Overclock.net › Forums › Intel › Intel Motherboards › AsRock--Never again!!!!
New Posts  All Forums:Forum Nav:

AsRock--Never again!!!!

post #1 of 5
Thread Starter 
Today I called AsRock's so-called 'US-based' phone number to find out why I cannot change the RAM timing setting on my mother board. The "technician" who answered was extremely rude, unprofessional and completely unacknowledged about AsRock's products or IT troubleshooting techniques in general. The first thing he did was try to blame the issue on the RAM, then he tried to blame the issue on me, then he just settled with "the mobo is broken, return it." I am an IT professional as so I deal with IT manufacturers day in and day out and I have never talked to someone who was so rude or so naive. I will never buy a product from this company again. I knew I should have stuck with Evga.
post #2 of 5
Quote:
Originally Posted by SPL Tech View Post

Today I called AsRock's so-called 'US-based' phone number to find out why I cannot change the RAM timing setting on my mother board. The "technician" who answered was extremely rude, unprofessional and completely unacknowledged about AsRock's products or IT troubleshooting techniques in general. The first thing he did was try to blame the issue on the RAM, then he tried to blame the issue on me, then he just settled with "the mobo is broken, return it." I am an IT professional as so I deal with IT manufacturers day in and day out and I have never talked to someone who was so rude or so naive. I will never buy a product from this company again. I knew I should have stuck with Evga.

i wonder how the conversation actually went.
post #3 of 5
Evga motherboards have been nothing to brag about lately... Most (but NOT all) consumer electronics companies have horrible customer service, to be honest. The key is to buy from those who DO have good service for mission critical items and to acknowledge the non-enterprise price you pay on components comes with its own cost if you go consumer.
Heisenberg
(10 items)
 
Redemption
(18 items)
 
 
CPUGraphicsRAMHard Drive
Intel Core 2 Extreme @ 2.8GHz (upgrade) Intel GMA 950 2 x 2 DDR2 667MHz (upgrade) 120GB Mushkin ECO2 
Optical DriveOSMonitorPower
Replaced with 42 W/hr aux battery Mint 17.3 1280x800 Dell 65w Dell Adapter 
CaseOther
Latitude D630 Chassis Intel 7260-802.11ac 2x2 
CPUMotherboardGraphicsRAM
Not telling AsRock something Pixel Pusher 2 x 8 GB AMD Radeon RAM @ 1600mhz (All the VM's) 
Hard DriveHard DriveHard DriveOptical Drive
Crucial M4 128GB (8 second boot) Western Digital RE4 1TB Western Digital RE4 2TB Pioneer Blu-Ray Reader/Writer 
CoolingOSMonitorKeyboard
Cooler Master Hyper 212 Evo Windows 8.1 Pro x64 Dell U2713HM IBM Model M (CLICKY!!) 
PowerCaseMouseAudio
Antec HCG-900 NZXT Source 210 (it was cheap) Logitech G502 Schiit Modi 
AudioAudio
Sennheiser HD 598 M-Audio AV40's 
CPUMotherboardGraphicsRAM
Intel Core i5-4200U Microsoft BGA1168 Intel HD 4400 8 GB LPDDR3 Dual Channel @ 1600mhz 
Hard DriveOSMonitorKeyboard
SK Hynix 256GB SSD Windows 8.1 Professional 1920 x 1080p IPS Display Microsoft Touch Cover 2 
Power
48w PSU 
  hide details  
Reply
Heisenberg
(10 items)
 
Redemption
(18 items)
 
 
CPUGraphicsRAMHard Drive
Intel Core 2 Extreme @ 2.8GHz (upgrade) Intel GMA 950 2 x 2 DDR2 667MHz (upgrade) 120GB Mushkin ECO2 
Optical DriveOSMonitorPower
Replaced with 42 W/hr aux battery Mint 17.3 1280x800 Dell 65w Dell Adapter 
CaseOther
Latitude D630 Chassis Intel 7260-802.11ac 2x2 
CPUMotherboardGraphicsRAM
Not telling AsRock something Pixel Pusher 2 x 8 GB AMD Radeon RAM @ 1600mhz (All the VM's) 
Hard DriveHard DriveHard DriveOptical Drive
Crucial M4 128GB (8 second boot) Western Digital RE4 1TB Western Digital RE4 2TB Pioneer Blu-Ray Reader/Writer 
CoolingOSMonitorKeyboard
Cooler Master Hyper 212 Evo Windows 8.1 Pro x64 Dell U2713HM IBM Model M (CLICKY!!) 
PowerCaseMouseAudio
Antec HCG-900 NZXT Source 210 (it was cheap) Logitech G502 Schiit Modi 
AudioAudio
Sennheiser HD 598 M-Audio AV40's 
CPUMotherboardGraphicsRAM
Intel Core i5-4200U Microsoft BGA1168 Intel HD 4400 8 GB LPDDR3 Dual Channel @ 1600mhz 
Hard DriveOSMonitorKeyboard
SK Hynix 256GB SSD Windows 8.1 Professional 1920 x 1080p IPS Display Microsoft Touch Cover 2 
Power
48w PSU 
  hide details  
Reply
post #4 of 5
Support techs are hired help, they are great for reminding you if you forgot to plug in a cable or need help with basic issues, but their knowledge doesn't always go beyond the info available in the product manual.
I guess it can get frustrating for them when confronted with really technical questions, but they are supposed to be professional about it.

Some techs out there are PC enthusiasts, but judging by the couple times i have talked to a tech support agent, I would guess some of then have never even personally gone into a motherboard bios before or changed settings.
    
CPUMotherboardGraphicsRAM
i7 990x/3930k/3770k/4770k GB x58a-OC/Asus RIVE/x79 gd65/z77 mpower/z77 MV... gtx480s/gtx580s/7970s/680s/Titan Hyper/PSC/BBSE/Hynix/Samsung 
Hard DriveOptical DriveCoolingOS
HDDs/SSDs DVD Air/water/phase/copper pot Windowz 
MonitorKeyboardPowerCase
samsung 2320 Razer Lycosa ax1200 carboard box 
Mouse
Trackball 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
i7 990x/3930k/3770k/4770k GB x58a-OC/Asus RIVE/x79 gd65/z77 mpower/z77 MV... gtx480s/gtx580s/7970s/680s/Titan Hyper/PSC/BBSE/Hynix/Samsung 
Hard DriveOptical DriveCoolingOS
HDDs/SSDs DVD Air/water/phase/copper pot Windowz 
MonitorKeyboardPowerCase
samsung 2320 Razer Lycosa ax1200 carboard box 
Mouse
Trackball 
  hide details  
Reply
post #5 of 5
Thread Starter 
Quote:
Originally Posted by coachmark2 View Post

Evga motherboards have been nothing to brag about lately... Most (but NOT all) consumer electronics companies have horrible customer service, to be honest. The key is to buy from those who DO have good service for mission critical items and to acknowledge the non-enterprise price you pay on components comes with its own cost if you go consumer.
Evga boards might not be world class, but their tech support is great. They offer 24/7 support and their techs actually know what they are talking about. Evga has even helped me with overclocking my video cards, which I suspect few manufacturers would directly support.
Edited by SPL Tech - 8/29/13 at 1:58pm
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Intel Motherboards
Overclock.net › Forums › Intel › Intel Motherboards › AsRock--Never again!!!!