670 FTW Gskill 8Gb 1866Mhz 
Hard DriveHard DriveCoolingCooling
2x Samsung Evo 256Gb Western Digital 3TB Red Aquacomuter D5 Pump  2x Alphacool 280mm Radiator 
CoolingCoolingCoolingCooling
Alphacool 240mm Radiator 5x Bitfenix Pro LED 140mm Fans 2x Bitfenix Pro LED 120mm Fans EK Blocks (GPU, Mobo, Ram) 
OSPowerCase
Win 7 Seasonic 760W Platinum CaseLabs Mercury S3 - White 
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post #15 of 17
Where is the board now, have you sent it back?

Shoot me the most recent RMA #.
Mighty-iTX
(12 items)
 
One foot in..
(17 items)
 
mATX
(12 items)
 
CPUMotherboardGraphicsRAM
i7-4770K M7-Impact Strix GTX980 Samsung 
Hard DriveCoolingOSMonitor
Crucial M4 256 Glacer 240L W8.1 K272HUL 
KeyboardPowerCaseMouse
Saitek Seasonic X-650 Prodigy MX518 
CPUMotherboardGraphicsGraphics
4770K/45/43 Maximus VI Extreme R290X R290X 
RAMHard DriveHard DriveOptical Drive
Samsung Crucial M4 64GB RAIDR LSSWM 
CoolingOSMonitorKeyboard
Cooler Master Glacer 7 Ultimate 64 SyncMaster Eclipse 
PowerCaseMouseMouse Pad
XFX 1050 BE 600T Silver MX518 Desk 
CPUMotherboardGraphicsRAM
i5-4330 Z87 Gryphon GTX690 G.Skill RipJawsX 
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WD Blacks Hyper 212 W8.1 ACER 
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Logitech Ultra X3 1000w Corsair 230T Orange Razer 
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Mighty-iTX
(12 items)
 
One foot in..
(17 items)
 
mATX
(12 items)
 
CPUMotherboardGraphicsRAM
i7-4770K M7-Impact Strix GTX980 Samsung 
Hard DriveCoolingOSMonitor
Crucial M4 256 Glacer 240L W8.1 K272HUL 
KeyboardPowerCaseMouse
Saitek Seasonic X-650 Prodigy MX518 
CPUMotherboardGraphicsGraphics
4770K/45/43 Maximus VI Extreme R290X R290X 
RAMHard DriveHard DriveOptical Drive
Samsung Crucial M4 64GB RAIDR LSSWM 
CoolingOSMonitorKeyboard
Cooler Master Glacer 7 Ultimate 64 SyncMaster Eclipse 
PowerCaseMouseMouse Pad
XFX 1050 BE 600T Silver MX518 Desk 
CPUMotherboardGraphicsRAM
i5-4330 Z87 Gryphon GTX690 G.Skill RipJawsX 
Hard DriveCoolingOSMonitor
WD Blacks Hyper 212 W8.1 ACER 
KeyboardPowerCaseMouse
Logitech Ultra X3 1000w Corsair 230T Orange Razer 
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post #16 of 17
Thread Starter 
Quote:
Originally Posted by grunion View Post

Where is the board now, have you sent it back?

Shoot me the most recent RMA #.
Sending a pm now
post #17 of 17
Thread Starter 
it took asus 134 days to get me a working motherboard.
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